6 Replies Latest reply: Mar 16, 2010 11:16 AM by philmuldoon
philmuldoon Level 1 Level 1 (0 points)
All the mailboxes created to store e mails from family etc and listed in the sidebar of mail have disappeared. As each each e mail arrived in my inbox it was dragged in to the relevant folder. I have found the list of these mailboxes via homefolder-library-mail- mailboxes but each message appears as a number.Is there a way to return them to the sidebar as they were originally.
The guy in our local apple store did not have the answer.
All messages are stored locally on my mac in a POP account.

imac, Mac OS X (10.6.2)
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Welcome to the Discussions.

    Clarify whether these On My Mac mailboxes are no longer listed in the Sidebar, or whether they are, but no messages are being displayed in each? Btw, the On My Mac mailboxes are independent of whether you email accounts are POP or some other account type.

    Do you have more than one User Account on your Mac? Could you be looking at a Mail window from a different User Account, which if so would not have the On My Mac mailboxes?

    Ernie
  • philmuldoon Level 1 Level 1 (0 points)
    Hi Ernie,
    I have only one User Account on my Mac.
    The Mailboxes are no longer listed in the sidebar.

    Phil
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Phil,

    This is very odd! If the Mail folder and its Mailboxes folder in which you found the missing On My Mac mailboxes is properly located at Home/Library then Mail accessing that should display them in the Sidebar. Make a Duplicate of the Mail folder you are examining, and drag that resulting copy to the Desktop for temporary backup.

    Next, do the following: try removing the Envelope Index to force reindexing of all mailboxes -- see:

    http://docs.info.apple.com/article.html?path=Mail/3.0/en/14019.html

    If you only had POP accounts, then you only need deal with the Envelope Index removal, but if you have IMAP accounts, note their special treatment which will require removing the account folders. Removing the folders for IMAP accounts, but not removing the account in preferences nor removing the com.apple.mail.plist file means Mail will rebuild its universal index as it is recreating the IMAP account folder(s). Also remember that if selected to Keep copies of messages and their attachments considerable time will be needed to again download everything on the IMAP server.

    But this reindexing may rediscover the On My Mac mailboxes.

    Ernie
  • philmuldoon Level 1 Level 1 (0 points)
    Hi Ernie,
    No luck with your suggestion.
    I have contacted my ISP for advice.
    I will keep you posted.
    Thanks for your advice and time.
    Phil
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Phil,

    Despite the earlier problem with the ISP's server, I don't see how the ISP could offer any advice about On My Mac mailboxes? Maybe I haven't reread this carefully enough?

    Ernie
  • philmuldoon Level 1 Level 1 (0 points)
    Hi Ernie,
    You know much more about computers than i do and it is probably something i have done to cause this problem.I am slowly rebuilding the mailboxes from the Home- Library-Mail-Mailboxes links and will get there in the end.
    Why they disappeared from my inbox will remain a mystery.
    Many Thanks
    Phil