You can not update this software since you have not owned the major version

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Level 1

37 points

You can not update this software since you have not owned the major version

Today, for the first time, iTunes will not let me 'download all free updates' to my iphone apps from my computer

I have one mac account although I swap between two credit cards on two accounts - one for home purchases and one for business purchases.

What does the dialog box message mean? And how can I get round it?

The upgrades are all free, but many of the apps were originally paid for by me (using the blocked account). Has Apple some sort of liability to provide their customers the upgrade service as part of the purchase plan, or does it offer no warranty that I will be able to access app upgrades when they become available?

MBP 2.6GHz 4GB 250GB Snow Leopard, iMac G5 PPC Tiger, iPhone 3GS, Mac OS X (10.5.2), Mac user 1984 onwards, before that Amstrad, Jupiter Ace, ZX Spectrum, Mainframe Fortran cardreader

Posted on Mar 12, 2010 4:35 AM

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Answer 1

jamjar44

Level 1

0 points

Mar 13, 2010 3:04 PM in response to tksalvo

I am having exactly the same problem.
Very very strange & extremely annoying.

WHAT DOES IT MEAN????

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Answer 2

jrentzke

Level 1

0 points

Mar 14, 2010 3:47 AM in response to tksalvo

I have the same thing. It looks like it's the store. What is happening is that instead of the store showing you only the updates for the account you are logged into, it shows you the updates for all of your accounts. So if you try & update an app that was purchased with another account, you get that message. This is a pain, as you have to go through the apps individually (update all just gives you an error) , and then log out & into the other account again to get the rest of the updates.

Message was edited by: jrentzke

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Answer 3

tksalvo Author

Level 1

37 points

Mar 14, 2010 7:04 AM in response to jrentzke

Thanks jrentzke.

It is not a multiple account issue for me. I have only one account, although I use two credits cards which I swap between to make payments depending on whether I am buying personal or business software.

I found that I could update each app individually too. I guess that is a solution, although not a very elegant one. Should I close this thread as 'solved' now, or leave it open in the hope that Apple sees it and responds?

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Answer 4

heathmun

Level 1

8 points

Mar 14, 2010 4:10 PM in response to tksalvo

This is a royal pain in the you know what. This functioned with no problems before. I have two accounts and it never did this before. I have no idea whether i'm purchasing duplicate copies of Apps or not. Can I get refunds??? What complete Horse hockey.

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Answer 5

Rob_W

Level 1

135 points

Mar 15, 2010 4:10 AM in response to tksalvo

I had the same problem and have multiple accounts.

I just checked each App and made sure I new which account downloaded it.
logged in using that account
Clicked on the App to update in iTunes.
Click get free update for each App individually.
...it worked fine that way.

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Answer 6

tksalvo Author

Level 1

37 points

Mar 15, 2010 7:06 AM in response to Rob_W

This is far from an elegant solution, but I will mark the thread 'solved'.

Ideally I would like Apple to sort out app updates so they can be done with a 'one click button' which was the case until a couple of weeks ago.

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Answer 7

Apr 7, 2010 9:04 PM in response to tksalvo

I'm having the same problem as well. I have to accounts authorized on this computer. But only one is used regularly. I have my phone and my wife's phone synced onto my account however. It might have something to do with that. Or maybe with "lite" versions of apps. Either way it has to be an issue with the latest version of the app store. Hopefully apple is working on an update for this issue.

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Answer 8

Apr 7, 2010 9:05 PM in response to Nick Gomogda

By the way...one work around for the update problem is to click update individually on each app.

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