Skip navigation
This discussion is archived

Lost bluetooth pairing with mouse and keyboard

3805 Views 4 Replies Latest reply: Mar 14, 2010 6:30 AM by sjr1038 RSS
sjr1038 Calculating status...
Currently Being Moderated
Mar 13, 2010 6:30 PM
Less than 100 days out of the box, my iMac has lost the connection to both the keyboard and the mouse.

As of this afternoon, both devices have brand new batteries. When I turn them on, the light stays steady for a few seconds, then blinks, then goes off.

Bluetooth is turned ON.

"Discoverable" is checked.

I removed both devices from the list, thinking maybe they needed to be reinstalled. I am able to locate them, but keep getting messages like these:

"The pairing attempt was unsuccessful. This configuration of Mac OS X and Bluetooth software could be invalid or unsupported."

"The pairing attempt was unsuccessful. Make sure your device is in range of this computer, turned on, and discoverable.

On a couple of attempts with the keyboard, I've gotten a message providing an 8-digit passcode which I'm supposed to input, but typing it on the keyboard doesn't do anything. I've tried adjusting that setting to not require a passcode, but that makes no difference.

(Funny, when I Craigslisted my old computer I had a hunch I'd better hang onto the mouse and keyboard; good thing I did, or I'd be completely out of commission at the moment.)
iMac, Mac OS X (10.6.2)
  • Bob Jackins Level 4 Level 4 (1,990 points)
    Currently Being Moderated
    Mar 13, 2010 6:58 PM (in response to sjr1038)
    Try re pairing the bluetooth keyboard using the old keyboard to input the 8 digit code. Maybe have the bluetooth mouse turned off and any other bluetooth device well out of range when pairing the keyboard. If and when you get the keyboard paired then try the mouse.
     Imac G5 Rev B 20 , Mac OS X (10.4.11),  Ipod touch 16 GB 
  • Carolyn Samit Level 10 Level 10 (84,230 points)
    Currently Being Moderated
    Mar 14, 2010 5:25 AM (in response to sjr1038)
    HI,

    Try Resetting the PRAM












    Carolyn
    Intel iMac 2.66 MacBookPro 17 PBookG4, Mac OS X (10.6.2), iPhone 3GS Safari 4.04 17 Intuos Tablet Epson Olympus Airport iPods JBL

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.