Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost bluetooth pairing with mouse and keyboard

Less than 100 days out of the box, my iMac has lost the connection to both the keyboard and the mouse.

As of this afternoon, both devices have brand new batteries. When I turn them on, the light stays steady for a few seconds, then blinks, then goes off.

Bluetooth is turned ON.

"Discoverable" is checked.

I removed both devices from the list, thinking maybe they needed to be reinstalled. I am able to locate them, but keep getting messages like these:

"The pairing attempt was unsuccessful. This configuration of Mac OS X and Bluetooth software could be invalid or unsupported."

"The pairing attempt was unsuccessful. Make sure your device is in range of this computer, turned on, and discoverable.

On a couple of attempts with the keyboard, I've gotten a message providing an 8-digit passcode which I'm supposed to input, but typing it on the keyboard doesn't do anything. I've tried adjusting that setting to not require a passcode, but that makes no difference.

(Funny, when I Craigslisted my old computer I had a hunch I'd better hang onto the mouse and keyboard; good thing I did, or I'd be completely out of commission at the moment.)

iMac, Mac OS X (10.6.2)

Posted on Mar 13, 2010 6:30 PM

Reply
Question marked as Best reply

Posted on Mar 13, 2010 6:58 PM

Try re pairing the bluetooth keyboard using the old keyboard to input the 8 digit code. Maybe have the bluetooth mouse turned off and any other bluetooth device well out of range when pairing the keyboard. If and when you get the keyboard paired then try the mouse.
4 replies

Mar 14, 2010 5:52 AM in response to sjr1038

Thanks. I just re-set the PRAM and then tried reconnecting both devices as suggested. I'm still getting nothing. Both devices are now showing up under the bluetooth menu, but I can't connect to them ... not from that menu, not from Bluetooth preferences, and not from the keyboard/mouse preferences. And they're definitely turned on, with brand new batteries, and all within two feet of the computer.

Speaking of bluetooth preferences, could I have knocked them out of whack somehow? I see File Sharing Settings and Advanced Settings; what should actually be checked in them in order for this to work? Looks like I have System Preferences Version 7.0, running with OS 10.6.2. Under "Serial ports" I have only "Bluetooth-PDA-Sync" listed, Type RS-232, and that's checked on. There's another checkbox underneath what looks like a key icon, and that is NOT checked.

Lost bluetooth pairing with mouse and keyboard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.