Slow address lookup when writing emails

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Slow address lookup when writing emails

When I begin a new email, and begin to type in the name or email address of the person I'm writing to, the lookup/auto-populate is painfully slow. Its so slow in fact, that I can usually type out the entire address before it returns the suggestion list.

I know it used to be faster, but I don't remember when it got this bad. I've looked all over the forums and Google, but can't seem to find anyone else that has this issue.

I have two email accounts on the iPhone- Exchange &MobileMess. I don't populate anything from iTunes.

Macbook Pro, iPhone 3Gs, iPhone OS 3.1.3, iTunes 9.03(15); MacBook Pro 10.6.2

Posted on Mar 14, 2010 7:05 AM

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Answer 1

Mar 14, 2010 9:47 AM in response to rlevs

rlevs wrote:
I have two email accounts on the iPhone- Exchange &MobileMess. I don't populate anything from iTunes.

Okay, but have you ever plugged the phone into iTunes and synced it ?

I ask as a common cause of problems is an overabundance of the memory type "Other" which occurs due to bad data etc building up over time. Normally I would say to plug it into iTunes and see how much the Device has in the Other category and seeing whether it needs a restart.

But if its never been synced before I would be wary of advising this.

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Answer 2

rlevs Author

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Mar 15, 2010 5:27 AM in response to Graham Outterside

Thanks for your response. I misstated - I do sync with iTunes about once a week or so, I just don't sync those functions I listed. I looked at my memory on Sync today and its 500mb of "other". is that what you're referring to?

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Answer 3

Mar 15, 2010 5:52 AM in response to rlevs

500 MB of Other is ok.

I suspect the 'problem' is due to your Exchange account. The email address autofill should complete an address in your Contacts list quickly, but it will also search the Exchange Global Address List for matches - that takes quite a while on my phone, in a company with over 100K names in that list.

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Answer 4

rlevs Author

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Mar 17, 2010 5:57 AM in response to neuroanatomist

Thanks again for your response. I agree - and I thought that was the issue, but when I changed my contacts settings to "on my iPhone" for contact default, and addressed an email from my .mac account it still takes a 10+ seconds to return suggestions.. Not sure why that is..

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