APPLE TECH SUPPORT HUNG UP ON ME!

Question

Level 1

2 points

APPLE TECH SUPPORT HUNG UP ON ME!

After not being able to solve my (admittedly puzzling) question, a SENIOR (passed to him because the first guy couldn't help) support worker hung up on me.

My question was that when I connect my macbook pro up to a seperate monitor (in this case a TV), airport inexplicably dies and and i can no longer connect to the internet until I remove the connection to the TV. What is going on!?

I hope that SOMEONE can help me.

Mac OS X (10.6.2)

Posted on Mar 16, 2010 12:45 PM

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Answer 1

Adam-0_0 Author

Level 1

2 points

Mar 16, 2010 12:49 PM in response to Adam-0_0

Also this happened 5 minutes before the call centre is due to close, but no 'can you call back tomorrow' or anything, just put the phone down.

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Answer 2

xtrailer

Level 1

3 points

Mar 16, 2010 1:05 PM in response to Adam-0_0

Although someone should have called you back, did you try to call back the next day? Surely this should be a next step, or at the very least, perhaps someone can help you here.

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Answer 3

JoeyR

Level 6

8,305 points

Mar 16, 2010 1:17 PM in response to Adam-0_0

Is this happening with an external monitor while your MacBook is open... or with your MacBook's display closed? Aluminum has always been in issue with Wi-Fi reception. If the problem is happening with the display shut, see if you have the same problem with the display open.

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Answer 4

Adam-0_0 Author

Level 1

2 points

Mar 16, 2010 1:43 PM in response to JoeyR

thanks very much for your reply, I actually sorted it by typing in my IP address into firefox as i connected my TV and did a factory reset on my router, which has solved the problem.

On another note, how do you get it to still work with the lid closed?

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Answer 5

jneusch

Level 1

80 points

Mar 16, 2010 6:30 PM in response to Adam-0_0

After connecting to the external monitor / TV:

External keyboard and mouse. If using it for your TV, bluetooth would be best. Your MBP will run in 'closed clamshell' mode. You must first log in with the clam shell open, then simply close the lid. This will put the computer to sleep. Then press the shift key on the keyboard. This will wake the MBP and send the image to the TV only. You must be connected to the power supply for this to work. I am using mine in the mode right now, and use it this way 90% of the time.

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Answer 6

Adam-0_0 Author

Level 1

2 points

Mar 17, 2010 9:42 AM in response to xtrailer

xtrailer, it literally happened five minutes before I posted the question.

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Answer 7

JE13

Level 4

3,938 points

Mar 17, 2010 11:11 AM in response to jneusch

then simply close the lid. This will put the computer to sleep. Then press the shift key on the keyboard. This will wake the MBP

How do you press the shift key on the keyboard if you've closed the lid? Am I missing something here?

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Answer 8

DJC08

Level 1

0 points

Mar 17, 2010 11:38 AM in response to JE13

After connecting to the external monitor / TV:

External keyboard and mouse.

He did state after you connect an external keyboard, then you press the shift key

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