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iPhone unexpectedly shuts down

8109 Views 8 Replies Latest reply: Jul 3, 2010 3:40 AM by mikesmith2 RSS
beerallica Calculating status...
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Mar 18, 2010 8:19 AM
Hi all,

I bought this brand new iPhone 3GS a few weeks ago. From day 1, it started shutting down unexpectedly, at random times. It usually was when I was surfing the web or during a phone call, but later it also started doing it while it was quietly sitting on my desk. If it's connected to my iMac, it restarts automatically; if not, it just stays off.

I contacted the local tech support and they agreed to replace it with a brand new one. However, the new device started shutting down pretty much the same way, from day 1 as well.

I tried uninstalling all apps, switching off 3G, wi-fi, but nothing seemed to affect the problem.

Just once, I happened to be staring at the phone when it did it, and I noticed that right before it went off, the battery indicator went red (when the actual battery level was around 85%). When I turned it back on right away, the battery level displayed was correct.

No matter how extensively I googled this, I found no other iPhone owners complaining about this issue. I now came to think that it's a specific batch problem rather than a wider iPhone issue.

The local support says they're not willing to replace my second device with a third one, which I understand from a certain point of view, but then again, I'm stuck with a (brand new) iPhone that just doesn't work.

Any hints would be highly appreciated, thanks guys.

Alex
iPhone, iPhone OS 3.1.3, 16GB
  • Allan Sampson Level 10 Level 10 (122,150 points)
    Currently Being Moderated
    Mar 18, 2010 8:30 AM (in response to beerallica)
    Did you transfer the backup for your previous iPhone to your iPhone replacement?

    If so and there is a problem with the backup, restoring from the backup will also restore the problem.

    If you haven't already done so, try restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup.

    The local support says they're not willing to replace my second device with a third one, which I understand from a certain point of view, but then again, I'm stuck with a (brand new) iPhone that just doesn't work.


    Baloney. The iPhone includes a one year warranty. The exchange you received under warranty remains under the original one year warranty. If there is a problem with the exchange you received under warranty that cannot be resolved by any other means, the local support is obligated to provide you another exchange under warranty.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.2),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Macluvr Calculating status...
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    Mar 18, 2010 8:37 AM (in response to beerallica)
    I have had a similar problem just once. I reset the phone and haven't had a reoccurrence yet.
    Dual 1.25 GHz PowerPc G4, iPhone 3GS, Mac OS X (10.4.11), 1.7gb Ram, 80,120,250gb HD's,M-Audio Revolution 5.1, Logitech 5.1 surround sound
  • Dr Bonzo Calculating status...
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    Jul 2, 2010 11:52 PM (in response to beerallica)
    Hey, I now have the same prob ( during phone calls) on my 3GS, since upgrading to OS4. Wondering if they will replace it?
    Mac OS X (10.6.4)
  • tzepf Calculating status...
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    Jul 3, 2010 1:16 AM (in response to beerallica)
    i have the same problem since updating to ios4.
    during a phone-call which takes more than 5 minutes the iphone just restarts and the call will be dropped.

    is there any way to go back to version 3 ?
    IPhone 3GS, iOS 4
  • mikesmith2 Calculating status...
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    Jul 3, 2010 3:40 AM (in response to beerallica)
    Since updating iOS4 my 3GS shutdown usually when I have the alarm set then put it on the side overnite.
    Macbook Pro, Mac OS X (10.5.1), Windows XP desktop

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