3 Replies Latest reply: Mar 18, 2010 10:03 AM by Jason L
Caquelin Level 1 Level 1 (0 points)
I woke up this morning and tried to put in my passcode to unlock my iPhone and it didnt work, and I dont know how to unlock it.

HELP!?

3Gs
  • Jason L Community Specialists Community Specialists (10,640 points)
    Hi Caquelin,

    If you think you can guess the passcode, just go ahead and try a few more times.

    This article: http://support.apple.com/kb/HT1212 provides more details about the passcode lock and what to do if you can't remember the passcode.
    If you cannot remember the passcode, you will need to restore your device on the computer that was used to originally sync the iPhone or iPod touch so that you can reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced to the iPhone or iPod touch, you will be able to unlock the device for use and remove the passcode but your data will not be present. Refer to "Updating and restoring iPhone and iPod touch software."


    -Jason
  • Caquelin Level 1 Level 1 (0 points)
    Thank you!! I will try this. But if I do this, does it mean that I will lose everything?
  • Jason L Community Specialists Community Specialists (10,640 points)
    Caquelin wrote:
    Thank you!! I will try this. But if I do this, does it mean that I will lose everything?


    Are you using the computer that you originally synced iPhone with and have you backed up the iPhone? If you have, you should be able to recover the data from backup. If not, you'll have to set the iPhone up as a new device with nothing on it.

    You can find out if you have a backup in iTunes by clicking Devices on the iTunes preferences screen. This article: http://support.apple.com/kb/HT1766 provides more details about iPhone backups.

    -Jason