5 Replies Latest reply: Apr 9, 2010 6:02 PM by Blahhhhh007
LIMEN Level 1 Level 1
I recently could not see my iPhone loaded inside iTunes on my laptop. I spent 2 days trying to figure this out. Now that I solved it, I wanted to pay back and share my process.

After searching 20+ websites and tips, my solution was to *reinstall the missing apple mobile device driver.*

First, I went to *Programs and Features.*

then at the top, hit *"Repair Apple Mobile Device Support*"

follow along looking for the .msi file, even if you have to do a search for it in windows with the search tool upper right corner (best tool ever on PC).

Once you find it, select it and the rest will seem like it is repairing the drivers. AND IT DOES.

I did a "restart".

Then I went back to the *"Device Manager;"* under *"Portable Devices"*, I right-clicked on Apple iPhone and selected *"Update Driver Software.*"

Next I chose "Browse my computer for driver software."

Then I clicked "Let me pick from a list of device drivers on my computer" and this took me to the window where I was able to see TWO DRIVERS, and one obviously said Apple Mobile Device, or something like that.

At first I was worried that this wasn't going to do anything, but *IT SOLVED MY PROBLEM and I am currently Synching to iTunes again.*

SONY VAIO NW275, Windows 7, iPhone 3GS, iPod x 2, iPod Touch
  • Ingo2711 Level 7 Level 7
    Welcome to the discussions,
    just one more thing to add, this process is also described here: "iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows" http://support.apple.com/kb/TS1567
  • LIMEN Level 1 Level 1
    good reference.

    that link doesn't talk about "repair" however, so if you are missing some aspect of the mobile device manager, you wouldn't necessarily get it just by turning it on or off.

    but, together, this post will help people find both options.

  • b noir Level 9 Level 9
    Just doublechecking something LIMEN. Did you get a "missing AppleMobileDeviceSupport.msi" message when you tried the repair install?

    (Judging from the way you had to go looking for it during the Repair install, my guess is that you did, but I thought I'd better check. If so, I'll add some resources to the thread here on troubleshooting that issue if browsing for .msi files doesn't help folks get past the error message.)
  • tmbzyq Level 1 Level 1
    Thanks so much for this - did the trick for me too. I do hope that someone will pass this tip to the guys on the support desk?
  • Blahhhhh007 Level 1 Level 1
    thats incredible!! ive spent around 14 hours looking for my solution online, i'm in the mobile device support folder atm, unless its hidden or something wierd is going on i see No (ZERO) drivers... i'll see if this fix works... if it does, me love u long time.