Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPod won't stay connected to home network

I have a Qwest wireless gateway connected to the internet. I can connect my iPod to the network with no problem, but it won't stay connected. Any help would be appreciated.

20" iMac G5 iSight, Mac OS X (10.5.8), 32GB iPod touch; 20GB iPod w/color

Posted on Mar 20, 2010 8:30 PM

Reply
8 replies

Mar 22, 2010 2:15 PM in response to dlt4

Hi,

Make sure you have the latest updates available for the iPod touch and wireless gateway.

If you are using WEP, you'll want to use a 5 or 13 character password as mentioned here: http://support.apple.com/kb/HT1344

Also, does the iPod touch have a valid IP address(not 169.254.x.x)? This article: http://support.apple.com/kb/TA26003 provides more details about self-assigned IP addresses.

-Jason

May 19, 2010 9:05 PM in response to dlt4

This is my first time posting to the discussion forum, so i apologize if this isn't the correct thread. I'm having the same problem as dlt4, but on a Linksys router. My iPod will connect to my home network with no problem a handful of times and then it will stop connecting. I've tried resetting network settings with no success, the only way i can reconnect is to unplug my router for thirty seconds or so and then plug it back in. My desktop is not having this problem and my iPod is recognized as a trusted device on the network.

May 21, 2010 8:37 PM in response to koopie

Koopie, the bad news is: that's not at all an uncommon problem with the iPod Touch. I have the same problem at work. We have no problems at all connecting to our Wi-Fi with Dell, Sony, HP, Asus, Palm or any other devices except two: my Touch and my boss's iPhone. Apple has the most finicky Wi-Fi known to man.

But enough ranting. The first thing you'll want to do is to check to be sure that your router's firmware is up-to-date. That may just solve your problem; it does in some cases. I've also found that turning the Touch's Wi-Fi off and on sometimes helps. You may have to do it four or five times to get a reconnect. You might also check your router's instructions to see if there is a way to reset it by going in through your web browser, which may be more convenient than pulling the plug.

iPod won't stay connected to home network

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.