3 Replies Latest reply: Mar 21, 2010 4:02 PM by Allan Sampson
dominoeffect Level 1 Level 1 (0 points)
So I had my iPhone 3G plugged into my laptop with iTunes open, and decided to drag+drop a new album on to it. It gave me an error, something vaguely like, 'iTunes cannot sync, Too many activities are currently open'. The same happened for any other mp3s I tried.

After rebooting my laptop iTunes tells me to either re-register my iPhone (like the very first time you use it) or restore a backup version. Naturally chose to restore the backup.

+Now I've lost all my music, contacts, txts, notes, calender details, wireless and data settings, photos, app settings, etc. etc.+

If that wasn't a pain in the *** enough, there are 3GB of music on the iphone which are unaccessible through iTunes, so I have no idea how to delete it!

+From how it looks, the iPhone hasn't made a backup since the first day I had it+ (apart from the apps I've installed since then, which somehow are still there.)

I'm really not impressed. Is there anyway to retrieve everything I've lost? How can I prevent this from happening again?

Thanks!!

Message was edited by: dominoeffect

iPhone 3G, Windows Vista
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Now I've lost all my music, contacts, txts, notes, calender details, wireless and data settings, photos, app settings, etc. etc.


    No iTunes content is included with the iPhone's Backup including 3rd party apps. All iTunes content including 3rd party apps should be in your iTunes library on your computer.

    This link provides the data included with your iPhone's backup which is updated as the first step during the iTunes sync process.

    http://support.apple.com/kb/HT1766

    Since you are manually managing music, do you recall if your iPhone's backup was updated as the first step before any music was manually added or removed from your iPhone?

    Although contacts are included with your iPhone's backup, contacts are designed to be synced with a supported application on your computer. Apparently you aren't doing so and if not, why not? And if not, how do you and so many other Windoze users here get by without having their contact info available on their computer - manually entering all contact info on their cell phone. And what happens if the cell phone is lost or stolen - maybe having email addresses only for contacts on their computer, phone numbers only for contacts on their cell phone, and mailing addresses who knows where?

    Calendar events are also designed to be synced with a supported application on your computer. Same question regarding calendar events - how does one get by without having calendar events available on their computer - depending on their cell phone alone for this data which can be lost or stolen?

    Although photos in your iPhone's Camera Roll are included with your iPhone's backup, photos in your iPhone's Camera Roll should be imported by your computer as with any other digital camera.

    When restoring an iPhone from the backup when manually managing music, no music is automatically re-transferred to the iPhone. You must manually re-transfer music since you have chosen to manually manage music. If you are transferring music via the iTunes sync process instead, all selected music under the Music tab for your iPhone sync preferences is re-transferred to your iPhone automatically after restoring from the backup.

    Since your iPhone's backup has not been updated since the first day, there is nothing to recover from the backup, and when restoring from the backup no music should be available on your iPhone after doing so when manually managing music - all music must be manually re-transferred to the iPhone. Music is not included with the iPhone's backup.

    Try restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup.
  • dominoeffect Level 1 Level 1 (0 points)
    I appreciate your reply Allan, but to be honest I find parts of it slightly presumptious.

    Not everyone is going to assume that by purchasing a new phone they should take on an entirely new regement of storing and managing two copies of everything such as text messages, contacts, etc.

    Yes it obviously makes sense to do so, since phones are easily lost/stolen, but I think you'll find there no obvious alerts given to new iPhone users that they should seek out additional software to manage their calenders and contacts, or that there are risks in not doing so.

    Nor is there any clear warning that people should backup their third party apps.

    The point of my original post was to ask: why did this happen? How can I prevent it happening in the future?

    Now I've sussed that backing up the phone on my own accord is half-way to the solution, and you kindly suggested that I should install some extra software to manage my contacts and calender.

    Hopefully, job done.

    But I still don't know how to restore the third-party apps I've payed for, which now shut down after their welcome screens.

    If anyone can help on that front I'd really appreciate it.

    Thanks,
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Not everyone is going to assume that by purchasing a new phone they should take on an entirely new regement of storing and managing two copies of everything such as text messages, contacts, etc.


    Apple's presumption is that most people already have their contact info available in an application on their computer that is supported for syncing with the iPhone. If not, the contacts can be imported into a supported application on their computer from the non-supported application. No additional software is required with Windows or with a Mac. With Windows, you can sync contacts with Outlook 2003 or 2007 along with syncing calendar events, or with Windows Contacts for syncing contacts only - the address book used by Outlook Express with XP, and the address book used by Windows Mail with Vista and Windows 7. Windows Contacts is included with every supported Windows version - no additional software is required. This is not an unreasonable assumption in the least.

    Yes it obviously makes sense to do so, since phones are easily lost/stolen, but I think you'll find there no obvious alerts given to new iPhone users that they should seek out additional software to manage their calenders and contacts, or that there are risks in not doing so.


    No additional software is required for this, and it is not taking any personal responsibility for someone to say they need an alert for this or blames Apple for not being provided an alert for not having their contact info already available on their computer. This is included with the iPhone user guide and there is an option for this under the Info tab for the iPhone sync preferences.

    Nor is there any clear warning that people should backup their third party apps.


    All 3rd party apps should be in your iTunes library on your computer along with all other iTunes content that is available on your iPhone. After downloading/installing an app with your iPhone, the app is copied to your iTunes library on your computer the first time you sync your iPhone with iTunes after doing so. The same for music after purchasing music with your iPhone. After that, it is your responsibility to include your iTunes library with your computer's backup along with all other important data.