3 Replies Latest reply: Mar 22, 2010 10:06 AM by PetermDan
pjl80 Level 1 Level 1 (0 points)
When I try to open iTunes store it just sits at the screen that says, one moment please, connecting to the iTunes store Loading... but never goes any further.

Microsoft Windows 7 Business Edition (Build 7600)
Sony Corporation VGN-NR160E
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 506F5B4BA1B3D757

Current user is an administrator.
The current local date and time is 2010-03-21 10:57:51.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {A65D6AFB-F984-4B00-83A6-806BCC8986EA}
Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969

Lease Expires: Wed Dec 31 16:00:00 1969

DNS Servers:

Adapter Name: {FE7DFC6F-1C87-4198-B5FC-F41114E23119}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.0.193
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Mar 21 10:06:30 2010

Lease Expires: Mon Mar 22 10:06:30 2010

DNS Servers: 192.168.0.1
192.168.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-21 10:57:30.

Windows 7
  • b noir Level 9 Level 9 (72,035 points)
    When I try to open iTunes store it just sits at the screen that says, one moment please, connecting to the iTunes store Loading... but never goes any further.


    Try launching your iTunes. Go "Edit > Preferences". Do you have anything checked in there? If so, try unchecking it and clicking OK. Can you access the Store now?
  • pjl80 Level 1 Level 1 (0 points)
    I unchecked anything that was checked under preferences and it did not help, still will not display the iTunes store.
  • PetermDan Level 1 Level 1 (0 points)
    I have had the same problem for about 5 days now. it just says "loading". when i try to download updates to applications it says unkonown error -50. i have tried entering the exeptions on the firewall for apple and its various web addresses, but still no joy.
    not being able to talk to a human from itunes is frustrating. i use it all the time, so it is a real pain.