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New MacBook Pro gets stuck on blue start up screen

Hey all. I just got a new MacBook Pro in the past 2 weeks, it had been working fine, but last night I turned it on, it went to the bluish apple screen and did the loading thing, but wouldn't get past it. I let it do this for about 20 mins while I did other things, nothing happened, it wouldnt get to the login screen. All it did is get pretty warm to the touch on the bottom of the computer.

Any ideas?

macbook, Mac OS X (10.5.1)

Posted on Mar 22, 2010 7:25 AM

Reply
4 replies

Mar 22, 2010 9:12 AM in response to pstumba

pstumba,

Welcome to Apple Discussions.

You can try a SMC reset simultaneously hold down the Left shift, Left Contol and Left Option buttons and Power button for a moment. Then restart the computer.

If that still doesn't work, shut down the computer and wait a moment then restart while holding down the Option and D keys which will force the computer to start from the internal drive.

If that still does not work then try inserting the install disc that came with the computer and restart holding down the Option key, then choose the Startup disc when it asks which startup volume to use. You should then see the language choices, choose your language and then from the Utilities Menu choose Disk Utility. In Disk Utility check the S.M.A.R.T. status of the internal drive it should indicate "Verified" if it is OK. If it does not then choose Repair Disk, you may need to run this several times until the drive appears OK. If it still fails then you know your internal drive failed and you have a valid warranty claim. Simply call AppleCare (look in your manual) or make an appointment at the Apple Store you purchased it from to arrange for a repair.

Regards,

Roger

Mar 22, 2010 4:02 PM in response to pstumba

Does part of the menu show up in the top right hand screen? Try shutting you computer down, then turn in on while holding the shift key down. Hold it down until you get the log in window or you computer finishes starting up. This is safe mode. Restart you computer now with out holding any keys down and if all goes well you computer should start up now.

New MacBook Pro gets stuck on blue start up screen

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