4 Replies Latest reply: Mar 22, 2010 4:20 PM by Allan Sampson
Ian4 Level 1 Level 1 (10 points)
I have had my iphone 3G now for nearly a couple of years, however over the past few months its not been recognized by my Mac.

I noticed this a few months ago when all of a sudden the name that my iphone normally has that shows up in iTunes was not there. The iphone used to show my name but now it says' iPhone' and now it will not let me change the name back. The box that says 'Automatically sync when iPhone is connected' is grayed out as well, this never used to be the case either.

I have not done anything differently to what i normally do to the iPhone, now i have problems sometimes having any programs find my iPhone. iTunes often cant find it, i cant get iPhoto to find it. I have tried restarting the iPhone but nothing seems to work.

Any ideas what may be the problem?

Macbook Pro 13", Mac OS X (10.6.2)
  • whatheck Level 5 Level 5 (4,080 points)
    Try clicking the letters in the name of the iPhone to rename it.

    Also, if you have set iTunes preferences set to Prevent iPods and iPhones from syncing automatically, under Devices, the Automatically sync when connected option will be grayed out.

    If you are using a USB hub, try testing with the iPhone directly connected to the computer.
  • Allan Sampson Level 10 Level 10 (123,375 points)
    If your iPhone is available under Devices in the iTunes source list when connected to your computer, your iPhone is recognized by iTunes.

    When available under Devices in the iTunes source list, you can't change the name of your iPhone by double-clicking on the name - the name area does not become highlighted?

    The box that says 'Automatically sync when iPhone is connected' is grayed out as well, this never used to be the case either.


    Go to iTunes > Preferences. Under the Devices tab for your iPhone preferences, is "Prevent iPods and iPhones from syncing automatically" selected? If so, this is why this option is grayed out under the Summary tab for your iPhone sync preferences with iTunes.

    When your iPhone is connected to iTunes and available under Devices in the iTunes source list, are you able to sync your iPhone with iTunes when manually selecting Sync and does your iPhone charge when connected?

    Regarding iPhoto no longer recognizing your iPhone when connected (which requires having photos in your iPhone's Camera Roll), does your iPhone's Camera Roll include any photos saved from a received email, from a website, or from a received MMS?
  • Ian4 Level 1 Level 1 (10 points)
    The 'prevent syncing automatically' was selected i have now taken this off.

    Its showing the last sync in my name was on Sept 29th 11.33am, but the last sync on this phone was today.

    As regards your last paragraph, yes my camera roll has email's and mms photos in it.
  • Allan Sampson Level 10 Level 10 (123,375 points)
    Its showing the last sync in my name was on Sept 29th 11.33am, but the last sync on this phone was today.


    Something must be wrong with your iPhone's backup. Go to iTunes > Preferences. Under the Devices tab, select your iPhone's backup followed by selecting Delete Backup.

    Control-click on your iPhone in the iTunes source list and at the menu window that appears, select Back Up to create a new backup for your iPhone. An entirely new backup will take longer than normal.

    Regarding these photos in your iPhone's Camera Roll, this is a known bug which I haven't experienced yet with the same. Email these photos to your self for access with the email client used on your computer for accessing the account. If the Mail.app, you can save the received photos from the received email directly into iPhoto as with any other photos received with a Mail.app message. After emailing these photos to yourself, delete the photos direct from your iPhone's Camera Roll. You may want to do this before creating a new backup for your iPhone since all photos in your iPhone's Camera Roll are included with your iPhone's backup.