My computer can't detect iPhone and the iPhone is malfunctioned

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Level 1

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My computer can't detect iPhone and the iPhone is malfunctioned

i have iPhone 3G ver 3.1.3

after i install a software (i forget the name), the iPhone is malfunctioned.
my computer can't detect the iPhone.
i try to reject it over and over.
but my computer still can't detect it.
and on iPhone screen, there is a picture of USB and iTunes.
i try to restart the iPhone but nothing's change.
please help me
what should i do

Windows XP, iPhone OS 3.1.3

Posted on Mar 23, 2010 10:20 AM

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Answer 1

Jason L

Community Specialist

Mar 23, 2010 10:30 AM in response to exoso

Hi,

If you haven't already, download and install the latest version of iTunes from here: http://www.apple.com/itunes/download/

This article: http://support.apple.com/kb/TS1495 provides general tips that will resolve issues where the iPhone isn't recognized by iTunes.

-Jason

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Answer 2

exoso Author

Level 1

0 points

Mar 23, 2010 10:42 AM in response to Jason L

i've tried all of your suggestion and all is well.
but still my iPhone can't be detected by my computer
the problem is, my Windows can't detect the iPhone.
there's always a pop-up ballon that says "USB Device Not Recognized"
and my iPhone shows a picture that i have to connect USB to iTunes.
i tried to restart the iPhone too, but i still can't use my iPhone.
I'm very depressed right now. 😟

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Answer 3

Jason L

Community Specialist

Mar 23, 2010 10:54 AM in response to exoso

exoso wrote:
i've tried all of your suggestion and all is well.
but still my iPhone can't be detected by my computer
the problem is, my Windows can't detect the iPhone.
there's always a pop-up ballon that says "USB Device Not Recognized"
and my iPhone shows a picture that i have to connect USB to iTunes.
i tried to restart the iPhone too, but i still can't use my iPhone.
I'm very depressed right now. 😟

Were are you able to *Verify iPhone Driver/Service Installation*, as mentioned in the article I linked above?
Try restarting the Apple Mobile Device Service, as shown here: http://support.apple.com/kb/ts1567.

Also, what security software is running on the PC? If you haven't already, try to update, reconfigure, or uninstall it while testing. This article: http://support.apple.com/kb/TS3125 provides additional tips that will help rule out security software issues.

-Jason

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Answer 4

exoso Author

Level 1

0 points

Mar 23, 2010 11:08 AM in response to Jason L

Jason L wrote:
Were are you able to *Verify iPhone Driver/Service Installation*, as mentioned in the article I linked above?
Try restarting the Apple Mobile Device Service, as shown here: http://support.apple.com/kb/ts1567.

Also, what security software is running on the PC? If you haven't already, try to update, reconfigure, or uninstall it while testing. This article: http://support.apple.com/kb/TS3125 provides additional tips that will help rule out security software issues.

-Jason

yup!
i've tried it all.
i got avira and latest iTunes.
nothing changes
and i still can't use my iPhone. 😟
*i think my iPhone is malfunctioned*

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Answer 5

Jason L

Community Specialist

Mar 23, 2010 11:21 AM in response to exoso

exoso wrote:
yup!
i've tried it all.
i got avira and latest iTunes.
nothing changes
and i still can't use my iPhone. 😟
*i think my iPhone is malfunctioned*

Try testing the iPhone with another computer.
The iPhone will most likely need service, if it isn't recognized by another computer and the tips in the first article I linked aren't resolving the issue.

This article: http://support.apple.com/kb/HT1937 provides carrier support and contact information.

-Jason

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Answer 6

exoso Author

Level 1

0 points

Mar 23, 2010 11:26 AM in response to Jason L

Jason L wrote:

Try testing the iPhone with another computer.
The iPhone will most likely need service, if it isn't recognized by another computer and the tips in the first article I linked aren't resolving the issue.

This article: http://support.apple.com/kb/HT1937 provides carrier support and contact information.

-Jason

ok, thanks for your answer! 😀

(but that means i can't use my iPhone for a while) 😟

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Answer 7

BazzaDP

Level 1

65 points

Mar 23, 2010 11:35 AM in response to exoso

One more link for you:

http://support.apple.com/kb/TS1275

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