7 Replies Latest reply: Mar 23, 2010 11:35 AM by BazzaDP
exoso Level 1 (0 points)
i have iPhone 3G ver 3.1.3

after i install a software (i forget the name), the iPhone is malfunctioned.
my computer can't detect the iPhone.
i try to reject it over and over.
but my computer still can't detect it.
and on iPhone screen, there is a picture of USB and iTunes.
i try to restart the iPhone but nothing's change.
please help me
what should i do

Windows XP, iPhone OS 3.1.3
  • Jason L Community Specialists
    Hi,

    If you haven't already, download and install the latest version of iTunes from here: http://www.apple.com/itunes/download/

    This article: http://support.apple.com/kb/TS1495 provides general tips that will resolve issues where the iPhone isn't recognized by iTunes.

    -Jason
  • exoso Level 1 (0 points)
    i've tried all of your suggestion and all is well.
    but still my iPhone can't be detected by my computer
    the problem is, my Windows can't detect the iPhone.
    there's always a pop-up ballon that says "USB Device Not Recognized"
    and my iPhone shows a picture that i have to connect USB to iTunes.
    i tried to restart the iPhone too, but i still can't use my iPhone.
    I'm very depressed right now.
  • Jason L Community Specialists
    exoso wrote:
    i've tried all of your suggestion and all is well.
    but still my iPhone can't be detected by my computer
    the problem is, my Windows can't detect the iPhone.
    there's always a pop-up ballon that says "USB Device Not Recognized"
    and my iPhone shows a picture that i have to connect USB to iTunes.
    i tried to restart the iPhone too, but i still can't use my iPhone.
    I'm very depressed right now.


    Were are you able to *Verify iPhone Driver/Service Installation*, as mentioned in the article I linked above?
    Try restarting the Apple Mobile Device Service, as shown here: http://support.apple.com/kb/ts1567.

    Also, what security software is running on the PC? If you haven't already, try to update, reconfigure, or uninstall it while testing. This article: http://support.apple.com/kb/TS3125 provides additional tips that will help rule out security software issues.

    -Jason
  • exoso Level 1 (0 points)
    Jason L wrote:
    Were are you able to *Verify iPhone Driver/Service Installation*, as mentioned in the article I linked above?
    Try restarting the Apple Mobile Device Service, as shown here: http://support.apple.com/kb/ts1567.

    Also, what security software is running on the PC? If you haven't already, try to update, reconfigure, or uninstall it while testing. This article: http://support.apple.com/kb/TS3125 provides additional tips that will help rule out security software issues.

    -Jason



    yup!
    i've tried it all.
    i got avira and latest iTunes.
    nothing changes
    and i still can't use my iPhone.
    *i think my iPhone is malfunctioned*
  • Jason L Community Specialists
    exoso wrote:
    yup!
    i've tried it all.
    i got avira and latest iTunes.
    nothing changes
    and i still can't use my iPhone.
    *i think my iPhone is malfunctioned*


    Try testing the iPhone with another computer.
    The iPhone will most likely need service, if it isn't recognized by another computer and the tips in the first article I linked aren't resolving the issue.

    This article: http://support.apple.com/kb/HT1937 provides carrier support and contact information.

    -Jason
  • exoso Level 1 (0 points)
    Jason L wrote:

    Try testing the iPhone with another computer.
    The iPhone will most likely need service, if it isn't recognized by another computer and the tips in the first article I linked aren't resolving the issue.

    This article: http://support.apple.com/kb/HT1937 provides carrier support and contact information.

    -Jason


    ok, thanks for your answer!

    (but that means i can't use my iPhone for a while)
  • BazzaDP Level 1 (65 points)