7 Replies Latest reply: May 19, 2010 3:27 PM by Shredrca
Breve4 Level 1 Level 1 (0 points)
I have had an iPhone for over a year with very little difficulties. Recently, I have come across a problem with iTunes syncing. Yesterday I plugged my iPhone in and discovered that iTunes had deleted all the music off my iPhone. I have looked at the discussion boards and have yet to find a solution that works for me. Podcasts are still able to be synced, but Video's are not as well. I have made sure that "Sync Music" is selected under the music tab. I generally sync a playlist called "iPhone" because I have more music in my library than can fit on the phone. iTunes will now, not sync that playlist (or any for that matter), however this has never been a problem in the past.

Are there any more suggestions?

MB Pro, Mac OS X (10.5.8)
  • Allan Sampson Level 10 Level 10 (123,375 points)
    Any error message provided?

    Do you have more than one iTunes store account?
  • Breve4 Level 1 Level 1 (0 points)
    No, no error message. Just goes through normal syncing procedures and ends with no music on the unit. All music is playable from iTunes.
  • Allan Sampson Level 10 Level 10 (123,375 points)
    With your iPhone connected to iTunes, what is the size shown for your iPhone's "Other" category?
  • Breve4 Level 1 Level 1 (0 points)
    The iPhone is virtually empty right now. I took off the podcasts to see if it helped and nothing changed.
  • aestheticmonk Level 1 Level 1 (0 points)
    This is the third topic I've found with the exact same problem I am having now as well. I have already restored my iPhone twice. Everything syncs fine. Even music, if manually managed. But as soon as I switch to controlling it via the Music Tab the sync starts, runs through everything BUT Music and then quits out.

    Not one of the threads that I have found, that were all seem to be opened in about the same time period, has any answers. Have tried everything listed. There is something deeper going on here.

    Help!
  • DaVBMan Level 6 Level 6 (9,265 points)
    And you are logged into the iTunes store on your computer (eg: go to store and ensure you see your account info in top right).

    If so, do a search for something free and buy it. They try to sync again.
  • Shredrca Level 1 Level 1 (0 points)
    This just happened to me as well. Suddenly when I click "iPod" on my iPhone it just says "No Music" on the screen with a big grey note icon.

    I connected it to my WinXP iTunes, clicked the iPhone's Music and all my songs are still there, but they're all "grey". Whew!

    Next I connected my iPhone to my MacBookPro iTunes, clicked iPhone Music and they're all "black"! I double clicked a song and it starts playing. At this time, the iPhone shows "Updating Library" and when it was done, all my music came back and all is well!

    Hope this helps someone who's had the same problem.

    Message was edited by: Shredrca