9 Replies Latest reply: Apr 17, 2010 7:57 AM by Parker1234
Aquel Level 1 Level 1 (0 points)
Hi guys,

I have issues with my iMac webcam: does not work any longer. I tried with Skype or PhotoBooth same results. It display either a black screen or a very fizzy image. See picture here: http://img146.imageshack.us/img146/609/photodu75411004032056.jpg

I read somewhere to unplug the iMac for a couple of minutes. That worked once !
Now webcam is down again and unplugging the Mac does not change anything.

Very annoying. Has anyone the same issue?
Cheers

iMac 24', Mac OS X (10.6.2), iPhone 3G 8G
  • Carolyn Samit Level 10 Level 10 (98,735 points)
    HI,

    iSight (the integrated Mac web cab) has had issues with Skype.

    Try Resetting the PRAM

    Never unplug your Mac from a power source if it's turned on!










    Carolyn
  • Aquel Level 1 Level 1 (0 points)
    Hi Carolyn,

    iSight doesn't work with PhotoBooth or with iChat either. And don't worry, I never unplug my Mac when it's on :-))

    I'll try tonight the PRAM reset and I'll let you know. Thks

    Axe
  • EZ Jim Level 7 Level 7 (21,785 points)
    Aquel wrote:
    Hi guys,

    I have issues with my iMac webcam: does not work any longer. I tried with Skype or PhotoBooth same results. It display either a black screen or a very fizzy image. See picture here: http://img146.imageshack.us/img146/609/photodu75411004032056.jpg

    I read somewhere to unplug the iMac for a couple of minutes. That worked once !
    Now webcam is down again and unplugging the Mac does not change anything.

    Very annoying. Has anyone the same issue?
    Cheers


    If anyone has ever added any third party iChat or Photo Booth effects or the iGlasses third-party software to the Mac you are using, check to see if the settings for that software might be causing your problem. If all else fails with such software, follow the developer's instructions for whatever software you added and UNINSTALL it. Then test iSight again.

    If you are certain that no such software ever was installed, try all relevant suggestions from:

    http://support.apple.com/kb/HT2090

    If your iSight problem occurs in more than one app and more than one user account, the SMC reset suggested there often restores proper function of iNtel iMac's inbuilt iSight.

    EZ Jim



    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.2)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.2)

    LED Cinema Display  G4 PowerBook 1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight
  • Aquel Level 1 Level 1 (0 points)
    Alright so I did try to reset the PRam but image is grey like on my previous screenshot.

    @EZ Jim: the iSight is detected by the system and I didn't install anything related to iSight.
    SMC reset doesn't work either this time (as I said, it worked once).

    I cannot believe it's a hardware issue. The webcam works nearly except that the picture is grey !


    iSight intégrée :

    Identifiant du produit : 0x8502
    Identifiant du fournisseur : 0x05ac (Apple Inc.)
    Version : 2.19
    Numéro de série : 8T8CL0G112CY3L00
    Vitesse : Jusqu’à 480 Mb/s
    Fabricant : Apple Inc.
    Identifiant de l’emplacement : 0x24400000
    Courant disponible (mA) : 500
    Courant requis (mA) : 500

    I do not understand !!
  • EZ Jim Level 7 Level 7 (21,785 points)
    Aquel wrote:
    Alright so I did try to reset the PRam but image is grey like on my previous screenshot.

    @EZ Jim: the iSight is detected by the system and I didn't install anything related to iSight.
    SMC reset doesn't work either this time (as I said, it worked once).

    I cannot believe it's a hardware issue. The webcam works nearly except that the picture is grey !


    iSight intégrée :

    Identifiant du produit : 0x8502
    Identifiant du fournisseur : 0x05ac (Apple Inc.)
    Version : 2.19
    Numéro de série : 8T8CL0G112CY3L00
    Vitesse : Jusqu’à 480 Mb/s
    Fabricant : Apple Inc.
    Identifiant de l’emplacement : 0x24400000
    Courant disponible (mA) : 500
    Courant requis (mA) : 500

    I do not understand !!


    I understand that you have tried all relevant suggestions (except taking it to an Apple Service Provider) from:

    http://support.apple.com/kb/HT2090

    (0) You do not specifically say that you have tested in more than one user account. If you have not done so, test iSight from another user account now. If you need help creating another account to use for the test, see:



    http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html

    It is possible that your iSight might work correctly in a different user account.

    After carefully following all these suggestions, if your iSight still does not work properly in any Apple application you test in any user account, your guess that you have a software conflict may be correct. Here is how I would try to find and fix a software problem that is effecting iSight performance with app Apple apps.

    (1) If you use: third-party (non-Apple) hardware that requires software installation (mouse, keyboard, A/V interface, etc.,) or software (including Microsoft Office or Exchange, Parallels, VMWare, VirtualBox, plugins such as Perian, Flip4Mac, etc.,) check their support sites to see if any of them have known-issues with the Mac OS X 10.5.6 your info shows that you are now using.

    Perhaps you merely need to update the software or drivers in order for your third-party system components to be compatible with 10.5.6. Uninstall any that are currently known to be incompatible with your system.

    (2) If your system has no third-party components, or at least none that require updating for OS X 10.5.6, applying the latest Combo Update using the method below may help you without need to reinstall Leopard in its entirety.

    Use Disk Utility to repair permissions. Then download and install the Mac OS X 10.5.8 Combo Update:

    http://support.apple.com/kb/DL866

    Immediately after the restart that completes the update, repair permisssions again. Then test whether your problem persists.



    Properly applying relevant Combo Updates is so reliable for me that this is the only way I now update any of my Macs' OS X system software.

    (3) If nothing else you try works, backup your Mac unless you have a current backup and then reinstall Leopard. Be sure to repair permissions before and after installing.

    Once you have reinstalled Mac OS, use the process in (2) above to return to the latest version of Leopard in one update step.

    Do not reinstall any third-party apps until you have tested your iSight's function. When iSight is working properly again, you can reinstall your third-party apps again, Install only one third party app at a time, and test it thoroughly before installing another so you can tell if one of them causes problems with your system.

    EZ Jim



    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.2)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.2)

    LED Cinema Display  G4 PowerBook 1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight
  • Kenneth Geerts Level 1 Level 1 (0 points)
    I seem to have the same issue and would be very interested in any solution.

    Thanks!
  • Andrew Martyn Level 1 Level 1 (15 points)
    I also have a similar problem, but not with the iSight (I have a Mac Mini) - but with an external webcam - Creative Live! Cam Video IM Pro (VF0410). It has been working fine up until I updated to 10.6.3.

    I also gets just a black/grey picture from the webcam - the blue light on the webcam is on which indicates that it is in use, and Skype finds the camera as it usually does.

    There is no Mac driver for this webcam provided by the manufacturer, it was just plug n play.

    Seems like some Mac OS driver is not working in this latest release?
  • Aquel Level 1 Level 1 (0 points)
    glad to have support on this. I am unable to fix that issue
  • Parker1234 Level 1 Level 1 (0 points)
    Andrew,

    Did you manage to get a fix for this as I am having the same problem on both my iMac and Mac Book Air after upgrading the OS to 10.6.3?
    Has anybody got a fix?

    Thanks