4183 Views 5 Replies Latest reply: Mar 25, 2010 1:01 PM by b noir
One of your Apple Application Support dlls has gotten damaged or gone walkabout, Martha. For some more information on the relationship between Apple Application Support and iTunes see the second part of this user tip:
[iTunes for Windows, QuickTime, and Apple Application Support|http://discussions.apple.com/thread.jspa?threadID=2355263]
A couple of questions before proceeding.
Do you have a 32 bit or 64-bit version of Vista?
Do you currently have a Safari for Windows *version 4.0.5* installed? (That uses a higher version of AAS than the one in the current iTunes (126.96.36.199) installers, and I don't want to stuff up your Safari in the course of trying to get your iTunes fixed.)
I have HP Pavillion with Windows Vista, 64 bit. I am not running Safari at all. I use Internet Explorer.
iTunes worked fine until I tried to open it the day before yesterday, and it just will not open, and I get the messages I reported in my original message.
I have tried uninstalling and reinstalling iTunes several time, but it changes nothing. I still get the same messages.
Any help you can give, I will apreciate. Thanks!
I have HP Pavillion with Windows Vista, 64 bit. I am not running Safari at all.
Good-O! In that case we can do this the old-fashioned way. With a 64-bit OS, try the technique I recommend to fizzylove in the following thread: