5 Replies Latest reply: Mar 25, 2010 1:01 PM by b noir
Martha35007 Level 1 (0 points)
For some reason, I suddenly could not open iTunes. I get the message " This application has failed to start because CoreGraphics.dll was not found. Re-installing the application may fix this problem".

I also get the message "iTunes was not installed correctly. Please reinstall iTunes. Error 7".

iTunes worked fine until just one minute it didn't work any more. I have tried uninstalling it and reinstalling it many times, and I get nothing. Can anybody help, please?

HP Pavillion, Windows Vista
  • b noir Level 9 (72,060 points)
    One of your Apple Application Support dlls has gotten damaged or gone walkabout, Martha. For some more information on the relationship between Apple Application Support and iTunes see the second part of this user tip:

    [iTunes for Windows, QuickTime, and Apple Application Support|http://discussions.apple.com/thread.jspa?threadID=2355263]

    A couple of questions before proceeding.

    Do you have a 32 bit or 64-bit version of Vista?

    Do you currently have a Safari for Windows *version 4.0.5* installed? (That uses a higher version of AAS than the one in the current iTunes ( installers, and I don't want to stuff up your Safari in the course of trying to get your iTunes fixed.)
  • Martha35007 Level 1 (0 points)
    I have HP Pavillion with Windows Vista, 64 bit. I am not running Safari at all. I use Internet Explorer.

    iTunes worked fine until I tried to open it the day before yesterday, and it just will not open, and I get the messages I reported in my original message.

    I have tried uninstalling and reinstalling iTunes several time, but it changes nothing. I still get the same messages.

    Any help you can give, I will apreciate. Thanks!
  • b noir Level 9 (72,060 points)
    I have HP Pavillion with Windows Vista, 64 bit. I am not running Safari at all.

    Good-O! In that case we can do this the old-fashioned way. With a 64-bit OS, try the technique I recommend to fizzylove in the following thread:

  • Martha35007 Level 1 (0 points)
    Thank you so much!! I seem to be up and running again. Thank you so much for your help!
  • b noir Level 9 (72,060 points)
    Excellent news, Martha. Glad to have been of some assistance.