CWMX.com outgoing server problems on sending e-mails
I have been having issues with my iPhone to where I am not able to send out e-mails. I have two e-mail accounts set up on my phone. One e-mail provider is optonline.net and the other one is abcglobal.net. For optonline outgoing server, I am using cwmx.com to where I can send out e-mails. The port setting is 25. For sbcglobal.net, I am using the outgoing server smtp.att.yahoo.com with port setting 465.
I have had my iPhone since August and occasionally I would have issues on not being able to send out my e-mails. It would happen every so often but wasn't bad. Each time it happened, I would contact ATT and they would tell me that there isn't anything wrong with there service; for example, no towers were down.
April of last year, ATT finally brought the 3G network into my area.
Three weeks ago, I was having problems sending out my e-mails on both of my email accounts. When this started to happen, it would happen during a certain time from between 3 p.m. to about no later than 7 p.m. if I remember correctly. It would happen maybe for a day or a couple days. If it happened longer, I would be back on the phone with ATT. Each time I talk to ATT, they tell me everything is fine. The problem than started to be to where I wouldn't be able to send out e-mail the majority of the day. I would be able to send out early morning and/or late in the evening. After that, I got to a point to where I was not able to send at all. During this time frame, I was also having issues with my text messages not receiving to who I sent a message to let alone I was receiving theirs maybe until hours later or not at all. Also, I was having problems to where I would write an e-mail and it would send out to where no one was receiving any of my e-mails. My screen would also go dark on my to where I could not get it to come back on without doing a hard boot. Well, Apple replaced my phone with a replacement phone last week.
On my replacement phone, I am able to send out email okay on my sbcglobal.net e-mail account except maybe twice. On my optonline.net e-mail account, I maybe able to send out a few e-mails and the rest of the day I can't because there is something wrong with the cwmx.com server. When the email hangs, I will eventually receive an error message "cannont send mail the connection to outgoing server "cwmx.com" failed. sometimes when you click okay the e-mail will send out. Here lately when you click on okay, the e-mail won't send and this error box can keep popping up all day long. I called Apple and was on the phone with them for over 3 hours trying to help me with the situation. It turns out Apple says my phone is working fine that it is ATT server that is not responding. Apple finally said that ATT server is out. This morning Apple said that they found out that the Towers were down.
I called ATT last night and put a ticket in as they say they are not finding any problems with tower outages let alone server problems. They give me the impression they don't know or never heard of their cwmx.com server. Well, I get a call today from a representative and I was at work and couldn't talk to the lady. She said she would text me a phone number and call me back in two hours as I requested. She did not do either one. She said that they are not having or seeing any problems and wanted to troubleshoot my phone. My phone has been troubleshooted so many times. Well, she closed out my ticket number and here I am still having problems sending out on the cwmx.com server.
I called ATT back twice... talked to a jerk the first time and they are suppose to re-open the ticket that got closed today. I called back the second time and talked to someone nicer who made sure my situation is being or was sent to the correct people to resolve my issue. I am not awaiting to hear back from ATT.
ATT puts the blame on Apple. Apple puts the blame on ATT. And both of the companies puts the blame on the internet pop provider I have. My internet provider puts the blame back on ATT and/or Apple. It keeps going around and around in a big circle. I have spend many and many hours on the phone with my internet provider, ATT, and Apple.
Right now, I am receiving e-mails fine and sending out find on my sbcglobal.net e-mail account. On my optonline.net e-mail account I am receiving e-mails perfectly fine but every once in a while I can send out but 99% of the time, I am not able to send out on ATT's server cwmx.com.
Everyone says they don't support the iPhone. No one seems to admit at fault. My phone did pretty much work fine except here and there but now its a nightmare. I do at times am a heavy user on e-mails as I have no access to a regular computer during the day... some days are not as much as others. I do depend on my phone and being able to send out on e-mail is a problem I need to get resolved.
Does anyone use optonline.net that is having this issue or anyone using another pop account that uses cwmx.com server to be able to send out that is having problems with ATT cwmx.com server?
Everyone I speak to doesn't seem to have an issue as I am having. I do know that people may use gmail, yahoo, aol, or etc. instead of a pop account but I do not. I have tried gmail at one point of time and still had issues on sending out email if I remember correctly too.
Any help and advice would be very much appreciated.
It is a 3GS iPhone I am using and I keep the software current and up to date.
Thanks so much in advance.
I have had my iPhone since August and occasionally I would have issues on not being able to send out my e-mails. It would happen every so often but wasn't bad. Each time it happened, I would contact ATT and they would tell me that there isn't anything wrong with there service; for example, no towers were down.
April of last year, ATT finally brought the 3G network into my area.
Three weeks ago, I was having problems sending out my e-mails on both of my email accounts. When this started to happen, it would happen during a certain time from between 3 p.m. to about no later than 7 p.m. if I remember correctly. It would happen maybe for a day or a couple days. If it happened longer, I would be back on the phone with ATT. Each time I talk to ATT, they tell me everything is fine. The problem than started to be to where I wouldn't be able to send out e-mail the majority of the day. I would be able to send out early morning and/or late in the evening. After that, I got to a point to where I was not able to send at all. During this time frame, I was also having issues with my text messages not receiving to who I sent a message to let alone I was receiving theirs maybe until hours later or not at all. Also, I was having problems to where I would write an e-mail and it would send out to where no one was receiving any of my e-mails. My screen would also go dark on my to where I could not get it to come back on without doing a hard boot. Well, Apple replaced my phone with a replacement phone last week.
On my replacement phone, I am able to send out email okay on my sbcglobal.net e-mail account except maybe twice. On my optonline.net e-mail account, I maybe able to send out a few e-mails and the rest of the day I can't because there is something wrong with the cwmx.com server. When the email hangs, I will eventually receive an error message "cannont send mail the connection to outgoing server "cwmx.com" failed. sometimes when you click okay the e-mail will send out. Here lately when you click on okay, the e-mail won't send and this error box can keep popping up all day long. I called Apple and was on the phone with them for over 3 hours trying to help me with the situation. It turns out Apple says my phone is working fine that it is ATT server that is not responding. Apple finally said that ATT server is out. This morning Apple said that they found out that the Towers were down.
I called ATT last night and put a ticket in as they say they are not finding any problems with tower outages let alone server problems. They give me the impression they don't know or never heard of their cwmx.com server. Well, I get a call today from a representative and I was at work and couldn't talk to the lady. She said she would text me a phone number and call me back in two hours as I requested. She did not do either one. She said that they are not having or seeing any problems and wanted to troubleshoot my phone. My phone has been troubleshooted so many times. Well, she closed out my ticket number and here I am still having problems sending out on the cwmx.com server.
I called ATT back twice... talked to a jerk the first time and they are suppose to re-open the ticket that got closed today. I called back the second time and talked to someone nicer who made sure my situation is being or was sent to the correct people to resolve my issue. I am not awaiting to hear back from ATT.
ATT puts the blame on Apple. Apple puts the blame on ATT. And both of the companies puts the blame on the internet pop provider I have. My internet provider puts the blame back on ATT and/or Apple. It keeps going around and around in a big circle. I have spend many and many hours on the phone with my internet provider, ATT, and Apple.
Right now, I am receiving e-mails fine and sending out find on my sbcglobal.net e-mail account. On my optonline.net e-mail account I am receiving e-mails perfectly fine but every once in a while I can send out but 99% of the time, I am not able to send out on ATT's server cwmx.com.
Everyone says they don't support the iPhone. No one seems to admit at fault. My phone did pretty much work fine except here and there but now its a nightmare. I do at times am a heavy user on e-mails as I have no access to a regular computer during the day... some days are not as much as others. I do depend on my phone and being able to send out on e-mail is a problem I need to get resolved.
Does anyone use optonline.net that is having this issue or anyone using another pop account that uses cwmx.com server to be able to send out that is having problems with ATT cwmx.com server?
Everyone I speak to doesn't seem to have an issue as I am having. I do know that people may use gmail, yahoo, aol, or etc. instead of a pop account but I do not. I have tried gmail at one point of time and still had issues on sending out email if I remember correctly too.
Any help and advice would be very much appreciated.
It is a 3GS iPhone I am using and I keep the software current and up to date.
Thanks so much in advance.
