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cant start itunes!

1940 Views 10 Replies Latest reply: Mar 31, 2010 6:51 AM by sandro15 RSS
sandro15 Calculating status...
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Mar 25, 2010 7:50 AM
when i click on the itunes icon, i get this message,
please wait while windonws configure itunes!

then after some downloading or whatever it says,
cannot create the directory c:program/files bla bla bla

if i plug ipod, i tunes launches automatic with no problem, any idea? thank you.
Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 25, 2010 10:47 AM (in response to sandro15)
    cannot create the directory c:program/files bla bla bla


    What's the full name of the directory, sandro?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 26, 2010 5:57 PM (in response to sandro15)
    c:/programfiles/itunes/itunes.resources/zh_cn.iproj/deviceprefescalendar.nib
    a file with this name already exist.please rename or remove the file then click retry, or click cancel to exit


    That's an unusual variation on the error messages for this sort of thing.

    Here's what I think is going on. You've got a damaged iTunes program folder ... it's one of the Chinese language resource files (not sure if it's one of the simplified or traditional Chinese ones). Your iTunes uses "advertised shortcuts" on the desktop and in the start menu. The first thing they do before launching iTunes is check against the installation database to make sure that all the program files and registry entries that ought to be in place are there. The damage to the folder makes that check think the folder is missing, so it's doing a repair install of iTunes in order to try to replace the file. (That's the "Configuring iTunes" you're seeing.) Unfortunately, the repair install is finding what it thinks is a damaged file instead of a missing folder when it tries to do the repair, and is getting horribly confused. So you're getting an error message. iTunes launches when you plug an iPod in because iTunesHelper (the thing that finds an iPod and wakes up iTunes when iTunes isn't running) doesn't do a check against the installation database for iTunes when it launches iTunes. Since I guess that you aren't using Chinese as an iTunes display language, iTunes is able to launch for you.

    ... long explanation, but what we're going to try doing to fix it (first of all) is pretty simple.

    First, restart the PC.

    Now open My Computer.
    Open the C: Drive.
    Open the Program files folder.
    Open the iTunes folder.
    Open the iTunes.Resources folder.
    Open the zh_CN.lproj folder.
    Drag the DevicePrefsCalendars.nib folder out onto the desktop. If Windows won't let you drag it out, try renaming it DevicePrefsCalendars.OLD instead.
    After you've dragged out or renamed the folder, try launching iTunes. Does the repair install go through properly now without the error message? (If the iTunes Setup Assistant runs, *don't add files to your library when prompted,* or you'll end up with duplicates in your library.)

    After the repair install/setup completes, does your iTunes launch properly?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 30, 2010 3:58 PM (in response to sandro15)
    i dragged out and rename but didnt work.


    Okay. Let's move up one level. Rename the zh_CN.lproj folder zh_CN.lprojOLD and try launching iTunes again. Any better luck this time?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 30, 2010 7:49 PM (in response to sandro15)
    Excellent news, sandro!

    old in the end...


    Yes, it should be safe to delete the zh_CN.lprojOLD folder now.
    Lenovo t61 laptop, Windows XP Pro, various ipod models

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