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Don't see devices icon in iTunes

I connect my iPod Touch (Version 1) to my PC with Win 7 and iTunes 9.0.3.15 but the device's icon does not appear in the iTunes window (below Devices). When I run diagnostic I'm told that no iPhone or iPod found. My goal is to synch. Why don't I see the device's icon?

iPod Touch (Version 1), Windows 7

Posted on Mar 25, 2010 10:54 AM

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12 replies

Apr 6, 2010 6:35 PM in response to bmchan929

Try it on another computer - see if an updated version of iTunes on that one at least detects the iPod. If so, try this on your machine:
Create a new user account (System Preferences/Users) and log into that one. Open iTunes within it and connect the iPod (don't let it sync if iTunes does detect it). You can safely delete the new user and data from it once completed.

At least this way you can eliminate a simultaneous (even if unlikely) failure on the device, plus, ascertain if your computer will detect it at all.

Apr 6, 2010 9:24 PM in response to bmchan929

Glad it's working; an application shouldn't affect syncing, but, if you have the time/motivation, you can file a bug report (or just send feedback) to Apple regarding the issue. Bug report (requires free Apple Developer Connection account): bugreport.apple.com and Feedback: www.apple.com/feedback. Of course, a quick e-mail to the developer of that app as well might help prevent the issue for others (if it is related).

Don't see devices icon in iTunes

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