5 Replies Latest reply: May 21, 2010 4:49 PM by ronbrotherton@email.com
jess0287 Level 1 Level 1
"You must enter the passcode on the iPod before it can be used with itunes."

I tried! Everytime i try to turn on my ipod it comes up with the sync to itunes screen. then i try to sync to itunes and i get the above message. i don't get it! I haven't had itunes in quite awhile, it disappeared from my computer sometime ago, and now i tried to download it again and this is what i am getting.

I have no idea what to do! help please?
  • Maxmacgregor Level 1 Level 1
    Hi, I do not completly understand the situation, but do you have a passcode to go into the ipod? If you do, then try and put that passcode in. It usally works for me!

    Hope it was helpful,
  • Jolly Giant Level 7 Level 7
    try this:

    Jason L wrote:
    whitewolf292 wrote:
    sorry, I forgot to put what it said. This is what it said, "iTunes could not connect to the Ipod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes"

    Try connecting the iPod touch to the computer you normally sync it with.

    This article: http://support.apple.com/kb/HT1212 provides details about the passcode lock feature.

    If you cannot remember the passcode or don't have access to the computer that the iPod is normally synced with, you can restore it from recovery mode and set it up as a new device without any data. This article: http://support.apple.com/kb/HT1414 will walk you through restoring from recovery mode.

  • jess0287 Level 1 Level 1
    these are wonderful tips, but i can't use them. Whenever I try to connect my ipod (or, at this point, even turn it on) it give me the sync to itunes screen. i cannot get to enter my password or anything. and itunes won't recognize my ipod because it's "locked with a passcode". it's like double jeopardy.

    thank you, i really appreciate any help!
  • jess0287 Level 1 Level 1
    never mind y'all. I tried the restore again and this time it worked.. not sure why it didn't work yesterday...
    thanks for the help
  • ronbrotherton@email.com Level 1 Level 1
    Ok, I have this same issue [stuck on the iTunes screen] and this occurred BEFORE I had ever connected the iPad to my laptop. I set the iPad up to charge this morning and when I disconnected the charger and attempted to turn the iPad on, I get the iTunes screen. Try to restart/reset - same thing. When I do connect via USB to laptop and open iTunes I get the "cannot connect to iPad because...". Any suggestions welcome.