4 Replies Latest reply: Mar 27, 2010 10:46 AM by andyBall_uk
Tech Mess Level 1 Level 1 (0 points)
I have had my computer for less than 60 days, and I've loved it...until now.
About a week ago, I was having issues with Wikipedia. All of the images showed up a a blue question mark; however by the next day the issue seemed to resolve itself.

Unfortunately now YouTube is not working properly. (i'm using Safari, btw)
Two things: none of the thumbnails will show up (blue ? instead), and the page is continuously "loading" & most videos will not play. All of those stupid advertisement videos are playing tho.
I have emptied the cache and when i go to look for the com.apple.safari.plist is my preferences folder it's not there (i donno why). Oh, and i also have made sure i have the latest version of Flash player.
Please help. I really don't like being ticked off at my new computer.

MacBook Pro, Mac OS X (10.6.2)
  • 1. Re: Safari can't/won't load YouTube
    Carolyn Samit Level 10 Level 10 (89,650 points)
    HI and Welcome to Apple Discussions...

    Try uninstalling then reinstalling a fresh copy of the Flash Player plugin.

    Uninstall Flash

    Install Flash

    Then Repair Disk Permissions

    Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and *restart your Mac.*

    I have emptied the cache and when i go to look for the com.apple.safari.plist is my preferences folder it's not there (i donno why)


    The com.apple.Safari.plist file is in your home folder. Open a Finder window. Select your user account in the Sidebar on the left (it has a house icon). Open the Library folder then open the Preferences folder.










    Carolyn
  • 2. Re: Safari can't/won't load YouTube
    Eme Level 5 Level 5 (5,635 points)
    Hello & welcome to AD Tech Mess,
    Oh I feel for you, my Youtube is a must

    Two things: none of the thumbnails will show up (blue ? instead), and the page is continuously "loading" & most videos will not play. All of those stupid advertisement videos are playing tho.
    I have emptied the cache and when i go to look for the com.apple.safari.plist is my preferences folder it's not there (i donno why).


    Oh, and i also have made sure i have the latest version of Flash player.


    Okay, please check your version here to see which version they claim you have.

    Which version of Safari are you on?

    If adverts are loading I don't think your problem lays with Flash.
    lots of those are flash, this maybe an issue with DNS or network.

    Eme:)
  • 3. Re: Safari can't/won't load YouTube
    andyBall_uk Level 7 Level 7 (20,320 points)
    I'm with Eme on this - it seems that your mac is failing to find various items, regardless of whether or not they are Flash files ( the youtube video thumbnails are just jpeg images, like the wiki ones )

    This could be an issue with your internet connection, or simply a 'dns' problem at your isp; meaning that the 'phonebook' being used to locate some files & webpages, isn't working correctly.

    First thing I'd try is adding some different dns server numbers - you can use google's public dns : http://code.google.com/speed/public-dns/docs/using.html

    or opendns : http://www.opendns.com/
    ---

    It's also possible that some sort of internet safety or content filter, or antivirus type software is wrongly blocking youtube content - do you have any such thing ?
  • 4. Re: Safari can't/won't load YouTube
    Eme Level 5 Level 5 (5,635 points)
    Check this post & suggestion regarding using youtube & flash from another user

    You can get Click2Flash- here
    I use it ( ta to AndyBall) and find my Safari loads pages much faster by allow only the flash I need on a page.

    maybe helpful ? please keep us posted.

    Eme ( hiya Andy )

    Message was edited by: Eme