Can connect my iTouch to my network, but not the internet.

I'm having difficulty connecting to the internet on my iTouch. We have a 2Wire router box. I've been able to connect to the network, and I have bars in the upper left hand corner. Right now the network settings are on DCHP and have the IP Address and the Subnet Mask entered in. Down under HTTP proxy the button is off. The Wi-Fi button under Wi-Fi networks is on. Every time I want to enter Safari it just says "Connecting..." but never gets there. At times a post comes up saying to check my internet connection. Please help, and be specific with your advice. Thanks!

Windows Vista

Posted on Mar 27, 2010 8:31 PM

Reply
7 replies

Mar 28, 2010 5:47 PM in response to SfearNot

I'm having the exact same problem! Here's what i did:

1) Realized my network was assigning a bogus dynamic IP to my iTouch
2) Switched to a static IP, with definately the correct numbers and such
3) Noticed that i was now getting bars, so i thought it was fixed
NOTE: I had a very similar problem with my X-Box, and switching to a static IP fixed it.
4) Tried to go on the internet, and got the "connecting" thing



W.T.F. Since i now have no idea what to do now, here are my theories:

A) Too many firewalls or something. I've observed my house having abnormally large ping/latency when i was playing online games, which i've determined is definately caused by something in my house, not the game servers. I know we have lots of security stuff for my internet, so it's possible firewalls are interfering with connections, including my iTouch.

B) Theres simply a bug in the software.

C) I dropped my iTouch too many times. Highly unlikely since this problem has been there since Christmas Day when i first opened it.

D) Since my iTouch is connecting to my network, but not the internet, that implies my router has a grudge against my iTouch, or the iTouch doesn't know how to use a router or something. This might fall under "software bug".

Mar 29, 2010 10:23 AM in response to SfearNot

try it from a place offering free Wifi... a library, a Starbucks (if you buy and then use their card -- nit a charge card, a Starbucks card-- the Internet use is free), other coffee shop, Panera Bread, etc. Or go to an Apple store and use their Wifi connection.

If it works, the problem is with your router.

To the person who said he has a lot of weird firewall settings, sounds like you've identified your problem, but try what I just suggested. Try for Internet connectivity some place else you know works,

And oh... do all check that you were assigned an IP address. Just because you have bars showing doesn't mean you are connected to your home network. And try restarting the router.

-fred

Mar 29, 2010 5:00 PM in response to ricknta

Your problems are certainly 100% router related. If DHCP isn't working correctly it usually means that your router firmware is out of date or you do not have enough addresses allocated. If you are running multiple routers that are not bridged correctly you have a mess on your hands. Cleanup the network and it is most likely that your problems will go away.

Mar 29, 2010 9:37 PM in response to luvlabs

Yeah i know it's my router becuase I can use any other free wifi. I know i have the right IP and i know i have enough addresses allocated, so i'm pretty sure it's the firewalls or the firmware. Otherwise i have no idea what the problem could be.

I'll post again when i have time to do some tests.

EDIT: Something i should mention, we have like 10 or so other computers and laptops on the same network, and we don't have more then one router on the network. This implies that the router doesn't know how to interact with an iTouch specifically. I guess this points to firmware, i guess we'll find out. This also raises another question...

What about the iPhone makes it different from the rest of the computers in my house?

Message was edited by: ricknta

Mar 30, 2010 5:07 PM in response to ricknta

Apple's interpretation of WEP, if you are running it, is different than most other companies. The best way to use WEP is use the hex value in key1 as your password - or switch to WPA2-psk.

With the latest firmware (3.x series) the touch/iPhone are picky about DHCP services on older routers. The best bet is to update the firmware first, reboot the router and give it a try.

Apr 17, 2010 3:03 PM in response to SfearNot

I'm having a similar issue. I just bought a Touch 8gb a few hours ago. synced my stuff fine. I then go to connect to my home network and ran into problems. I have a Linksys router WRT300n in mixed B&G mode and have a Ipaqrx5900 and Palm Tungsten C that connect to it wirelessly just fine. The touch sees the network, connects to it with full strength but I can't connect to any pages or update the weather. I've spent a good amount of time reading the net looking for answers but cant find anything that will work for me. I've tried static IP, DHCP, updating the firmware, etc. all with the same non-working affect. I've never had any problems hooking up any other device but this one...

Just to rule out my security settings I disabled the key used and have the same result. I don't have MAC filtering enabled and am really scratching my head over this one. I would really appreciate any help that you might be able to give! Thanks.

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Can connect my iTouch to my network, but not the internet.

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