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lost connection while updating my iphone

hey guys,
i got a new iphone at friday, installed itunes (newest version, v9.0.3) and wanted to install apps and so on.. when i connected it to my pc (windows xp) itunes said i should update my iphones firmware to 3.1.3.. i thought 'okay, new version shouldn't be bad, why not'.. itunes started updating and after a few minutes (think 15mins) while the apple logo and the progress bar were on my iphone i lost the connection (itunes was at 'restoring iphone-software').. i reboot my pc because itunes didn't start after closing it with task manager and connected my iphone to my pc again to restore it. after waiting for one hour and more my iphone just hang at the same point when it lost the connection before. does a chance exist to get it working?!

what i've done till now: i closed AV and firewall software, delete the ispw file from application data \ iphone \ ... (itunes loaded it again) and tried it more than five times again.. nothing happens or helps..
tomorrow i can try it at another pc and itunes account, but i dont want to wait anymore.. i'm sitting here for 8 hours to get it working; i searched with google but didnt find someone who has the same problem..

hope someone can help me 🙂

ps: sry for my english, i'm german

Posted on Mar 28, 2010 3:06 PM

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2 replies

Mar 28, 2010 3:11 PM in response to baddii

Your English is excellent, don't be concerned about that. Some things to check:

1. Use a USB port directly on your computer, not a hub.

2. If there are ports on the front and back of the computer, use a port on the back.

3. If you have other power-using USB devices disconnect them temporarily. You do not need to disconnect the keyboard or mouse.

4. See if this helps: http://support.apple.com/kb/TS1275

Good luck!

Mar 29, 2010 3:26 AM in response to Lawrence Finch

thank you for your fast help 🙂 i followed your steps but it didn't work..
this morning i went to a friend to try it with his itunes and pc and, dont know why, my iphone worked, itunes updated it and everything is okay 🙂 i've no idea why it works at his pc & itunes..

but i'll never do an update again without a reason 😀

have a nice day 🙂

lost connection while updating my iphone

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