Previous 1 2 3 4 5 6 Next 318 Replies Latest reply: Oct 21, 2010 2:32 PM by Jürgen Kraus Go to original post
  • jice0 Level 1 Level 1 (10 points)
    Just joining in to say that I too have the infamous yellow tinge along the bottom (more pronounced on the lower right). If it seems that Apple get's this fixed, I too will hope to have the screen repaired.

    I also not a slight misalignment of the display within the case.

    Yellow tinge is more problematic; I do photography.

    My iMac was built first week of March: QP010......
  • jice0 Level 1 Level 1 (10 points)
    BTW, which is the main thread for this topic?
  • ruutb Level 1 Level 1 (0 points)
    It's in the first post of this thread but have a look at,

    http://discussions.apple.com/thread.jspa?threadID=2218213

    I'm in photography too. At this stage there is no reliable solution. Some have replaced their Imac and got a better or worse screen. Some swapped their screens and are happy, others are not.

    I will wait a few month's to see what's happening.
  • Howard Bornstein Level 1 Level 1 (35 points)
    ruutb wrote:

    I'm in photography too. At this stage there is no reliable solution. Some have replaced their Imac and got a better or worse screen. Some swapped their screens and are happy, others are not.

    I will wait a few month's to see what's happening.


    As per my previous post, just be aware that Apple now has an official policy of doing exactly one replacement and then you are stuck with that, whether it fixes the problem or not. If your replacement is worse than your original, their policy is "tough luck".
  • wessew Level 1 Level 1 (50 points)
    You are then entitled to a refund. You are not stuck with the replacement. If they cannot fix it to your satisfaction, you can go elsewhere.
  • Howard Bornstein Level 1 Level 1 (35 points)
    wessew wrote:
    You are then entitled to a refund. You are not stuck with the replacement. If they cannot fix it to your satisfaction, you can go elsewhere.


    Apple doesn't work like that. You can only get a refund within the first 14 days. Although for a while they had a much more liberal refund policy with screen flicker and yellow tinge. But they seem to have changed their tune.

    According to the Apple senior adviser that I spoke to, they now have an official policy of one replacement, period. If it doesn't solve your problem, you are stuck with it--they won't help you any further. This certainly seems to me like they are shooting themselves in the foot with this policy and may be opening themselves up to a class action lawsuit for Breach of Warranty.

    And where exactly would I go?
  • Edward Boghosian Level 4 Level 4 (1,395 points)
    Howard:

    You know where you should go? Just make do with what you now have, buy a power Mac, or a laptop, or wait till subsequent versions come out that are problem free.
  • Dino1956 Level 1 Level 1 (40 points)
    Had to chime in. Well my iMac now does not boot or Restart. I have to do a Hard Boot approx. 5 times before I get it to Start. Clean "Erase & Install" performed last night. It did not help. Just got off the phone with Apple. Tech seems to think it's Hardware. The Hard Drive. Told him, I will not go to an Authorized Service Provider, since I don't trust them. No Apple Store by me. I have a call into my Customer Care Rep who I dealt with on Screen Issues. The Tech told me normally they won't swap out for a new one after 60 Days, but since I have a bad history, they may make an exception. This is really getting old & I'm getting really tired!
  • Howard Bornstein Level 1 Level 1 (35 points)
    Geez Dino, I thought you were out of the woods.

    If you could boot off the install disk but not the hard drive, even after a clean Erase and Install, then it probably is the hard drive. I hope they authorize a replacement, but given their +new policy+ I don't hold out much hope. OTOH, Apple has been inconsistent in both the stories they are telling to the public and their execution of policy, so who knows.
  • Dino1956 Level 1 Level 1 (40 points)
    Yes Howard, it Stinks! Funny thing but, sometimes it won't even boot to the SL DVD. I'd have to try 5 times & it takes forever to boot off DVD. So bad, I can't believe I was able to do an "Erase & Install". The funny thing is there were Corrupt Files reported from Disk Utility. But since I did the Clean Install, it says HD is OK when verified.
  • Howard Bornstein Level 1 Level 1 (35 points)
    On my first iMac, mine wouldn't boot off the Install disk either. The senior Apple tech thought it was the logic board so they sent out someone to replace it. In a moment of inspiration, I asked her to send me a replacement Install disk just in the off chance it was a bad disk. It turns out that was the problem, and Apple replaced the logic board for nothing.

    If you have trouble booting from the Install disk, that doesn't jive with a bad hard drive.

    Do you have a bootable backup drive? I wonder how that would work.
  • ruutb Level 1 Level 1 (0 points)
    Hi Howard,

    Yes I heard about that policy however their policy is subjected to our consumerrights in Dutch law.
    In short, a defective product should be repaired or replaced. When the customer is not satisfied they can do the repair or swap a second time.
    When this doesn't lead to a solution they should offer a refund.

    Anyway I rather don't go that far. My present Imac is infected with yellow but I can work with it. I don't want to replace the screen with a screen worse. That's why I just wait, hoping for a reliable solution.

    However at this stage I think there won't be a real fix
  • Dino1956 Level 1 Level 1 (40 points)
    Well in my case, it's not just the Disc. Although to be sure, I could pop in my SL Retail version, just to see. I wish felt confident enough to change the HD myself. I know there are Tutorials but I don't feel like cracking open my 2 month old iMac.
  • ruutb Level 1 Level 1 (0 points)
    Hi Dino,

    I am happy to see you here again, though felt sorry for the problem you have at this moment.

    Regarding the yellowish... When I start my Imac you get the light grey screen, followed by the login screen. When Iook at this light-grey screen it seems to me that there is no yellow.

    Is it my eyes or does the yellow appear after the login-screen?

    All the best,

    Ruut
  • andraki Level 1 Level 1 (0 points)
    Hello again Dino.
    I'm terribly sorry to see you back here under these circumstances..
    I really hope they give you a brand new unit. I think it's the least they should do as this sort of thing shouldn't happen in the first 2 years, let alone 2 months!!

    By the way, and I don't know whether this a record on this forum, but I'm now
    on my 10th imac!

    I am sad. It's the law....
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