1 9 10 11 12 13 Previous Next 215 Replies Latest reply: Jul 3, 2010 2:50 PM by salspix Go to original post
  • 150. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    roadkill_97006 Level 1 Level 1 (5 points)
    Um. It seems that Apple broke CS3, not Adobe. I agree Adobe has some infuriating software goofups but an Apple patch causing it to stop working isn't Adobe's fault unless you can show that they had some illegal system situation that worked before but has been rendered invalid by the upgrade. Bottom line, you said it yourself: "The short story is, Photoshop CS3 worked fine yesterday with 10.6.2, and now it doesn't with 10.6.3". I'd hope Apple posts a patch. Last I heard, Adobe says CS3 is going/gone unsupported and the last patch for it was in 2007.
  • 151. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    tmclssns Level 1 Level 1 (0 points)
    I found something:

    $ sudo /System/Library/ServerSetup/serverserialnumberutil -get

    returns nothing (I have "System Serial#" as serial number in the profiler window). Running the command without options gives you the usage:

    usage: serverserialnumberutil -get
    serverserialnumberutil -set <serial number> [<registrant> <organization]
    serverserialnumberutil -validate <serial number> [<registrant> <organization]

    However when I lookup the serial number from the MacBook Pro I'm using (underneath the battery) and use "-set" I get:

    mbpro-2:ServerSetup tmclssns$ sudo ./serverserialnumberutil -set <serial here>
    Invalid serial number

    :o(
  • 152. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    tmclssns Level 1 Level 1 (0 points)
    I found something:

    $ sudo /System/Library/ServerSetup/serverserialnumberutil -get

    returns nothing (I have "System Serial#" as serial number in the profiler window). Running the command without options gives you the usage:

    usage: serverserialnumberutil -get
    serverserialnumberutil -set <serial number> [<registrant> <organization]
    serverserialnumberutil -validate <serial number> [<registrant> <organization]

    However when I lookup the serial number from the MacBook Pro I'm using (underneath the battery) and use "-set" I get:

    mbpro-2:ServerSetup tmclssns$ sudo ./serverserialnumberutil -set <serial here>
    Invalid serial number

    :o(
  • 153. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    Christian Rosario Level 1 Level 1 (55 points)
    I just wiped out my system. And yes the logic-board on my iMac was replaced years ago.

    I'm downloading the 10.6.2 Combo update. Won't do any OS upgrades until theres a fix for this mess.
  • 154. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    maleorderbride Level 1 Level 1 (0 points)
    Hrmph..my post was eaten and the save draft feature does not seem to be working for me.

    Anyway, long post short, if you have no assigned serial number in the system profiler then an Apple tech can fix that. Take it in. If you already have a serial under system profiler (and the serial is more than 12 digits) then you are probably screwed. You should do a non-destructive re-install of SL and update to 10.6.2 and then turn off updates.

    Apple (perhaps not your random Apple store tech) can certainly change serials after they have been set. I imagine one concern is that this could be used to re-serialize stolen Macs, or perhaps DRM content. I imagine the official line is to discourage anyone trying to find out how since it is "impossible."

    [IMG]http://i42.tinypic.com/1gm3r5.jpg[/IMG]

    edit: hmm. apparently I can't embed images using normal HTML here. Well, there is my new, clearly facetious serial number.

    Message was edited by: maleorderbride
  • 155. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    BC Boy Level 1 Level 1 (25 points)
    roadkill_97006 wrote:
    Um. It seems that Apple broke CS3, not Adobe. I agree Adobe has some infuriating software goofups but an Apple patch causing it to stop working isn't Adobe's fault unless you can show that they had some illegal system situation that worked before but has been rendered invalid by the upgrade. Bottom line, you said it yourself: "The short story is, Photoshop CS3 worked fine yesterday with 10.6.2, and now it doesn't with 10.6.3". I'd hope Apple posts a patch. Last I heard, Adobe says CS3 is going/gone unsupported and the last patch for it was in 2007.


    Well, I work in software engineering and I am certain it's Adobe's fault. Clearly their licensing software is using some system function to pull the system serial # to check against the software registration and not error checking the result properly. Ultimately, CS3 should not crash - some programmer forgot to validate the data. At worst, it should demand you re-register. It's possible that Apple changed the semantics of some function call, but highly unlikely - that would be a really amateur-hour mistake.
  • 156. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    maleorderbride Level 1 Level 1 (0 points)
    What you say makes sense, but what about the following:

    I can install CS3 with a 14 digit SN. However, it crashes upon being opened. I cannot install without a SN at all. The installer instantly crashes.

    I can then change to a different SN (11 digit), and it works. If I then change to yet another SN (again 11 digits), it still works.

    It seems that Adobe simply verifies that your system has a serial number within the proper length.

    However, the question is, one of timing. Why did this problem only crop up now?

    The only way that it can be Adobe's fault, it seems to me, is if 10.6.3 "allows" some check that was previously returning false data. Thus Apple did not create this bug, but merely revealed the bug in Adobe's programing.

    That is possible, but not parsimonious. Clearly the people suffering from this have had bad serial numbers for some time. CS3 works with an in-valid serial in 10.6.2. CS3 does not change in 10.6.3, so it seems that the OS has changed in how is supplies CS3 with serial numbers.

    I am not a software engineer, but it seems rather more logical the second way, assuming we live in a cause and effect universe. I do agree that you would think that CS3 would simply ask to be re-registered, but I guess this registration is impossible with out some sort of UUID.
  • 157. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    John Hawkins2 Level 1 Level 1 (5 points)
    I've had this happen with CS4 - it crashed having run ok, then none of CS4 would open. Reverting to 10.6 solved it. Anyone else?
  • 158. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    MacMastery Level 4 Level 4 (2,490 points)
    Maybe Apple didn't have any machines with blank serial numbers to test on. I'm sure Apple does cursory testing on the major apps to check for stuff like this.
  • 159. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    roadkill_97006 Level 1 Level 1 (5 points)
    Well, I work in software engineering and I am certain it's Adobe's fault.

    So did I until I retired. It may be, as I said, that an Apple change either fixed something or changed something that Adobe was (mis)using, causing the crash. That is certainly potentially Adobe's fault. But it's just as likely Apple's. Most likely, both. Bottom line, I'll be surprised if we get an Adobe patch, since they consider their software a cash cow with a 1 to 2 year cycle and don't generally patch their screwups unless the product has just been released. I'm sure CS5 will work just fine....
  • 160. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    gilwell Level 1 Level 1 (5 points)
    Well I guess I'm one of the lucky ones. I have an 11-digit serial number and the CS3 apps began working after I unchecked the "Open with roseta" option in each applications "Get Info" pop-up, I did lose the ability to scan within photoshop because my epson TWAIN software apparently requires Rosetta to work. Not exactly happy that the update got around to telling me that it uninstalled apps it didn't like AFTER the install and restart. That sort of thing should be asked as part of completely separate agree/disagree so the user can decide if they want to proceed.
  • 161. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    Lino Lino Level 1 Level 1 (0 points)
    Hi Phlashblub,
    Great, I could fix the problem re-installing Snowleopard from the original disk, It took an about hour, and after that every thing run perfect. I found a little difference, you was bring back to 10.6 vervion after re-installing and then download the 10.6.2 update wich works fine, to me the system updated mac os straight away to 10.6.3 version while re-installing and for my happiness the problem waqs sort out, all the CS3 programs just run fine...
  • 162. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    dwerf Level 1 Level 1 (0 points)
    Hi all,

    While the big boys are (hopefully) working on a fix to this, you people might want to try Pixelmator http://www.pixelmator.com/, a light Photoshop replacement that Photoshop users will feel right at home with. Pixelmator uses many of the same conventions and shortcuts as Photoshop. I use it if I want to do very quick adjustments and don't want to wait untill the ancient Photoshop engine is finally fully awoken...

    +disclaimer: I don't work for and/or am friends with the Pixelmator developers ;-)+
  • 163. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    David Perkins1 Level 1 Level 1 (0 points)
    Indeed, I'm a big fan of Pixelmator. In many respects it's generations above Photoshop in it's user interface and slick GPU powered engine. It really shows how old and stale the basic Photoshop app is, but of course they can't match Photoshops' broad range of features.

    Adobe desperately need some strong competition though.
  • 164. Re: Installed 10.6.3 and now Photoshop CS3 won't open
    Nick Savas Level 1 Level 1 (130 points)
    if your problem with CS3 was the same as mine, having the motherboard replaced and the serial number not reinserted, was Apple's tech fault. In my case CS3 works after re-entering the number but not with ROSETTA.

    I think Apple should share part of the blame because all this started after the update to 10.6.3.

    Adobe should take part of the blame because what ever the reason the launching apparently has to refer to the number.
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