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10.6.3 Mouse keeps freezing and keyboard problems

60717 Views 213 Replies Latest reply: Aug 4, 2010 10:21 AM by Photoshop Prof RSS
  • xcfmx Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 31, 2010 2:37 PM (in response to Doerks)
    Just got this one as well.

    kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest returned error 0xe00002ed (interface 0, reportID 0x0)

    kernel[0]: AppleUSBMultitouchDebug: _deviceGetReport returned an error in configurePower

    Message was edited by: xcfmx
    Mac OS X (10.6.3)
  • Mark Augustine Level 1 Level 1 (5 points)
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    Mar 31, 2010 2:54 PM (in response to xcfmx)
    Add me to the list. Had been running 10.6.2 fine on a 20" imac. Using off brand adesso keyboard and dynex mouse. Both attached through a USB hub. My keyboard goes dead and the mouse buttons go dead. I can however still move the mouse cursor around. I can also toggle the keyboard caps lock on and off. Only way to reboot is holding power down.

    Are we who are experiencing these issues using off brand keyboards/mice? Anyone getting this with "genuine" apple products?

    I've since restored my 10.6.2 via time machine which does work great for that sort of thing.
    iMac 20", Mac OS X (10.5.5)
  • xcfmx Level 1 Level 1 (0 points)
    I'm using a macbook pro with no usb devices attached. not just you third party accessory users.
    Mac OS X (10.6.3)
  • stevereinvented Calculating status...
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    Mar 31, 2010 3:11 PM (in response to gtufaro)
    Same issue of freezing trackpad and keyboard. Error messages in kernel.log like this appear when it happens:

    kernel[0]: AppleUSBMultitouchDriver::validateChecksum - 18-byte packet checksum is incorrect (expected 0x26d, checksum bytes were 0x11e3)
    kernel[0]: AppleUSBMultitouchDriver::validateChecksum - 18-byte packet checksum is incorrect (expected 0x252, checksum bytes were 0x106d)
    MacBook Pro 15" (MacBookPro4,1), Mac OS X (10.6.3)
  • mysqlscott Calculating status...
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    Mar 31, 2010 3:11 PM (in response to xcfmx)
    Not sure if this will help anyone. My issue was using a bluetooth mouse when after the 10.6.3 update I got bluetooth not available.

    I ended up getting it to work after downloading the MacOSXUpdCombo10.6.3.dmg and running the install again. After a reboot everything is now working again.
    Macbook Pro, Mac OS X (10.6.3)
  • digger1914 Calculating status...
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    Mar 31, 2010 4:41 PM (in response to gtufaro)
    There appears to be a recurring theme of update issues with Apple lately. On my MBP I am having the same problem with the mouse & keyboard locking up after upgrading to 10.6.3.

    At least I am not alone
    Macbook Pro Core 2 duo, 2.6GHz, 15", Mac OS X (10.6.3)
  • Richard Bird Calculating status...
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    Mar 31, 2010 4:53 PM (in response to digger1914)
    Freezing problems started yesterday after 10.6.3 upgrade.

    Everything is fine for a certain amount of time... Could be half hour, could be 2 hours. Then...

    First, Finder freezes. Cannot switch between apps, windows, et cetera. Mouse still functions.

    Second, within next 60 seconds or so... mouse freezes and entire UI is completely frozen. Only way out is hard shutdown.

    Just did 10.6.3 Combo Update to see if that will help. Fingers crossed.
    MacBook, Mac OS X (10.6.3)
  • jmschaeffer Calculating status...
    I just got done with the combo update and I still have the same symptoms of an erratic keyboard and frozen trackpad. Yuck....
    Macbook Pro (Late 2008), Mac OS X (10.6.3)
  • MatthiasSt Calculating status...
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    Mar 31, 2010 5:12 PM (in response to gtufaro)
    I am seeing a similar problem on my Mac mini Core Solo and my MacBook 2.0 Core Duo.

    I use a 3rd party optical mouse on the MB and an older USB 1.1 hub (Texas Instruments) with a HP printer and another quite new 3rd party optical mouse connected on the Mac mini. Both mouse devices just stop working after a while and can only be brought back to life by replugging. I suspect the old hub, but the printer works fine, only the mouse devices seem to be affected.

    I do not see this problem on my Core2Duo machine. Same mouse stays functional all day. 32bit related problem?
  • jmschaeffer Level 1 Level 1 (0 points)
    Found this article on MacFixit as a possible solution:
    http://reviews.cnet.com/8301-13727_7-10471886-263.html?part=rss&tag=feed&subj=Ma cFixIt

    It didn't work for me though. Maybe it will for you.
    Macbook Pro (Late 2008), Mac OS X (10.6.3)
  • PJMeyer Calculating status...
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    Mar 31, 2010 7:35 PM (in response to gtufaro)
    So I had the "jumpy mouse" problem since upgrading to 10.6.3. I traced the problem to my Wacom tablet. Once it was unplugged, the problem went away entirely. I updated the Wacom driver, but that didn't help. Had to unplug it. At this point, everything (except the Wacom tablet!) is working very well. Go figure.
    MacPro 2x3.2 GHz Quad-Core Intel Xeon, Mac OS X (10.6.3)
  • xcfmx Level 1 Level 1 (0 points)
    Didn't work for me either. I'm having problems with the built-in trackpad and keyboard on my Macbook Pro.. Not an external device.. Seems Apple should get that right.
    Mac OS X (10.6.3)
  • jdstil Calculating status...
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    Mar 31, 2010 10:45 PM (in response to gtufaro)
    I don´t have that exact problem on iMac.

    My wife´s one was updated tuesday and immediately after she compalined about her Bluetooth Logitech mouse. It appeared it had to be ´discovered´ again, that solved the problem. However, she now complains that mouse not being able to wake up the system from sleep as it did before, a minor annoyance, but still...

    My iMac was updated yesterday and sure enough - it´s a carbon copy including the mouse - it behaved exactly the same. Definitely a bug introduced with the update. There is something in the fixes list about sleep and wake up from Bonjour. Wonder whether that´s related.
    iMac 2,66GHz 4GB - 500GB HD - 3TB FW800 / iPod nano 8GB, Mac OS X (10.6.3), WinXP SP3 on Pentium 2,4 Ghz 512MB - Vista on VAIO CS21S/R 2core 2.0 Ghz 4Gb
  • bahnfisch Calculating status...
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    Apr 1, 2010 12:25 AM (in response to gtufaro)
    Same issue of freezing trackpad after 10.6.3 upgrade on my MBP early 2008. Freezes randomly every 5 Minutes. No Problems with 10.6.2.
    Mac OS X (10.6.3)
  • hannes.p Calculating status...
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    Apr 1, 2010 1:37 AM (in response to gtufaro)
    Same problem here on a MBP bought in June 2008. Hanging touchpad, disappearing mouse pointer and keyboard problems for some seconds while I am working. This is very annoying! It just happened while posting here.

    This is by far the worst bug I have experienced with Apple in the last years!
    Mac Mini Intel, Mac OS X (10.5.1)
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