Can't sync iPhone with iTunes 9.1 after update (Windows 7)

Question

Level 1

11 points

Can't sync iPhone with iTunes 9.1 after update (Windows 7)

Hi,
after the succesfull update to iTunes 9.1 synching contacts, dates (Outlook 2007) and bookmarks (Safari 4.0.5) does not work anymore. I haven't had any sync problems before the update. All other app, music and videos gets synched well.
iTunes gives two error messages (translated from german, maybe it's an localzation problem?):

1) iTunes couldn't sync information with iphone since Synchronisation is not activated. Do you want to activate Synchronisation?
If you don't activate Synchronisation, itunes can't sync contacts, dates, bookmarks and email accounts to your iphone.
When i try to activate the following error message pops up:
iTunes couldn't access the provider data from sync services. Try again.

Comletely deinstalling and reinstalling of iTunes and ipod services didn't solve the problem.
Has anybody a similar problem or a tip for me? Should I go back to iTunes 9.0.3?
Thanks for any help.

PC, Windows 7, 32 bit

Posted on Mar 30, 2010 4:27 PM

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Answer 1

Mar 30, 2010 5:00 PM in response to olafoio

I have this on OS 10.6.3 and I am no longer able to sync my iPhone. This was working until I installed both of these updates. iPhoto pulls up and syncs the photo but nothing in iTunes. It is like i never plugged it in.

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Answer 2

Havrek

Level 1

20 points

Mar 30, 2010 5:23 PM in response to olafoio

I have the exact same problem. Everything has been working fine for 2 years and I've done every update. This update broke something. I have the exact same sync problems. I'm using Windows 7 64bit and MS Office 2007

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Answer 3

Mar 30, 2010 5:45 PM in response to Brian0001

And no my iPhone is not jail-broken

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Answer 4

Mar 30, 2010 6:46 PM in response to Brian0001

Same here 10.6.3 and 9.1 = no iPhone

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Answer 5

Mar 30, 2010 7:40 PM in response to olafoio

I have 10.6.3 running and neither my iPod touch or iPhones will sync. They will not even show up under my devices. My AppleTV's are syncing just fine. Something is messed up with this update. Anyone have any luck with any fixes?

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Answer 6

Mar 30, 2010 8:28 PM in response to davidjnorris

A simple reboot fixed the problem for me.

Figures that I used to curse iTunes updates for requiring a reboot. Finally they listen and it turns out it actually does require one.

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Answer 7

Mar 30, 2010 8:33 PM in response to Paul Horbal

Same here. Couldn't sync my iPhone after updating to 10.6.3 and iTunes 9.1. A simple Mac reboot solved it.

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Answer 8

Mar 30, 2010 9:06 PM in response to davidjnorris

Rebooting the computer fixed the problem for me too.

Message was edited by: Pottery In Motion

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Answer 9

Mar 30, 2010 10:03 PM in response to Pottery In Motion

Genuine unlocked iPhone, not jailbraken in any way, Windows 7, after last update 9.1, I can sync everything but not contacts, notes and mail? Outlook 2007 is mail client. I already reboot comp and iPhone, but not solved the problem.

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Answer 10

Mar 31, 2010 12:00 AM in response to olafoio

I found a fix for Windows Vista/7 iPhone sync all you have to do is go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and select usbaapl.inf driver. Apples site is http://support.apple.com/kb/TS1538 if you want a detailed walkthrough.

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Answer 11

olafoio Author

Level 1

11 points

Mar 31, 2010 12:39 AM in response to olafoio

Hi all,
I've found the solution in another thread: http://discussions.apple.com/message.jspa?messageID=11296350#11296350
It's oviously a problem of iTunes 9.1, which does not seem to fin the syncserver. exe or some of its dependent files.
User icefoxxxx showed me how to solve the problem. Anyway, Apple has to fix this, many people will have the problem:

Posts: 4
Registered: Mar 30, 2010
New! Re: Unable to load provider data from Sync Services
Posted: Mar 30, 2010 9:47 PM in response to: icefoxxxx
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you won't believe how I fixed it... my syncserver.exe can't run because some dll is missing, but I notice the dll is in another folder "Apple Application Support". So I copied all files in
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
over to
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
and it solves everything!

Obviously there is something wrong in registering the former folder by the new itunes installation program. Hope next version fixes it.

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Answer 12

Jason L

Community Specialist

Mar 31, 2010 4:44 PM in response to olafoio

Hi,

Moving the files mentioned in the other thread may not resolve the issue.

If you install the MobileMe control Panel for Windows, as suggested here: http://discussions.apple.com/thread.jspa?messageID=11300413#11300413 , you should be able to find the conflicting file.

You can move that file to the desktop and test syncing again. You can then do a web search for the application that the file associated with and update, reconfigure, or uninstall/delete it.

-Jason

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Answer 13

LiqMat

Level 1

0 points

Mar 31, 2010 4:00 PM in response to olafoio

Running Vista 32bit. Updated to iTunes 9.1 tonight and now every time I plug in the iPhone 3GS iTunes crashes with a "SyncServer has stopped responding". Awesome, I love updates!!!

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Answer 14

LiqMat

Level 1

0 points

Mar 31, 2010 4:02 PM in response to olafoio

Running Vista 32bit. Updated to iTunes 9.1 tonight and now every time I plug in the iPhone 3GS iTunes crashes with a "SyncServer has stopped responding". Awesome, I love updates!!!

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Answer 15

LiqMat

Level 1

0 points

Mar 31, 2010 4:16 PM in response to olafoio

The solution of copying all files from one folder to another worked like a charm for me in Vista 32. My wife, who runs Vista 64, never had the issue when she updated to 9.1. Oh well, at least it works now.

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