8 Replies Latest reply: Apr 20, 2010 2:52 AM by Ingo2711
mblock2 Level 1 Level 1 (0 points)
I dropped my iPhone today (I know, clumsy) and it stayed frozen on the home screen for awhile. Then it asked me to plug it into iTunes to restore it. I plugged it in, and iTunes says that my iPhone is locked with a passcode and that I must enter it in before it can be used. Unfortunately, there is no option on my phone to enter in the passcode. The only thing I can do is make an emergency call. Please help! Is my phone just messed up or is there a way I can enter the passcode that I'm not seeing?
  • 1. Re: Restoring iPhone help!
    twig978 Level 1 Level 1 (25 points)
    Put it in DFU mode (Google DFU mode) and restore it. While your iPhone is in DFU mode it will appear dead bit it's not.
  • 2. Re: Restoring iPhone help!
    Ingo2711 Level 6 Level 6 (17,095 points)
    Connecting in recovery mode will also help: See these articles: http://support.apple.com/kb/HT1808 and http://support.apple.com/kb/HT1212
  • 3. Re: Restoring iPhone help!
    CCCK Level 1 Level 1 (0 points)
    I am having similar problem. I dropped my phone and the phone instruct me to restore. When I plug in to my Mac, there is an error message “The iPhone “*” cannot be used with iTunes because the it is lock with passcode. You must enter a passcode before it can be use with iTunes". My iphone screen is blank and there is nothing I can do.

    There is no way I can do a hard reset.

    Any help is appreciated.
  • 4. Re: Restoring iPhone help!
    Ingo2711 Level 6 Level 6 (17,095 points)
    There is no way I can do a hard reset.

    Does this mean your home button is not working anymore? If no, connect in recovery mode, see article mentioned above. If the button is not working and you can't enter recovery mode, your phone need to be serviced.
  • 5. Re: Restoring iPhone help!
    CCCK Level 1 Level 1 (0 points)
    The buttons are working.

    Update: I went to bed and try again this morning. The iTunes now can detect my iphone is in recovery mode. I did the DFU (30secs both buttons + 30secs home button) and now a new story. iTunes ask for upgrade to latest software - I did and downloaded and run. During the software installation to the iphone, it stops and it says Ërror 23. I check on this error - which could be hardware error. My summary is iPhone can't sustain a meter's drop. I will probably revert to a Nokia which is better in sustaining impact.

    If there is any help in recovering data - that will be great.
  • 6. Re: Restoring iPhone help!
    Kerry Quinlan-Potter Level 1 Level 1 (5 points)
    I have an original iphone and today it to me to plug into itunes and restore. It would not work at all,so I left my office and came home to connect to itunes. It would not restore. I tried a number of times, as well as the troubleshooting recommended. The last thing i did, as per the troubleshooting, was delete itunes and all support applications, and then reinstall.
    Now itunes does not recognize my phone, I'ne no disk to put in and I've lost all my music purchases of the past 2.5 years. The phone will not work.
  • 7. Re: Restoring iPhone help!
    Kerry Quinlan-Potter Level 1 Level 1 (5 points)
    The error message is 1012.
  • 8. Re: Restoring iPhone help!
    Ingo2711 Level 6 Level 6 (17,095 points)
    Error 23, 28, 29, 1011, 1012, 1611: These errors may indicate a hardware issue with your device. Follow the steps in this article and also attempt to restore while connected to a known-good computer and network to isolate this issue to the device. If the IMEI or MAC address is missing or is a default value, this can also confirm a hardware issue.

    copied from: http://support.apple.com/kb/TS1275