iTunes 9.1 fails to install with Bonjour service on Windows 7 x64 Ultimate

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Level 1

13 points

iTunes 9.1 fails to install with Bonjour service on Windows 7 x64 Ultimate

I've updated my iTunes + Quicktimes version on my Windows 7 Ultimate x64 system several times in the past without issues via the Help, Check for Updates, Install option.

Now with iTunes 9.1, I keep getting a "Bonjour Failed to Start" error. The funny thing is I can stop, start, etc.. the Bonjour service before I try the installation. After the installation it won't work anymore. It keeps erroring out.

I even tried uninstalling iTunes, Quicktime, Bonjour, etc.. and starting from scratch, but I keep getting the same error. I also tried the Manual install option from Tools, Download and still the same error.

It appears there is something wrong with iTunes 9.1, since I have iTunes 9.0.3 installed just fine without any issues.

Any thoughts?

Here's the error from Event Viewer on my PC:

SYSTEM LOG:
Log Name: System
Source: Service Control Manager
Date: 3/30/2010 9:17:49 PM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XPS_M1530
Description:
The Bonjour Service service terminated with service-specific error The system detected an invalid pointer address in attempting to use a pointer argument in a call..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7024</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-03-31T02:17:49.965226200Z" />
<EventRecordID>27284</EventRecordID>
<Correlation />
<Execution ProcessID="520" ThreadID="4668" />
<Channel>System</Channel>
<Computer>XPS_M1530</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Bonjour Service</Data>
<Data Name="param2">%%10014</Data>
</EventData>
</Event>

DELL XPS M1530, Windows 7, x64

Posted on Mar 30, 2010 7:28 PM

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Answer 1

b noir

Level 9

72,324 points

Mar 30, 2010 8:00 PM in response to BareMetal

There's a new version of BonJour in the iTunes 9.1.0.79 installer bundle. So presumably that's why the issue has started for you now.

Does iTunes launch at all for you at the moment? If so, in iTunes, go "Help > Run Diagnostics", *uncheck all four boxes,* and click "Next". What shows up at the top of the screen for you there? For example, on my Lenovo, I see:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
LENOVO 889703U
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.0.34 (214.3)

(Checking to see here if the new BonJour version is failing to install for you.)

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Answer 2

BareMetal Author

Level 1

13 points

Mar 30, 2010 8:23 PM in response to b noir

Yeah I can run iTunes 9.0.3 just fine. Here's what the diagnostics said:

Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
Dell Inc. XPS M1530
iTunes 9.0.3.15
QuickTime 7.6.6
FairPlay 1.6.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 1D9DF5B890B1BC0C

Current user is an administrator.
The current local date and time is 2010-03-30 22:21:54.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 8600M GT

** External Plug-ins Information **

No external plug-ins installed.

Genius ID: 0f5fa75ff80d2c3f30f877670fb1ab2c

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

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Answer 3

b noir

Level 9

72,324 points

Mar 30, 2010 8:59 PM in response to BareMetal

Hmmmm. So FairPlay, BonJour and iTunes didn't update, but QuickTime, AAS and AMDS did.

This has me wondering about security software interference. If that's afoot, we may be able to get past it by a "download, restart, disable, install" strategy.

First download and save a fresh copy of the iTunes64setup.exe (installer) file from Apple. (Don't run the install on line and don't start the install just yet.)

http://support.apple.com/kb/DL925

Now restart the PC. After the restart, do not open any applications. Disconnect from your network and/or the internet. Now disable all your security software (firewall, antivirus, antispyware).

Just in case, this time we'll start the install by right-clicking the iTunes64Setup.exe and selecting "Run as administrator".

Reenable all security software prior to reconnecting to the internet and/or your network.

... Any better luck with the install this time around?

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Answer 4

Buvy

Level 1

0 points

Mar 30, 2010 10:30 PM in response to b noir

After about 6 attempts I was able to get iTunes 9.1 to finally install even with the bonjour service not being able to be started up.

It appears this new version of bonjour and Windows 7 Ultimate 64-bit do not jive.

Microsoft Windows 7 x64 Business Edition (Build 7600)
Apple Inc. MacBookPro4,1
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34

Message was edited by: Buvy

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Answer 5

Buvy

Level 1

0 points

Mar 30, 2010 10:34 PM in response to Buvy

And just like that I have now uninstalled Bonjour from my BootCamp partition.

Now my diagnostics reads....

Microsoft Windows 7 x64 Business Edition (Build 7600)
Apple Inc. MacBookPro4,1
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0

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Answer 6

Mar 31, 2010 7:43 AM in response to Buvy

same problem with Win7 x64 Home Premium

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Answer 7

BareMetal Author

Level 1

13 points

Mar 31, 2010 7:53 AM in response to vaevictis

I also tried rebooting my system with my WiFi adapter turned off (hardware button), Firewall Disabled and even ran MSCONFIG and told it to not load any of the normal startup programs.

Then I ran iTunes64setup.exe and still had it fail during the Bonjour service install part.

The error it always throws up is:

"Service 'Bonjour Service' (Bonjour Service) failed to start. Verify that you have sufficent privleges to start system services"

I also ran the EXE as "Administrator" even though my login has Admin rights.

I also disabled Microsoft Security Essentials and turned off my Windows Firewall.

Still no luck.

This appears to be a bug with Bonjour for Windows x64 versions.

I was able to install iTunes 9.1 just fine yesterday on my work Windows XP 32-bit laptop.

Let me know how we can report this to Apple so that they fix Bonjour for Windows 64-bit.

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Answer 8

mjdallas

Level 1

0 points

Mar 31, 2010 12:09 PM in response to BareMetal

I am having the same issue but on Windows 7 Pro 32. I am tring to get a fresh install and I keep getting the same error. I have disabled UAC, turned off the Firewall, Disabled anitvires and run as administrator. Then I downloaded just the Bonjure app by its self and tried to install it but I get the same error. Anyone got it to install yet?

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Answer 9

mg77

Level 1

4 points

Mar 31, 2010 1:20 PM in response to mjdallas

Same here on Windows 7 Pro 32

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Answer 10

SWNazian

Level 1

5 points

Mar 31, 2010 7:23 PM in response to BareMetal

I have the same issue with Windows 7, Professional 64 bit on one of my laptops, but not on one of my Desktops. Same OS (Win 7 Professional 64 Bit). In process of trying to install on a Desktop running Win 7 64 Ultimate -- just got the results and it installed just fine. Note, all have at least 4 gig of ram and all are running Norton Internet Security 2010. I've independently tried all of the suggestions mentioned here (Run as Admin, turn of Firewall and AV etc.). One difference between the three machines: the one I can not install on is the one that I use to sync my iPhone (tried with the iPhone attached and also with it disconnected). Hope this bit of information adds to the solution. Another difference, the laptop having the issue has an Intel Core i5 M430 processor.

Message was edited by: SWNazian

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Answer 11

alixx99

Level 1

0 points

Mar 31, 2010 9:29 PM in response to SWNazian

same problem here, tried over 2 hours now ...no success to install 9.1

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Answer 12

alixx99

Level 1

0 points

Mar 31, 2010 9:43 PM in response to alixx99

now it worked after i clicked at least 5 times retry im not sure how often but it has installed and got a message the bonjour services has been auto disabled but it has been fully installed.

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Answer 13

Twospot

Level 1

5 points

Apr 1, 2010 8:01 AM in response to alixx99

Same issue here with Windows 7 Ultimate 32bit. I get this in the system event log:

Log Name: System
Source: Service Control Manager
Date: 4/1/2010 10:57:57 AM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: NJMTLW7001.IMPRX.com
Description:
The Bonjour Service service terminated with service-specific error The system detected an invalid pointer address in attempting to use a pointer argument in a call..

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Answer 14

Apr 2, 2010 6:12 AM in response to BareMetal

I am having the same problem and spent hours on the phone with Apple tech support yesterday trying to fix the problem. They're stumped, as well. Several senior-level people tried their best but there is apparently a bug in the bonjour module of 9.1.

We created some log files which the tech sent to the engineering department.

We totally uninstalled 9.1 and I tried to reinstall 9.0 (which had been working perfectly), but it won't work because the library file had been updated. So, for now, I'm without iTunes and the ability to update my iPhone or iPod.

The tech made an appointment for me at the nearby Genius Bar for later this afternoon. I'll let you know if we make any progress there. But at least the engineering folks are aware of the problem now.

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Answer 15

Apr 2, 2010 9:53 AM in response to jmoody@moodymedia.us

I'm having the exact same issue, and my ipad is arriving tomorrow. I thought it might be VPN-related, as I have Hamachi installed, but I shut that down, and still get the same errors.

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