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System Freezes Randomly after 10.6.3 Update

182255 Views 674 Replies Latest reply: Jan 22, 2014 3:27 PM by simen RSS
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sherifhanna Calculating status...
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Mar 30, 2010 11:06 PM
Hi,

I have seen other people post various other problems they have experienced after 10.6.3. But I want to dedicate this thread specifically to Macs freezing randomly during operation after applying the 10.6.3 update.

It has happened twice in the past 24 hours. While using my iMac, the system becomes unresponsive and exhibits the following symptoms:

1. Though the mouse pointer moves, I cannot click on icons, links, select text or interact with anything using the mouse.
2. The system is also unresponsive to key presses on the keyboard, whether they be individual key presses or pre-defined keyboard shortcuts.
3. The only way to make the system respond is by holding down the power button until the iMac shuts down.

I cannot tell if the problem is related to the specific activity I was performing on the Mac - the freezing may seem random to me but it could be caused by the same event (maybe Flash, Javascript, or some background program)

If you are having the same issue, please post here by copying and pasting the text below and entering your answers:

1. Problem started happening after 10.6.3 update? Yes/No
2. Did you get any errors during 10.6.3 update process? Yes/No
3. Mouse cursor moves? Yes/No
4. Mouse clicking does nothing? Yes/No
5. Keyboard key presses do nothing? Yes/No
6. Only way to re-animate system is by holding down power button? Yes/No
7. Mouse/Keyboard Model?

I'll fill in mine to start:
1. Problem started happening after 10.6.3 update? Yes
2. Did you get any errors during 10.6.3 update process? No
3. Mouse cursor moves? Yes
4. Can you click anything with the mouse? No
5. Does the system respond to keyboard key presses? No
6. Only way to re-animate system is by holding down power button? Yes
7. Mouse/Keyboard Model? Magic Mouse/Apple Aluminum KB w/number pad
iMac 24" (Late 2008), Mac OS X (10.6.3)
  • baltwo Level 9 Level 9 (59,145 points)
    Currently Being Moderated
    Mar 30, 2010 11:35 PM (in response to sherifhanna)
    It would help others if you laid out the steps you took to prepare for the update. I state that, since I haven't experienced your issues with a similar machine the past four months while testing this update.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.6.3), (G4 w/10.5.8/10.4.11/9.2.2)
  • ericsantos.net Calculating status...
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    Mar 31, 2010 1:29 AM (in response to sherifhanna)
    I have had the same problem after update to 10.6.3.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No (when my machine freeze randomly... my mouse can moves per 5 seconds... and freeze too)
    4. Can you click anything with the mouse? No
    5. Does the system respond to keyboard key presses? No
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Magic Mouse + MacBook Pro's Keyboard
    Mac OS X 3.06GHz 4GB DDR3 250GB SSD 15'', Mac OS X (10.6.3)
  • LuisSala Calculating status...
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    Mar 31, 2010 8:44 AM (in response to ericsantos.net)
    I have the same problem noted above on my late 2006 MBP with the exact same symptoms noted by Eric Santos:

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No, mouse can move for a few seconds then freezes.
    4. Can you click anything with the mouse? No
    5. Does the system respond to keyboard key presses? Caps-lock can be toggled.
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? On-board keyboard and trackpad
    Late 2006, Mac OS X (10.6.3)
  • baltwo Level 9 Level 9 (59,145 points)
    Currently Being Moderated
    Mar 31, 2010 11:46 AM (in response to sherifhanna)
    Then, I recommend that you revert back to 10.6.2, run Disk Utility from the install disc, and then run the Apple Hardware Test program, extended tests. If everything passes, reinstall the 10.6.2 COMBO update, ensure it works without issues, and retry the 10.6.3 update. Personally, I make bootable clones and use those to restore when updates get wonky.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.6.3), (G4 w/10.5.8/10.4.11/9.2.2)
  • CBus Cliff Calculating status...
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    Mar 31, 2010 12:24 PM (in response to sherifhanna)
    I have had basically the same symptoms as you.

    1.Yes
    2. No
    3. yes
    4. mouse clicking does nothing
    5. no response to key presses
    6. need to hold power to restart - yes

    This is on a Mac Pro 2.66 GHz, 2 processor system. I have also not noticed a consistent pattern, though there may be a correlation with running Filemaker Pro 10
    Mac Pro, Mac OS X (10.6.3)
  • mmm-five Calculating status...
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    Mar 31, 2010 1:49 PM (in response to sherifhanna)
    1. Yes
    2. No
    3. Yes
    4. Yes
    5. Yes
    6. Yes

    Update process was as per usual:
    1) restart into single user mode
    2) fsck -fy then exit
    3) repair permissions using Disk Utility
    4) restart
    5) clone start-up disk
    6) restart
    7) install COMBO update.

    However on each update from 10.6 I've had problems a few hours into using the new upgrade. The 10.6.2 upgrade required me to restore from a back-up clone, but the 10.6.3 one seems to be having it's own problems.

    It can be anywhere from 5 minutes to 5 hours between failures, and it usually starts with the network being dropped, followed by an inability to open the network preference pane, followed by the freezing of just about everything that's currenty running. Can't even open spotlight to run activity monitor.
    Dual 2.8ghz Quad Core Mac Pro (10GB, 6TB, 30"), Mac OS X (10.6.2)
  • Jason Allen2 Calculating status...
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    Mar 31, 2010 2:14 PM (in response to sherifhanna)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? no
    3. Mouse cursor moves? Yes
    4. Mouse clicking does nothing? Yes
    5. Keyboard key presses do nothing? Yes
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model bt keyboard and magic mouse (that comes with new imacs)

    I restored my system to the day prior to the updates via time machine.
    imac intel 17 quad 27" 2TB, Mac OS X (10.6.2)
  • Plener Calculating status...
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    Mar 31, 2010 2:51 PM (in response to sherifhanna)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Mouse clicking does nothing? No
    5. Keyboard key presses do nothing? No
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Logitech MX/Apple Aluminum KB w/number pad
    iMac & MacBook Pro, iPhone, Mac OS X (10.6.3)
  • rickyfc Calculating status...
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    Mar 31, 2010 3:23 PM (in response to sherifhanna)
    Nearly the same exact issues immediately following the reboot after the 10.6.3 update. System is a 2-week old brand new MBA with absolutely NOTHING installed other than what Apple preinstalled.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Can you click anything with the mouse? Yes, the mouse worked normally
    5. Does the system respond to keyboard key presses? No, including a dead trackpad
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Logitech Anywhere (no Logitech software installed) / MBA keyboard

    Rebuilt to 10.6 and it's staying this way.
    Windows Vista
  • bumpskier176 Calculating status...
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    Apr 1, 2010 1:16 AM (in response to sherifhanna)
    I have the same problem noted above on my IMac with the exact same symptoms.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Can you click anything with the mouse? No
    5. Does the system respond to keyboard key presses? No
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Aluminum Keyboard/Magic Mouse
    IMac 2GHz Intel Core 2 Duo, Mac OS X (10.6.3)
  • kikentai Calculating status...
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    Apr 1, 2010 8:19 AM (in response to sherifhanna)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No
    4. Mouse clicking does nothing? No it does not
    5. Keyboard key presses do nothing? No they do not
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? MBP keyboard/trackpad & MagicMouse
    MBP 15'' 2.66GHz (Mid 2009), Mac OS X (10.6.3), Nvidia 9400M and 9600GT
  • Thrasher91604 Calculating status...
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    Apr 1, 2010 12:41 PM (in response to sherifhanna)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Mouse clicking does nothing? Yes
    5. Keyboard key presses do nothing? Yes
    6. Only way to re-animate system is by holding down power button? No, wait a minute or 2, and the mouse clicks start working
    7. Mouse/Keyboard Model? logitech anywhere mx, mac book pro
    Mac Book Pro, Mac OS X (10.6.3)
  • Brent Carroll Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 1, 2010 4:24 PM (in response to sherifhanna)
    Yep, me too.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No
    4. Mouse clicking does nothing? Yes, mouse clicking does nothing (poor question)
    5. Keyboard key presses do nothing? Yes, again, poor question. Keyboard does nothing
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? 2008 MPB.

    I haven't seen this yet on the Mac Mini but the most we do is watch Hulu on the big screen.
    MBP, Mac Mini, TC, 4*AE, ATV, and a kewl iPhone 3G, Mac OS X (10.6.3)
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