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sherifhanna Level 1 Level 1 (0 points)
Hi,

I have seen other people post various other problems they have experienced after 10.6.3. But I want to dedicate this thread specifically to Macs freezing randomly during operation after applying the 10.6.3 update.

It has happened twice in the past 24 hours. While using my iMac, the system becomes unresponsive and exhibits the following symptoms:

1. Though the mouse pointer moves, I cannot click on icons, links, select text or interact with anything using the mouse.
2. The system is also unresponsive to key presses on the keyboard, whether they be individual key presses or pre-defined keyboard shortcuts.
3. The only way to make the system respond is by holding down the power button until the iMac shuts down.

I cannot tell if the problem is related to the specific activity I was performing on the Mac - the freezing may seem random to me but it could be caused by the same event (maybe Flash, Javascript, or some background program)

If you are having the same issue, please post here by copying and pasting the text below and entering your answers:

1. Problem started happening after 10.6.3 update? Yes/No
2. Did you get any errors during 10.6.3 update process? Yes/No
3. Mouse cursor moves? Yes/No
4. Mouse clicking does nothing? Yes/No
5. Keyboard key presses do nothing? Yes/No
6. Only way to re-animate system is by holding down power button? Yes/No
7. Mouse/Keyboard Model?

I'll fill in mine to start:
1. Problem started happening after 10.6.3 update? Yes
2. Did you get any errors during 10.6.3 update process? No
3. Mouse cursor moves? Yes
4. Can you click anything with the mouse? No
5. Does the system respond to keyboard key presses? No
6. Only way to re-animate system is by holding down power button? Yes
7. Mouse/Keyboard Model? Magic Mouse/Apple Aluminum KB w/number pad

iMac 24" (Late 2008), Mac OS X (10.6.3)
  • baltwo Level 9 Level 9 (61,900 points)
    It would help others if you laid out the steps you took to prepare for the update. I state that, since I haven't experienced your issues with a similar machine the past four months while testing this update.
  • ericsantos.net Level 1 Level 1 (0 points)
    I have had the same problem after update to 10.6.3.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No (when my machine freeze randomly... my mouse can moves per 5 seconds... and freeze too)
    4. Can you click anything with the mouse? No
    5. Does the system respond to keyboard key presses? No
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Magic Mouse + MacBook Pro's Keyboard
  • LuisSala Level 1 Level 1 (0 points)
    I have the same problem noted above on my late 2006 MBP with the exact same symptoms noted by Eric Santos:

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No, mouse can move for a few seconds then freezes.
    4. Can you click anything with the mouse? No
    5. Does the system respond to keyboard key presses? Caps-lock can be toggled.
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? On-board keyboard and trackpad
  • sherifhanna Level 1 Level 1 (0 points)
    No particular preparation steps. I have Time Machine running automatic backups. When Software Update stated that 10.6.3 was ready to install, I simply clicked the Install button.
  • baltwo Level 9 Level 9 (61,900 points)
    Then, I recommend that you revert back to 10.6.2, run Disk Utility from the install disc, and then run the Apple Hardware Test program, extended tests. If everything passes, reinstall the 10.6.2 COMBO update, ensure it works without issues, and retry the 10.6.3 update. Personally, I make bootable clones and use those to restore when updates get wonky.
  • CBus Cliff Level 1 Level 1 (0 points)
    I have had basically the same symptoms as you.

    1.Yes
    2. No
    3. yes
    4. mouse clicking does nothing
    5. no response to key presses
    6. need to hold power to restart - yes

    This is on a Mac Pro 2.66 GHz, 2 processor system. I have also not noticed a consistent pattern, though there may be a correlation with running Filemaker Pro 10
  • mmm-five Level 2 Level 2 (215 points)
    1. Yes
    2. No
    3. Yes
    4. Yes
    5. Yes
    6. Yes

    Update process was as per usual:
    1) restart into single user mode
    2) fsck -fy then exit
    3) repair permissions using Disk Utility
    4) restart
    5) clone start-up disk
    6) restart
    7) install COMBO update.

    However on each update from 10.6 I've had problems a few hours into using the new upgrade. The 10.6.2 upgrade required me to restore from a back-up clone, but the 10.6.3 one seems to be having it's own problems.

    It can be anywhere from 5 minutes to 5 hours between failures, and it usually starts with the network being dropped, followed by an inability to open the network preference pane, followed by the freezing of just about everything that's currenty running. Can't even open spotlight to run activity monitor.
  • Jason Allen2 Level 1 Level 1 (5 points)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? no
    3. Mouse cursor moves? Yes
    4. Mouse clicking does nothing? Yes
    5. Keyboard key presses do nothing? Yes
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model bt keyboard and magic mouse (that comes with new imacs)

    I restored my system to the day prior to the updates via time machine.
  • Plener Level 1 Level 1 (0 points)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Mouse clicking does nothing? No
    5. Keyboard key presses do nothing? No
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Logitech MX/Apple Aluminum KB w/number pad
  • rickyfc Level 1 Level 1 (10 points)
    Nearly the same exact issues immediately following the reboot after the 10.6.3 update. System is a 2-week old brand new MBA with absolutely NOTHING installed other than what Apple preinstalled.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Can you click anything with the mouse? Yes, the mouse worked normally
    5. Does the system respond to keyboard key presses? No, including a dead trackpad
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Logitech Anywhere (no Logitech software installed) / MBA keyboard

    Rebuilt to 10.6 and it's staying this way.
  • bumpskier176 Level 1 Level 1 (0 points)
    I have the same problem noted above on my IMac with the exact same symptoms.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Can you click anything with the mouse? No
    5. Does the system respond to keyboard key presses? No
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? Aluminum Keyboard/Magic Mouse
  • kikentai Level 1 Level 1 (0 points)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No
    4. Mouse clicking does nothing? No it does not
    5. Keyboard key presses do nothing? No they do not
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? MBP keyboard/trackpad & MagicMouse
  • Thrasher91604 Level 1 Level 1 (0 points)
    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? Yes
    4. Mouse clicking does nothing? Yes
    5. Keyboard key presses do nothing? Yes
    6. Only way to re-animate system is by holding down power button? No, wait a minute or 2, and the mouse clicks start working
    7. Mouse/Keyboard Model? logitech anywhere mx, mac book pro
  • Brent Carroll Level 1 Level 1 (10 points)
    Yep, me too.

    1. Problem started happening after 10.6.3 update? Yes
    2. Did you get any errors during 10.6.3 update process? No
    3. Mouse cursor moves? No
    4. Mouse clicking does nothing? Yes, mouse clicking does nothing (poor question)
    5. Keyboard key presses do nothing? Yes, again, poor question. Keyboard does nothing
    6. Only way to re-animate system is by holding down power button? Yes
    7. Mouse/Keyboard Model? 2008 MPB.

    I haven't seen this yet on the Mac Mini but the most we do is watch Hulu on the big screen.
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