My phone will only show the apple icon and shut off.

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Level 1

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My phone will only show the apple icon and shut off.

My phone will only turn on for like 30 seconds, and then shuts off, and it won't sync to iTunes. When I took it to an AT&T store, they told me it just needed updated, but iTunes is not finding my phone when I plug it up. Does anyone know how to fix this problem?

Posted on Mar 30, 2010 11:31 PM

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Answer 1

Mar 31, 2010 1:47 AM in response to natosha

Hi and Welcome to Apple Discussions...

Frozen iPhone and common issues

Carolyn 🙂

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Answer 2

Showy

Level 1

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Mar 31, 2010 2:53 AM in response to natosha

Mine is doing the same thing - started two days ago. Yesterday it came back by itself literally whilst sitting on the table, but slow, finally returning to normal speed after about 3 hours, then locked and reverted to the apple symbol, where it's been for 24 hrs. Have tried all the things on the previous post's link. At a loss!!!!!

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Answer 3

Meeas

Level 1

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Mar 31, 2010 10:22 AM in response to Showy

Natosha and Showy, since neither of you can get iTunes to recognize your plugged in iPhone, follow the instructions on the following page:

http://support.apple.com/kb/HT1808

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Answer 4

Showy

Level 1

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Mar 31, 2010 12:56 PM in response to natosha

I've followed the above link and tried to restore via I Tunes, twice now. Both times the status bar under the Apple symbol pops up, everything seems to work fine, but at the end all I'm still getting is just the Apple symbol. (with a thinking or loading symbol at the bottom of the logo.)

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Answer 5

paulcb

Level 6

19,239 points

Mar 31, 2010 1:20 PM in response to natosha

Try Recovery or DFU mode... http://www.timog.com/forum/showthread.php?t=130265

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