How do I solve Photo upload image corruption ?

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Level 1

8 points

How do I solve Photo upload image corruption ?

Hi. I have a major problem trying to create a Photobook which is driving me nuts !. I have tried Snapfish, Photobox and Apple to create a book from a selection of good quality jepgs stored in my iPhoto Library but the images somehow always get corrupted during the upload. I'm using iPhoto 7.1.5. and have at least 2GB of RAM. I'd would be eternally grateful if someone could help me out.

iBook, Mac OS X (10.4.11)

Posted on Mar 31, 2010 8:51 AM

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Answer 1

Yer_Man

Level 10

165,972 points

Mar 31, 2010 8:57 AM in response to mrpanks

What form does this corruption take? And as it happens when you upload, what kind of Internet connection do you have?

Regards

TD

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Answer 2

Old Toad

Level 10

215,706 points

Mar 31, 2010 9:54 AM in response to mrpanks

Welcome to the Apple Discussions. Also what format are the book submissions in? What's the color mode and profile of the images used in the book? When you save the book as a PDF file from iPhoto are the photos OK? And as Terence asked, what's wrong with the images?

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Answer 3

mrpanks Author

Level 1

8 points

Apr 1, 2010 8:43 AM in response to Yer_Man

Using Snapfish as an example : having selected the photos I use the Snapfish plugin to upload images from iPhoto. The upload takes place - slowly - motoring through the individual jpegs and finishes. When I review the images, they are all corrupted - each one made up of blocks of the original but of varying colour/definition. I have a standard wirless AirPort connection through my router.

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Answer 4

Yer_Man

Level 10

165,972 points

Apr 1, 2010 8:53 AM in response to mrpanks

As a test, try export the pics from iPhoto (File -> Export) and make sure they are good. If they are then upload them to Snapfish. See if they are still good.

If they export from iPhoto okay, that's iPhoto off the hook. The they appear in Snapfish okay, then that's Snapfish off the hook, and I would then suspect the Snapfish plug-in.

I have a standard wirless AirPort connection through my router.

That describes the connection from your Mac to your router, but tells us nothing about your Internet connection. Dial Up? Broadband? Cable? What speed?

Regards

TD

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Answer 5

mrpanks Author

Level 1

8 points

Apr 1, 2010 8:58 AM in response to Old Toad

Hi. This is getting a bit techical for me but I'll do my best. The images are good quality jpegs. Colour mode and profile ?? Cld you kindly unpack this for me ? I haven't saved as a PDF - how do I do that ? And as for corruption, when I can review the finished upload as in Snapfis, each image made up of blocks of the original but of varying colour/definition. When using Apple's PhotoBook the file goes off and is happily received, followed shortly afterwards by an e-mail from Apple cancelling the order because of irregularities.

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Answer 6

mrpanks Author

Level 1

8 points

Apr 1, 2010 9:15 AM in response to Yer_Man

Thanks for getting back. My experience with Snapfish is that having done as you suggest,i.e. using File-Export, all is well. They export fine.When they appear in Snapfish they're corrupt. With PhotoBox, the upload seemed to go well and I did not get any error messages. The album eventually arrived. Totally corrupt - not one correct image. With Apple's PhotoBook, having uploaded file it's acknowledged and then as I've previously mentioned I get the dreaded e-mail cancelling the order. My internet connection is Broadband - current download speed 1.1 mb, upload 0.3 mb.

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Answer 7

Old Toad

Level 10

215,706 points

Apr 1, 2010 12:09 PM in response to mrpanks

If you open one of the photos with Preview and type Command(⌘)+i you will get a window with the color mode and profile listed. The desired mode is RGB and profile sRGB or Camera RGB.

What do the photos look like in the pdf file that you get if you start to print the book yourself but use the PDF button and select the Save as PDF option?

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Answer 8

daccord

Level 1

0 points

Apr 3, 2010 3:57 AM in response to Old Toad

This is what I get in Preview :

Document Type JPEG Image
File Size 4893718 bytes
Color Model RGB
Depth 8
DPI Height 300
DPI Width 300
Orientation 1
Pixel Height 2592
Pixel Width 3872
Profile Name Camera RGB Profile

...and the photos in the PDF file are clean as a whistle !

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Answer 9

Old Toad

Level 10

215,706 points

Apr 3, 2010 2:07 PM in response to daccord

It's not the color mode or profile. If the pdf file is good then the problem appears to manifest itself upon uploading of the file to wherever. Send a detailed description of the problem and what you've tried to http://www.apple.com/feedback/iphoto.html.

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