Previous 1 2 Next 22 Replies Latest reply: Nov 4, 2010 2:30 PM by cyndyo
railchik Level 1 (0 points)
This computer keeps changing the font size on web pages by itself. How do I make it stop?


MacBook Pro, POS. I want my pc back
  • Tom Gewecke Level 9 (76,395 points)
    What browser are you talking about? Both Safari and FireFox?

    Please give the url of a page which does this, and provide more detail about exactly what is happening and when.
  • Kurt Lang Level 8 (36,160 points)
    By itself? Highly unlikely. Are you sure you're not pressing the Command key with the + or - keys?
  • railchik Level 1 (0 points)
    The pages are aol mail and facebook. I was using the touchpad to move the mouse both times when it did it. I am using google chrome. Thanks.
  • Kurt Lang Level 8 (36,160 points)
    It may be a feature of Chrome where it's interpreting your movements as a command to increase or decrease the page size, depending on which way you were moving your fingers across the touch pad. See if there are any preferences in Chrome to control such behavior.
  • railchik Level 1 (0 points)
    I don't see anything that would relate to changing font sizes.
  • Kurt Lang Level 8 (36,160 points)
    How about the OS itself? I can't check since I don't own a Mac laptop.

    Open the System Preferences and click on the Keyboard & Mouse icon. See if there are any such preferences that would cause zooming with the touch pad. Any touch pad specific options anywhere in the System Preferences?
  • railchik Level 1 (0 points)
    I see what you are talking about and I took that feature off. Prior to doing that, facebook resumed back to normal (by itself), but the aol mail is still huge (the regular aol page is the normal font). The zooming wasn't the problem, unfortunately.

    I tried posting a question on google chrome, but no one is responding. I may just download firefox....or just call this mac a loss and go buy a pc laptop....I can't take the stress this mac has given me in the two weeks I have owned it. Nothing works right on this computer.
  • Kurt Lang Level 8 (36,160 points)
    Well, Chrome is pretty new and lacking many features. Is there some reason you're not just using Safari? Does the same issue appear in Safari, or do the pages display normally?
  • railchik Level 1 (0 points)
    I had no problems with the display until last night. I just went through AOL to find out about the font. To get it back to normal you go through "view" and "zoom out." They have no idea what made it enlarge the first time, but the zoom process you described above may have been the culprit (however, I could not zoom out). I also have no idea how facebook fixed itself; I had the tab there and when I went back to facebook I seen the font change without even touching the keyboard. Phenomenal, I know.

    I couldn't figure out how to open multiple tabs on safari, it wasn't allowing me to use aol (which also doesn't work properly with snow leopard), and I had a hard time figuring out how to make a favorites list. It just didn't seem user friendly. I also had problems with it in getting it to stream movies from netflix. All of these issues are now worked out, but I downloaded chrome after it was recommended by multiple people and safari wouldn't allow me to have aol as my home page (it would keep reverting back to apple homepage every time I shut the computer off).

    Thanks for all your help. Wish me luck
  • Kurt Lang Level 8 (36,160 points)
    safari wouldn't allow me to have aol as my home page (it would keep reverting back to apple homepage every time I shut the computer off)

    Now that's definitely wrong. Try this. Close Safari if it's open. Go into your user account and open the Preferences folder. Delete the file:

    Try Safari again and see if it now behaves normally.
  • Craig Englund Level 1 (0 points)
    I have had a problem with changing font sizes ever since I bought my MacBook about a year ago. I generally use Safari as my browser, and, regardless of which web page I am looking at, the size of the everything on the screen -- text, photos, you name it - suddenly becomes larger or shrinks in size. I have no doubt that I am somehow dragging my thumb across the mouse pad, but I do so subconsciously. This expanding and shrinking process happens dozens of times per hour, or more. I always have to hit control - or + to correct the size back to what it had been before the unexpected increase or decrease occurred. It is EXTREMELY annoying. I never had this problem with my older MacBooks.

    I asked someone at one Apple Store, very early on, if this function could be disengaged. I was told that it was developed in connection with iphones, that it couldn't be turned off, and that I would just have to use the control - or + keys to get back to the font size I wanted. More recently I asked someone at a different store and was told it could be turned off under the system preferences/keyboard and mouse. I see no obvious option there, I un-checked the "turn zoom on or off" under keyboard shortcuts with no apparent affect.

    I can't believe that this is not a widespread problem - it can happen to me 3 or 4 times in just a few seconds, only stopping when the text is at maximum size. I then hit control - a few times, only to have it shrink or blow up in size a few seconds later.

  • Boxsterrox Level 1 (0 points)
    I have the MacBook Pro also and the reason I found this blog is because I was searching for a solution to this same problem. I know that there is always some action I do on the mousepad to initiate the font size change but haven't figured out what that exact action is nor have I found a way to turn it off in preferences. Staying tuned in for a possible solution.
  • skwylie Level 1 (0 points)
    I have the same problem with the font changing automatically on my macbook pro snow leopard. It happens when my fingers are just barely touching the mouse pad and space key as I finish typing.
  • Arch Riker Level 2 (205 points)
    Is is possible that most of your problems and issues are simply caused by your lack of familiarity with the Apple operating system? There is a learning curve when switching to a Mac, but the curve is not terribly steep. Generally speaking, if there is something you want to do with your new computer, then there is a way to do it. You just need to figure out what you need to do. Accept a little responsibility for your troubles.

    Safari should be able to do most everything you want. Actually I didn't know AOL was still in business. How did you go about trying to make it your home page? It's really simple to accomplish.

    You now own a really great computer and you should make a concerted effort to learn how to use it properly. As I hope you know there are many resources available on the Apple web site. Don't give up the fight.

    And as a gentle reminder, your on screen profile with its snide comments doesn't sit well with most folks here.

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