24" iMac Screen Freezes since 10.6.3 update - pls help!

I don't know if this is just coincidence or not, but since updating my iMac to 10.6.3 it keeps on crashing. On 3 separate occasions today, whilst using my Mac the screen has gone completely black with thin white lines down it.....see pic below:

http://picasaweb.google.com/lh/photo/6SYzhCgVYEU5TBKqRfOQ1Q?feat=directlink

The fans and hard disk are still running but it will not respond to any keyboard or mouse presses - I simply have to turn it off by holding the power button in.
It will then restart as usual.

Anyone got any ideas? Do you think that if I was to re-install Mac OS X from my original install disk it could solve the issue?

Thanks

Darren

24" intel imac 2.8Ghz, Mac OS X (10.6.3)

Posted on Mar 31, 2010 2:43 PM

Reply
1,804 replies

Aug 11, 2011 10:06 AM in response to johnckendall

johnckendall wrote:


Bumina,

I believe your assessment is correct. Mine is a 7,1 with the ati2400 and we have been having the freezes since 10.6.3. Very sad. :-(


iMac7,1 with ATI2400 here. Got WindowServer freezes (and a panic) since 10.6.3, now it's happily running on 10.6.7 with 10.6.2's kexts.

I guess it would work with Lion as well, but I'd have other problems with it (eg. TrueCrypt, VMware Fusion, etc.).


Detailed system specs:

  • Model ID: iMac7,1
  • CPU: Intel Core 2 Duo 2 GHz
  • RAM: 3 GB
  • Boot ROM Version: IM71.007A.B03
  • SMC Version: 1.20f4
  • GPU: ATI Radeon HD 2400 XT
    • PCI ID: 0x1002:0x94c8
    • Hardware Revision: 0x0000
    • ROM Revision: 113-B2250A-207
    • EFI Driver Version: 01.00.207
    • VRAM: 128 MB
  • OS Version: 10.6.7
    • Kernel Build: xnu-1504.9.37~1/RELEASE_I386
    • ATISupport Version: 1.6.6.25 (kext version: 6.0.6)
    • ATI2400Controller Version: 1.6.6.25 (kext version: 6.0.6)
    • ATIRadeonX2000 Version: 1.6.26.31 (kext version: 6.2.6)
    • ATIFramebuffer Version: 1.6.6.25 (kext version: 6.0.6)
    • CoreGraphics Version: 1.545.0

Aug 11, 2011 11:04 AM in response to johnckendall

johnckendall wrote:


Morpho,

This is my config exactly. Where did you get this:

ATIRadeonX2000 Version: 1.6.26.31 (kext version: 6.2.6)


The one I found is 1.6.6 (6.0.6)


That is the only difference I see...


When I tried replacing that kext, the machine would no longer boot. But maybe your version will work?


You shound not change the ATIRadeonX2000.kext. Doing that you will get a panic.

Aug 11, 2011 2:32 PM in response to DazzaG

Hello,

after few weeks running my iMac 7,1 with ATI2400 MacOS 10.7 Lion I can say, that original installation was causing freezes. After I replaced KEXTs from 10.6.2 in Lion I have a freeze free system. Not the best solution, APPLE, but it works. This worked for me in 10.6.6 and 10.6.7 too (only 10.6.8 wasn't possible to fix because my iMac couldn't run a 64bit Snow Leopard).


Kremik

Aug 12, 2011 9:02 AM in response to kremik

I have been on this thread for quite some time and have been following the work around solutions that some of you have come up with. I had my graphics card replaced by Apple a year ago. I now have a NVIDIA GeForce GT 130 card on my 24 inch iMac, so I have been unable to find the associated kext files for this card. So I am kind of stuck. I just got off the phone with Apple and they admitted, finally, that Apple does NOT follow these discussion threads and the technician I spoke with was unaware of this problem! I told him my screen fragments and then freezes and he started again about checking my RAM chips, graphics card and all that crap. I told him I have had it checked several times and it passes all hardware tests. I don't know how we are going to get Apples attention on this issue.

Aug 12, 2011 11:57 AM in response to Eclipsethegalaxy

Since the gist of this thread has clearly laid out that by this time all possibility of the issue being hardware related has been laid to rest, it may be that somewhere along the way the video driver may have become corrupted, which is different from the driver being programmed incorrectly. As such, performing a complete backup of all your files in Time Machine (onto an external hard drive), then TOTALLY wiping your internal hard drive clean, and then doing a clean re-install from your original restore CD's may solve the glitch. After the re-install is completed, create a generic 'admin' account, re-associate your computer with your Apple ID, then re-install Lion. After that, run 'software update', restart your computer if it asks, then use some of the things that used to crash your system, such as screen savers, youtube videos, and whatnot. If the crashes do not reoccur, the problem may have been licked, but before deciding all is well, run Migration Assistant and choose to restore from Time Machine, but only allow it to restore your user account(s) and 'other files', but not applications or settings. After the migration, log in to your restored account(s) and see if the freeze happens again. If it doesn't, then problem solved. If it does, then restart the computer and log in to the generic 'admin' account and re-test. If it only happens while logged in to your restored account, then the issue may be related to some kind of corruption in the user account which followed the backup and restore process, which may be hard to track down. At that point, the quickest solution would be to migrate your user data to a fresh account that does not include anything from your user 'Library' folder (hidden in Lion). Now, if you choose to run migration assistant again to restore your applications, and the issue happens, the issue may have followed a corrupt application. So, I always recommend that you should in fact just re-install your applications from scratch and skip the headache of possibly having to start over, because, after restoring them from backup it is very difficult to weed out issues that may have piggybacked the process. A freshly installed copy always has the least risk of having to start my entire above process from square one all over again. Just remember - Backup FIRST! I'm not responsible for any lost data if that step is skipped!


If the above sounded too confusing, then I suggest bringing the computer in to an Apple Store or AASP and asking for the apple-certified technician to do this for you, since I do not like to see people lose their data due to miscommunication.

Aug 12, 2011 12:07 PM in response to FredTheTech

I for one have done a complete reformat and fresh install of the the OS and not loaded any data or programs, and STILL has the freeze problem! Ditto a number of ther posters on this forum I suspect. The 'gist' of this thread as you put it is I'm sorry to say suggests that Apple have some bad drivers after 10.6.3 and it's affected a number of older iMac users. I never got as far as restoring any data from a backup....

Aug 12, 2011 12:12 PM in response to FredTheTech

FredTheTech: Amazing advice, very clear and thought out instructions - so thank you!


Unfortunately this was one of the very first things that was tried WAYYYY back in March of 2010. It did not help. There have been a core group of people in this thread with this issue that have all systematically done this for EVERY 10.6.x / 10.7 update that has come out (10.6.3,.4,.5,.6,.7,.8 and Lion) with no help. I am one of those people.


A complete erase, full reinstall from the 10.6 OS disk followed by an immediate combo update with no personal info will inevitibly still causes freezes after a few hours or days.


I personally believe that it is an incompatibility between certain graphics cards and the OpenGL 3.0 update introduced in 10.6.3. It may just be a badly written driver or (my feeling) is a hardware glitch caused by running the card harder with the advanced processes of OpenGL 3.0.


I also believe that there is no "fix" short of swapping out the motherboard with a new improved version of the card. That's not going to happen on machines that are almost ALL out of warranty, even with AppleCare.

Aug 12, 2011 12:14 PM in response to FredTheTech

FredTheTech wrote:


Since the gist of this thread has clearly laid out that by this time all possibility of the issue being hardware related has been laid to rest, it may be that somewhere along the way the video driver may have become corrupted, which is different from the driver being programmed incorrectly.


Stack traces captured with stackshot clearly show that WindowServer locks up inside an IOKit call, all other processes hang waiting for WindowServer and the kernel itself dumps a shitstorm of hexadecimal data in the dmesg ring buffer.

NO user related setting (or application, for that matter) can interfere with the kernel or WindowServer in this way - unless, of course, WindowServer or the kernel GPU subsystem have serious issues.


As for corruption, all updates are checksummed after being downloaded, so either they are already corrupted before the download (and Apple is doing a really bad QA process) or we're back to square one: software regression.

Aug 13, 2011 6:32 AM in response to DazzaG

Any chance to patch the installer with the working Kext files?


If i boot the Lion Installer Partition my screen goes crazy. Heavy artifacts after the grey apple icon!! Probably right after the (disfunctional) graphic driver is loaded, so i think i need to make my own package using the working drivers. Any hints highly appreciated.


Booting my Snow Partition is okay, but since the most recent updates i have the GPU freezes again and i do have the 10.6.2 kexts active. They used to work on 10.6.7 before... whatever.. I hate apple right now. You hear that, Apple? I hate you!


😟

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24" iMac Screen Freezes since 10.6.3 update - pls help!

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