24" iMac Screen Freezes since 10.6.3 update - pls help!

I don't know if this is just coincidence or not, but since updating my iMac to 10.6.3 it keeps on crashing. On 3 separate occasions today, whilst using my Mac the screen has gone completely black with thin white lines down it.....see pic below:

http://picasaweb.google.com/lh/photo/6SYzhCgVYEU5TBKqRfOQ1Q?feat=directlink

The fans and hard disk are still running but it will not respond to any keyboard or mouse presses - I simply have to turn it off by holding the power button in.
It will then restart as usual.

Anyone got any ideas? Do you think that if I was to re-install Mac OS X from my original install disk it could solve the issue?

Thanks

Darren

24" intel imac 2.8Ghz, Mac OS X (10.6.3)

Posted on Mar 31, 2010 2:43 PM

Reply
1,804 replies

Sep 21, 2011 11:56 AM in response to picaman121

I have a four month old iMac that has also been going through random crashes that seem to be related to kerner and exe file exe errors. I did everything including the resinstall of Lion and it persists but I agree that I think it has something to do with the 10.6.3 update. I was reconsidering completely erasing the hard drive and resintalling everything from scratch but seeing that more people are reporrting this issue indicated that the problem is somewhat widespread

Oct 12, 2011 1:39 PM in response to swmaster

Hi All,


Sorry it's been a while, I was testing a new machine for this problem before posting the story of the old mac.


I encourage anyone with these issues to take your mac in for repair. I was covered by applecare, so that was lucky, but even if not, I would at least check it out.. So the machine (9,1 Lion stock ram NVIDIA GT 130), went in for a graphics card replacement as advised by the Genius at my local store, they had to order the part so took ages, replaced it and then said that they were having trouble during testing with some graphics distortion. Called me the next day and said the machine had passed and was ready for collection. Great! So I got it home and it was a brick! Wouldn't boot for crashing and then even stopped trying. So back to the store, Manager said sorry and that they were now "On it!", Hmmm. So they replaced the motherboard and the RAM.. Then I call to find out what's going on and they say that they can't get the machine repaired and they are going to replace it with a new 27" Base model... Great! So I don't get what was wrong if all major parts were replaced and nothing fixed it!! Anyway.. New machine had all my data put on it as was from the old 24" and it works like a dream, so obviously no data corruption either... Get those macs in for repair if you can. Many thanks

Oct 12, 2011 10:50 PM in response to Tazthed

yes, it seems so.

tried to stress-test it with youtube and various other embedded flash videos, and it's still OK.

ATIRadeonX2000 is from 10.7.2, the others from 10.6.2


crowley:~ bat$ kextstat | grep ATI

83 2 0xffffff7f80ec6000 0x45000 0x45000 com.apple.kext.ATISupport (6.0.6) <76 9 8 7 5 4 3 1>

84 0 0xffffff7f80f0b000 0xca000 0xca000 com.apple.kext.ATI2400Controller (6.0.6) <83 76 9 8 5 4 3 1>

92 0 0xffffff7f81189000 0x261000 0x261000 com.apple.ATIRadeonX2000 (7.1.2) <77 76 9 7 6 5 4 3 1>

97 0 0xffffff7f814b2000 0x12000 0x12000 com.apple.kext.ATIFramebuffer (6.0.6) <83 76 9 8 7 5 4 3 1>

Oct 18, 2011 5:03 PM in response to DazzaG

Finally replaced the problem office iMac with a new 27 incher and took the 24 inch in on its last day of Apple Care. They couldn't reproduce the problem, but swapped the video card anyway. No freezes for a month, but they returned last Friday and again today. Now I've got to transfer data back to the old mini the 24 inch replaced and bring it in again before the extended repair window expires.

Oct 19, 2011 10:34 AM in response to DazzaG

Hey guys,


Due to this problem, I have abandoned working on the iMac, it is now unreliable. I really miss it though, and its powerful CPU.


Is there a way to remotely login to the iMac from another mac without causing the iMac's display to turn on? I think this will not trigger whatever it is that causes the freezing. Unfortunately I couldn't find a way to do it.


Any ideas?


Mota

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24" iMac Screen Freezes since 10.6.3 update - pls help!

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