iTunes 9.1 not connecting to iTunes Store

I just updated iTunes 9.1 and I tried to access the iTunes store, but it says "iTunes could not connect to the iTunes store Make sure your network connection is active and try again." I tried again but it still won't connect... but I am connected to the internet... Help?

Toshiba, Windows Vista

Posted on Apr 1, 2010 11:33 AM

Reply
9 replies

Apr 1, 2010 11:51 AM in response to ninjackid

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).

Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.

Hope this helps.

Apr 1, 2010 2:20 PM in response to ninjackid

If it's completely uninstalled, yes, I would presume so if it is indeed Norton that's at fault. You absolutely do not, though, want to run any Windows system without antivirus and antispyware protection. So do not remove Norton unless you have another antivirus/antispyware solution you can install. Otherwise you're running a very high risk of major problems with your computer.

I would instead just find out how to re-add iTunes as an allowed application in Norton.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes 9.1 not connecting to iTunes Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.