7 Replies Latest reply: Apr 2, 2010 8:13 PM by ronbar74
magnat44 Level 1 (0 points)
After I downloaded the new version of iTunes, when I plug in my iPod or my iPhone, iTunes doesn't recognize that anything is there. My computer recognizes that they are connected. I want to sync them, but obviously that's impossible if iTunes doesn't know they exist.

HP, Windows Vista
  • ronbar74 Level 1 (0 points)
    I am having the same problem. I called Apple support and was finally told to
    uninstall the software and reload it. I did that but it still does the same thing. My pc sees the iphone but calls it an Iphone camera. ITUNES doesn't see it at all. And yes, I have rebooted several times. What's the problem, anyone?
  • MaxSt Level 1 (0 points)
    Same here on Windows 7 (x64). Removed iTunes and reinstalled it several times. When connecting my iPhone 3GS, I here twice teh typical system sound when connecting a USB device (thought I heard it only once before upgrading to iTunes 9.1?).
    The iPhone is visible in Windows Explorer (accessing photots) and in MedaMonkey (accessing music).
    Any ideas?

  • ronbar74 Level 1 (0 points)
    I got back in touch with Apple support and talked to a Victoria. She was very nice and told me that when I uninstalled iTunes I also needed to uninstall some other components in a certain order and they sent me the following message and link:
    Victoria thought you might find this article useful. We hope it helps resolve your technical issue.
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Click on the link above or copy and paste the following address into your Web browser to view the article: <http://support.apple.com/kb/HT1925?viewlocale=en_US>
    This links tells you how to totally uninstall iTunes and all the other software components that need to be deinstalled with it. I followed the procedure and then downloaded itunes 9.1 again and it worked! The new iTunes 9.1 is now seeing and syncing with my iphone.
    Try it. It worked for me, hope it works for you.
  • magnat44 Level 1 (0 points)
    My only worry is my library. Was all of your music there when you reinstalled it? I have old music that wasn't purchased on iTunes. Is it safe?
  • magnat44 Level 1 (0 points)
    So, now I'm trying to remove the Apple Software update and my computer is telling me there is some part of the Windows Installer package that is missing and it has encountered a fatal error. I don't know what that means or what to do.
  • ronbar74 Level 1 (0 points)
    All of my music, apps and podcasts was there. I didn't loose anything. My
    music is stored in the "my music folder" and the uninstall didn't touch that.
  • ronbar74 Level 1 (0 points)
    Maybe you could go in and delete that folder yourself. Go to the verify the uninstall portion of that documentation and it will tell you where to go to check to make sure that the files that need to be uninstalled have actually been uninstalled and what to do to them if they are still there. Other than that I don't know what else you could do except call the support group.