2365 Views 7 Replies Latest reply: Apr 2, 2010 8:13 PM by ronbar74
I am having the same problem. I called Apple support and was finally told to
uninstall the software and reload it. I did that but it still does the same thing. My pc sees the iphone but calls it an Iphone camera. ITUNES doesn't see it at all. And yes, I have rebooted several times. What's the problem, anyone?
Same here on Windows 7 (x64). Removed iTunes and reinstalled it several times. When connecting my iPhone 3GS, I here twice teh typical system sound when connecting a USB device (thought I heard it only once before upgrading to iTunes 9.1?).
The iPhone is visible in Windows Explorer (accessing photots) and in MedaMonkey (accessing music).
I got back in touch with Apple support and talked to a Victoria. She was very nice and told me that when I uninstalled iTunes I also needed to uninstall some other components in a certain order and they sent me the following message and link:
Victoria thought you might find this article useful. We hope it helps resolve your technical issue.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Click on the link above or copy and paste the following address into your Web browser to view the article: <http://support.apple.com/kb/HT1925?viewlocale=en_US>
This links tells you how to totally uninstall iTunes and all the other software components that need to be deinstalled with it. I followed the procedure and then downloaded itunes 9.1 again and it worked! The new iTunes 9.1 is now seeing and syncing with my iphone.
Try it. It worked for me, hope it works for you.
Maybe you could go in and delete that folder yourself. Go to the verify the uninstall portion of that documentation and it will tell you where to go to check to make sure that the files that need to be uninstalled have actually been uninstalled and what to do to them if they are still there. Other than that I don't know what else you could do except call the support group.