Skip navigation
This discussion is archived

MobileSync has stopped working

35558 Views 121 Replies Latest reply: Jun 24, 2010 4:52 PM by Weverson RSS
  • dbarnett99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 2, 2010 2:22 PM (in response to impod10)
    It looks like have a similar issue. I just now updated to the latest version of iTunes + QuickTime. When I start my machine, I get a Visual C++ Runtime error but it doesn't show the program. In the Control Panel, when I click on MobileMe, I get the same error message:

    "Runtime Error! R6034. An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information." When I click "OK" I get the following notification:

    "AppleSyncPref.exe - Application Error. The exception unknown software exception (0xc06d007e) occurred in the application at location 0x7c812afb."

    I was asked to reboot my computer after installing iTunes 9.1; when that happened, the error box froze my machine and I had to do a hard restart. I still get the runtime error message everytime I boot, but the screen is not frozen on subsequent reboots.

    Help!
    HP Media Center PC, Windows XP Pro, iPhone 3GS
  • TXDane Calculating status...
    Currently Being Moderated
    Apr 2, 2010 4:52 PM (in response to impod10)
    I have received the same two errors re: MobileSync and Yahoo Go Sync Client. As this is my first day with the iPhone - VERY concerned that there will be continued software problems!
    iPhone 3GS, iPhone OS 3.1.3, Vista Home Premium, Outlook 2007
  • iSOFTLisa Calculating status...
    Currently Being Moderated
    Apr 2, 2010 4:55 PM (in response to TXDane)
    The problem is not actually with the iPhone, it's with iTunes. I wouldn't be concerned about the iPhone. I've had mine for about 4 months and this is the first problem I've encountered.
    HP, Windows Vista, iPhone 3GS
  • hdcappie Calculating status...
    Currently Being Moderated
    Apr 2, 2010 5:20 PM (in response to impod10)
    I have the same problem when i updated iTunes i no longer could sync as error "mobile sync has stopped working".

    Frustrating please help!!!!!
    IPhone 3gs, Windows Vista
  • hawkmoon2 Calculating status...
    Currently Being Moderated
    Apr 3, 2010 12:59 PM (in response to impod10)
    I've had same problem. Resolved it by uninstalling iTunes and installing previous version 9.0.3.15. (got it from http://www.oldapps.com/itunes.php). All working again. I won't update iTunes till I know the problem has been resolved.
    NOTE: You need to remove everthing that relates to iTunes and Quicktime from your computer before installing the older version. (but obviously NOT your iTunes Media folder). Hope this is of help.

    Message was edited by: hawkmoon2
    Acer 6930G, Windows Vista
  • craigy1978 Calculating status...
    Currently Being Moderated
    Apr 3, 2010 5:31 PM (in response to impod10)
    Hi

    I'm having the very same problem with mobilesync since the update to iTunes 9.1. I thought it was something wrong with my laptop but obviously it isn't.

    When I sync my itunes to my iphone 3G S 32GB, everything sync except for my contacts, calander, notes, basically everything under the INFO tab does not sync.

    My music and photos sync and I don't have movies so can't confirm if that syncs or not.

    Has this issue been reported to Apple and if so, do we know if they are working on a fix update.

    I'm not that good with itunes, so how do i uninstall itunes 9.1 without deleting my itunes music folder as I don't want to go through having to re-install/copy or my music again. Any help will be appreciated.

    Thanks

    Craig
    Toshiba Satelite, Windows Vista
  • TheRenix Calculating status...
    Currently Being Moderated
    Apr 3, 2010 6:48 PM (in response to impod10)
    Add another to the list. Everytime the iPhone 3gs 32Gb is plugged into the computer, ITunes seems to get through the backup but then windows throws the MobileSync has stopped working and yahoo go sync client has stopped working.

    I'm not going to go all "The thing is useless because of this!" on anyone because I haven't needed to sync anything important yet, but if it's not resolved before my next trip, you may find me less accommodating.

    Can someone from Apple advise if it's best to roll back to the previous iTunes or wait for a fix? 3 days later and no news... seems like someone should provide some guidance here.
    Dell M1730, Windows Vista, 64 bit Vista.
  • peterdv Calculating status...
    Currently Being Moderated
    Apr 3, 2010 7:31 PM (in response to impod10)
    Reverting back to 9.0.3.15 worked for me, too. I wasn't aware of http://www.oldapps.com/itunes.php. Thanks, hawkmoon2.

    Note that if you've updated to 9.1, your "iTunes Library.itl" file will no longer work. You'll need to use a previous .itl file from the "Previous iTunes Libraries" directory.
    Dell XPS M1330, Windows Vista
  • craigy1978 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 3, 2010 7:58 PM (in response to TheRenix)
    So it looks like it's best just to wait till Apple resolve the issue and release an iTunes 9.1.1 update or something to correct this issue that obviously everyone is having.

    The iTunes update was released for the new iPad, I wonder if the ipad syncs or has the same issue as the iPhone users are having.

    Come on Apple, you might release something new but don't mess iPhone users around. Seriously fix this issue asap or I tell u, updating to iPhone 4g won't be option to stay with apple.

    Cheers

    Craig
    Toshiba Satelite, Windows Vista
  • carnivaljumbie Calculating status...
    Currently Being Moderated
    Apr 3, 2010 9:26 PM (in response to craigy1978)
    Add another. I am getting an error message:
    ITunes was unable to load dataclass information from Sync Services. Reconnect or try again later
    lenovo
  • Brodie17 Calculating status...
    Currently Being Moderated
    Apr 4, 2010 12:41 AM (in response to hawkmoon2)
    So I reverted back to 9.0.3.15 and I'm still getting the same two errors.

    I uninstalled iTunes 9.1, and also Quicktime. I then removed the entire iTunes directory, and did a search to make sure there was no trace of iTunes or Quicktime. I then installed 9.0.3.15...but the two error still occur when trying to sync with Outlook.

    For those who successfully reverted, and got the sync to work again...am I missing any steps? Did you have to wipe your iPhone before the sync? Am I missing any other files that I should be deleting?

    Any help would be appreciated...thanks!
    iPhone, iPhone OS 3.1.3
  • riversen Level 3 Level 3 (675 points)
    Currently Being Moderated
    Apr 4, 2010 12:46 AM (in response to carnivaljumbie)
    Carnivaljumbie, that is my exact same error! I am so frustrated now.
    iPhone 3GS 32GB using Shure SE420 earbuds, Windows XP Pro, Dell 3.4 Ghz Pentium D 3 GB DDR2 Ram, 1.2 TB HDD
  • ssanders79 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 4, 2010 6:35 AM (in response to Jonbrom)
    Same exact problem "mobilesync has stopped working" and then "yahoo go sync client has stopped working.

    My media will sync, but Contacts, calendar, notes from outlook and my favorites are not syncing. I am mostly concerned about my Calendar with contacts coming in at a close second.

    I am at the point were I am just going to wait until 9.1.1 to fix this issue.
    Dell XPS M1210, Windows Vista, iPhone 3G
  • ninja_pimp Level 1 Level 1 (15 points)
    Currently Being Moderated
    Apr 4, 2010 8:26 AM (in response to dbarnett99)
    itunes opens but it wont sync with anything. and it wont display my devices.
    it worked once. but after i rebooted my PC it simply wont see my iphone or my ipad anymore
    Intel i7Core 965, Windows 7
  • apl92 Calculating status...
    Currently Being Moderated
    Apr 4, 2010 10:12 AM (in response to TheRenix)
    Same for me.
    I still have the 2 same errors after installing 9.0.3.15.
    Even if I uncheck synchronize calendar and contacts
    I have the errors.

    Hope apple will correct quickly this error
    iPhone OS 3.1.3, windows
1 2 3 4 ... 9 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.