Previous 1 2 3 Next 30 Replies Latest reply: May 6, 2010 6:50 AM by Lee_Dailey
Lee_Dailey Level 1 Level 1
howdy y'all,

my setup ...
os = win xp pro, sp3, current patches installed
itunes = 9.1.0.79

the original update was thru the apple software updater. after the error showed up on 1st start of itunes, i ...
= rebooted the system = no fixee
= uninstalled itunes, rebooted, reinstalled itunes, rebooted = no fixee

since i updated to 9.1 i get the following errors at itunes startup ...
[1] visual c++ runtime error r6034

after i hit ok for item [1] i get ...
[2] itunes cannot sync information ..SNIP.. because syncing has been disabled on this computer. do you want to enable syncing?
if you do not enable ..SNIP.. to your ipod.

after i hit yes for item [2] i get ...
[3] itunes was unable to load provider data from sync services. reconnect or try again later.

after i hit ok for item [3] itunes runs.

the itouch shows up in the left panel "devices" list and is selectable. pressing the sync button on the itouch summary page triggers TWO dialogs of item [1]! hitting ok on them lets the sync go forward. i presume the only actual sync going on is the music. the sync finishes with no errors and says "ipod sync is complete. ok to disconnect."

i haven't tested to get confirmation that anything is being synced so it might just be going thru the motions.

item [1] is listed on the ms site here ...
http://msdn.microsoft.com/en-us/library/ms235560%28VS.80%29.aspx

it says the error is caused by a missing "manifest" and the fix is to rebuild the app with a proper one.

links to the 3 error msg screen captures ...
http://img163.imageshack.us/i/itunes91startuperror01.png/
http://img6.imageshack.us/i/itunes91startuperror02.png/
http://img408.imageshack.us/i/itunes91startuperror03.png/

otherwise, itunes runs in its usual slothful [on windows] and crash-prone [on windows] manner.

help, please?

take care,
lee

Message was edited by: Lee Dailey

Message was edited by: Lee Dailey

Message was edited by: Lee Dailey

Message was edited by: Lee Dailey

homebrew, Windows XP Pro
Reply by Bruceallmighty on Apr 10, 2010 4:25 AM Helpful
Hi all,

I could resolve some of the issues posted here with the fix offered by jeffcoffee under http://discussions.apple.com/thread.jspa?threadID=1595916&start=285&tstart=0 (However, I still have the R6034 error message. Would be great to have a fix for that too).

This is what he did:
copy the file 'sqlite3.dll'
from 'C:\Program Files (x86)\Common Files\Apple\Apple Application Support'
to 'C:\Program Files (x86)\Common Files\Apple\Mobile Device Support'

*In a 32 bit Windows OS remove (x86) from the path.

Another potential dll issue might be: 'libxml2.dll', follow the same copy routine. If the first one does not fix it.
Reply by LovesToKnit on Apr 16, 2010 3:54 PM Helpful
I was having this same problem along with alot of other error codes and system crashes upon installing iTunes 9.1 (blue screen of death, complete system freeze). Additionally, every time I plugged in my iPod Touch, the system crashed, ditto for iPad. Then an enterprisiing Apple Support Senior Tech, after 1 1/2 weeks of calls to system engineers, came up with this solution. IT WORKED FOR ME! Hope it can help someone else. Here it is:

If you have installed iTunes 9.1, uninstall in the following order using Add/Remove Programs under Control Panel: 1) iTunes, 2) QuickTime, 3) Apple Application Support, 4) Apple Mobile Device Support, 5) Apple Software Update, 6) Bonjour.

Restart your computer.

Then go to C:\Documents and Settings\

Look in each and every directory there for a directory named Application Data (should be in each directory with varying entries for directories). One at a time, go thru these Application Data directories and remove (delete) any directory named Apple, or Apple Computer. In other words, any directory with the word Apple in it.

Restart computer.

Download iTunes 9.1 from Apple.com. Save it to your hard drive on the desktop. Run the install program. At the end of installation, DO NOT start iTunes (yet). Click Finish to exit the installer program.

Then Copy and paste files as follows: copy all the files (not directories!)found in C:\Program Files\Common Files\Apple\Apple Application Support. Then, place them in the C:\Program Files\Common Files\Apple\Mobile Device Support folder.

THEN AND ONLY THEN start iTunes. If it starts with no hang ups, plug in a device (iPod, iPad, whatever) making sure iTunes recognizes your device. Then try and sync...

If all is well, your problem is solved...or at least it was for me!

My system is a Dell Inspiron 1520 Laptop running WinXP Pro SP3 and Trend Micro Internet Security Pro 2010, plus a few Dell programs (Dell Support Center, Dell Quickset, Dell Webcam Manager).

NOTE: If you have a Dell Laptop that has Dell PC Tuneup on it, this program will conflict with iTunes 9.1 and crash your system.

Good Luck!!

All replies

  • Lee_Dailey Level 1 Level 1
    [bump]
  • winkydo Level 1 Level 1
    i'll bump this too. getting the same error without a solution.

    Windows Vista 64bit

    updated to the latest itunes over the weekend as well.
  • David Rich1 Level 1 Level 1
    I'm getting the same error message trying to sync a 32gb iPad to a Windows 7 x64 machine. iTunes 9.1.0.79. Files transfer, but I get the r6034 error whenever I try to sync and the same "unable to load provider data" message whenever I connect the iPad. No transfered apps will open on the iPad and every time I connect it iTunes sees it as a new device and offers to format it. Very frustrating.
  • Lee_Dailey Level 1 Level 1
    howdy y'all,

    since i posted the 1st msg i've posted a copy of it to itunes tech support. no response - and they said in their ack msg there would be no response, so that's as expected.

    when i figure out how the heck i got there (grin) i'll post a link for those who wish to also tell itunes tech support about this.

    take care,
    lee
  • briannolan Level 1 Level 1
    Ditto
    Upgraded to 9.1.0.79 this morning, and now I'm getting both the "Visual C++ runtime error r6034" and the "itunes was unable to load provider data from sync services" messages.
    V Annoying...
  • IronF Level 1 Level 1
    Same problem with xp sp3.
    Also tried to uninstall & reinstall without any success...
    Some help from apple would be appreciate!
  • areth Level 1 Level 1
    And same problem for me too... was hoping I'd find an answer here!
  • Direwoe Level 1 Level 1
    Me Also - The same errors - Vista Home Premium iTunes 9.1 sync to iTouch.
  • Lee_Dailey Level 1 Level 1
    howdy y'all,

    today - for the 1st time since upgrading itunes - i started itunes WITHOUT having the itouch plugged in. no errors at all.

    i figured that the failure was loading the code for syncing external items - like contacts. to test that i added a new app and a new song and a new contact. that contact did NOT sync but the song and the app did.

    so it's pretty much certain that the external sync - for stuff not in itunes itself - is the thing that is failing to load and triggering this set of errors.

    still no word from apple hinting at a fix. (sigh) at least i can avoid the errors when i have no need to charge or sync the itouch.

    take care,
    lee
  • IronF Level 1 Level 1
    How many weeks will we have to wait to have an answer from apple?

    We can't sync anything!

    Please, can we have an update with the missing MobileSync .dll and a fix to solve this AppleSyncNotifier problem? Or am I asking too much?
  • Bruceallmighty Level 1 Level 1
    Hi all,

    I could resolve some of the issues posted here with the fix offered by jeffcoffee under http://discussions.apple.com/thread.jspa?threadID=1595916&start=285&tstart=0 (However, I still have the R6034 error message. Would be great to have a fix for that too).

    This is what he did:
    copy the file 'sqlite3.dll'
    from 'C:\Program Files (x86)\Common Files\Apple\Apple Application Support'
    to 'C:\Program Files (x86)\Common Files\Apple\Mobile Device Support'

    *In a 32 bit Windows OS remove (x86) from the path.

    Another potential dll issue might be: 'libxml2.dll', follow the same copy routine. If the first one does not fix it.
  • Lee_Dailey Level 1 Level 1
    howdy Bruceallmighty,

    kool! thanks! that stopped SOME of the errors - those that were actually IN itunes ([items 2 and 3 in my 1st post]) - when i plug in the itouch and when i run the itouch sync. as apparently happens with you, i still get the r6034 error when an external sync tries to run ([or rather to load the code needed to run]). so contacts are STILL not fixed.

    what i did ...
    (1) found this file = sqlite3.dll, version 3.6.12 (74.2), in the source location you referenced and copied it to the destination location you referenced.
    (2) plugged in the itouch
    (3) ran sync

    i marked your post "helpful" but the thread is still not listed as "solved".

    again, thanks! (grin)

    take care,
    lee
  • Bruceallmighty Level 1 Level 1
    Hi Lee,

    I went back into the thread you referred to and came across the solution Nestor Li discribed here http://discussions.apple.com/thread.jspa?threadID=1595916&start=315&tstart=0 and that did the trick. I'm glad you got this sorted too. Many thanks for your help and the thread. I really felt left alone until I discovered there were so many others who experienced the same issue.

    Have a great day!
  • Lee_Dailey Level 1 Level 1
    /lee crosses fingers in hopes that apple will get off its tail and fix the problem before 9.2 comes out
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