1 Reply Latest reply: Apr 3, 2010 9:00 AM by Kappy
saf389 Level 1 Level 1 (0 points)
I recently downloaded Hotspot Shield but quickly realized it never worked because it slowed down my network connection to a standstill, as well as slowed down my computer entirely. So I used AppDelete to remove the application, which appeared to work, but the vpn icon was still visible at the top of my screen, next to the time and date. So after running AppDelete I clicked on the vpn icon and hit "exit" and it went away. Then I went to my trash to delete the folder AppDelete created, but it won't delete the folder because it says "The operation can't be completed because the item 'ajaxserver' is in use." But I've tried searching for it on my computer and I can't find anything called ajaxserver. I even looked at my activity monitor and it doesn't say anything about ajaxserver. How do I quit that? Thanks.

MacBook, Mac OS X (10.6.3)
  • Kappy Level 10 Level 10 (257,605 points)
    Uninstalling Software: The Basics

    Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.

    Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.

    Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.

    Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.

    Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.

    If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.

    Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.

    There are also several shareware utilities that can uninstall applications:
    Spring Cleaning

    Look for them at VersionTracker or MacUpdate.

    For more information visit The XLab FAQs and read the FAQ on removing software.