Previous 1 2 Next 15 Replies Latest reply: Mar 27, 2012 10:48 AM by frankie1122
jmbatty Level 1 (0 points)
brand new out of the box, the home button doesn't work on my ipad 64gb. what a shame.
anybody else with the same issue ?

ipad, iPhone OS 3.1.3
  • Tamara Level 6 (13,730 points)
    Does it really matter if someone else is having the problem? Make an appointment at the Genius Bar and get it checked -
  • A A P L Level 7 (21,730 points)
    iPad may be low on power. Connect iPad to the 10W USB power adapter to charge.

    Press and hold the Sleep/Wake for a few seconds until a red slider appears, then press and hold the Home button until the application you were using quits.

    If that doesn’t work, turn iPad off, and then turn it on again. Press and hold the Sleep/Wake button until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

    If that doesn’t work, reset iPad. Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.
  • jmbatty Level 1 (0 points)
    yup. For now rebooting is the workaround I'm using in order to exit any application, until I get the device serviced.

    battery says fully charged.

    And to answer the "does it matter if anybody else has the same issue", yes it does to me. It will eventually tell me if the issue has been caused by me, or if it's a common issue this device will have, or if I'm just unlucky.

    Message was edited by: jmbatty
  • A A P L Level 7 (21,730 points)
    Did you try the reset?
    IS it charged?
  • jmbatty Level 1 (0 points)
    i tried the reset, I tried a full reset through the settings on the ipad, and yes, it's fully charged and on the power plug provided with the device.
  • jmbatty Level 1 (0 points)
    if I press +indecently hard+ it goes back. and I mean *significantly HARDER* than on an iphone.
  • whatheck Level 5 (4,085 points)
    jmbatty wrote:
    if I press +indecently hard+ it goes back. and I mean *significantly HARDER* than on an iphone.

    Did you removing the packing tape from the iPad?
    I had a similar issue when the packing tape was on my iPhone.

    Also, it wouldn't hurt to try restoring the iPad.
  • jmbatty Level 1 (0 points)
    ...I also removed it from the box. who use electronic devices with the wrapping stuff on it ?
    and yes, I did a restore.

    but it doesn't do much against mechanical issues...
  • Joe Z in VA Level 2 (440 points)
    Sounds more like a defective iPad. You would need to have it replaced with another one. If you bought it in the store and still have the receipt since it's the first day, you can either replace it or get your cash back.
  • Lou Hosta Level 1 (35 points)
    I'm having the same problem. I've had my my IPAD WI-FI + 3G 64GB for about 2 hours now. After tinkering around I figured out that it must be the home button. When I plug into an iPad keyboard dock and press the Home button on the keyboard, I am ALWAYS able to get back to the home screen. It appears that the home button on the actual iPad is not working at all any more. What a Bummer. Apple Store Genius - Here I come. I want a new IPad!!!!!! One that works. I don't want them to try and fix this one. This is the first bogus apple product that didn't work upon purchase. Oh yea I also tried a reset. No better.
  • Winedown Level 1 (0 points)
    I just started having the same issue. The reboot suggestion holding until logo appears has helped tremendously, but it is still not working one hundred percent. Looks like a bug....I have an a ppt at the iTunes store Monday...not happy but what wise can I do!?!
  • Denver CB Level 1 (0 points)

    Hi everyone,


    I also had the same problem like less than a month after I purchased my iPad 2. I used to think that it was due to the iOS update to 4.3.x, as I got mine out of the box with the version prior to that, and didn't have problems before I updated.


    However, it could also be that the home button pad had accummulated oil/dirt from our thumbs, which get in the way of it working properly.


    Here's what I did:


    1. Turned off my iPad2.

    2. Wet my thumb with alcohol (not too wet, say a drop or two), and pressed down on the home button and rubbed the alcohol in in a circular motion. The idea is to let the alcohol break down the oil and dirt.

    3. Wiped the home button thoroughly with a clean cloth (i dont recommend tissue or cotton as it might leave residue that could again 'clog' the inside perimeter of the home button.


    Before I did that, my home button was responding in around 1 click out of 20-30 tries. After cleaning, the home button now responds in 9 out of 10 presses.


    Let us know if you try and find that this works for you as well.

  • can23gw Level 1 (0 points)

    Same thing happened to me as soon as I unboxed my brand new iPad. sometimes the button won't work until impress hard and multiple times. Other times it works fine. I just don't want to take it to the genius bar because they'll probably just replace it with a refurbed item when I just paid full price for a brand new one

  • Kilgore-Trout Level 7 (30,667 points)

    If you just bought it, they will not replace it with a refurbished unit. Beyond that, if it is defective, what choice do you have but to return it?

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