Previous 1 2 3 Next 35 Replies Latest reply: Jul 25, 2011 8:27 PM by deggie Go to original post
  • (Bob) Level 1 (0 points)
    So I noticed the same issue, however it seems to be a bug with the iPad software not the bluetooth keyboard.

    What seems to be happening is the keyboard tries to pair, but the dialog that tells you what number to type in doesn't appear or come to the front.

    If you hit return, you will see the dialog pop up for half a second, before it goes away and says "Cannot pair". My guess is if we could tell what number it was asking for and typed it in before hitting enter, all would be well.

    I have no idea why the dialog would behave differently for this keyboard, but it seems too.

    Any idea where to submit a bug report?
  • lilroser Level 1 (0 points)
    Robert, what happened with your Genius Bar appointment? I just realized I have the same problem! Thanks!
  • Robert Schoenburg1 Level 2 (260 points)
    Send me an email

    <Edited by Host>
  • PRTejada Level 1 (0 points)
    Same problem here. Send them feedback but am not expecting much of a reply. They should atleast allow us to trade in the defective kb for a credit towards a new one.
  • Andrew Ballew Level 1 (0 points)
    Does anyone know how to get the f-keys to work on the IPad? I'm using a rdc client to access office servers.
  • Matt Cuson Level 1 (85 points)
    I did get a logitech keyboard to work. seems the arrow keys however don't work. have to touch the screen to move the cursor.

    And if you want to switch to another app that doesn't really need a keyboard, you have to turn off the keyboard to get the onscreen kb to come up.

    anything more than a short email, or simple edits on an existing doc isn't really practical, even with a keyboard.
  • Robert Schoenburg1 Level 2 (260 points)
    How old is the Logitech kb? I found that I have to turn off bluetooth to get the ipad kb to come up. Some function keys work, but not all. Still interesting that Apple does not support its own hardware.
  • SeanAAPL Level 1 (0 points)
    I have a 2007 keyboard and my Ipad doesn't see it. It just searches + searches without discovering it.
    I got the latest keyboard firmware update and followed the instructions for detaching the keyboard from my Macbook (don't ask) and it still won't discover it.
    I also noticed that while trying to get this connected my IPAD WIFI got disconnected a couple of times and I had to manually reconnect it.
    Looks like I'm in for a trip to the genius bar. I'll post an update when/if I do that.
  • (Bob) Level 1 (0 points)
    Any way to get this thread marked "unanswered" again?

    This does seem like an iPhone OS bug. It appears the keyboard would pair, if only the dialog would pop up at the right time (like with other keyboards). So unsupported doesn't seem like the correct answer to me. "Oops! We'll fix it." seems more appropriate. It would be nice to know it is on someone's list somewhere.

    I'm for marking this thread "answered" when there is a useful answer. Either "update to version x.x and it will magically start working." or "Really is spending another $69 going to kill you? We are busy on a new version of the iPad powered by cold fusion. "
  • Robert Schoenburg1 Level 2 (260 points)
    There is hope.

    At least two of us got wireless keyboards from Apple at no charge.

    Don't give up.

    Get a case number from Apple Care

    Quote page 22 in the iPad manual. The instructions do not work with the A1016 kb.

    Ask for a refund of the ipad including all accessories and software purchased with no restocking charge.
  • shh524 Level 1 (10 points)
    got no satisfaction here. spent all day on the phone with apple care and with apple genius at my local store. store manager said sorry no can do.

    now applecare is claiming that only the aluminum keyboards are compatible and it's a training issue when any of their personnel says otherwise.

    not pleased.
  • delfuego Level 1 (0 points)
    youre right 100%. Apple is full of it. I'm stuck with this old bluetooth keybkoard and apple wont let me sync it to the ipad. Please fix this. That is bull that I have to buy the things every 2 years.
  • deggie Level 9 (52,692 points)
    The older white keyboard uses an older version of BT and is not upgradeable, short of physically removing the logic board/firmware and replacing it. Maybe Apple should consider offering this service for a cost of say $149.
  • Papatek Level 1 (0 points)
    Once your keyboard is paired you can use it instead of the iPad’s on-screen virtual keyboard. Pay attention that the onscreen keyboard typically isn’t available when a Bluetooth keyboard is in use, so be sure to turn off your Bluetooth keyboard when you plan to use the virtual keyboard.