1 Reply Latest reply: May 19, 2010 5:37 PM by abagges
mevans7 Level 1 Level 1 (35 points)
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I was getting a dialog box with these messages when trying to play DRM'ed music or trying to login to the iTunes store from a MacBook. (This is a message typically seen on Windows.)

I spent around 6 hrs on the phone with Apple support (they were very nice). We tried everything from removing and redownloading iTunes, to deleting preferences, to creating new Mac OS X accounts (which worked, but didn't solve the problem of accessing the iTunes store from my primary account).

Bottom line, the solution was to run Keychain Access --> Preferences --> Reset my default keychain.

After doing this, I was able to login to the iTunes store, and play DRM'ed music. I'm posting this in hopes that it will solve someone else's iTunes access problems!

Intel iMac 24", Mac OS X (10.6.1)