Previous 1 2 Next 17 Replies Latest reply: Apr 27, 2014 1:00 AM by Barneyyyyy
Mac_User_4life Level 1 Level 1 (0 points)
I have been using my 64 gb iPad foe about an hour. After 45 minutes a blue line appeared about a half inch from the top of the screen. It is a pixel wide and runs the entire width of the screen. I have turned it off and on but it's still there. I live the machine but I can't live with this major distraction. Is anyone out there having the same problem?

iPad 64 gb, Mac OS X (10.4.3)
  • Jason L Community Specialists Community Specialists (10,845 points)
    Hi,

    This article: http://support.apple.com/kb/TS3274 provides basic troubleshooting tips that might help.

    If you haven't already, try restoring the iPad.

    If the issue persists, the iPad may need service. This webpage: http://www.apple.com/support/ipad/service/ provides iPad service options.

    -Jason
  • gmckie Level 1 Level 1 (0 points)
    I have the same problem. Ten minutes out of the box I noticed a blue line running horizontally across the screen.

    It appears that it is stuck pixels (hardware). Support had me restore it to no avail. It is being sent back for repair.

    I feel that I should get another new unit and not a unit that has been repaired. I did not pay $700 for repaired unit.
  • fjfjfjfjfjfjdksllair Level 2 Level 2 (320 points)
    Considering the product just started shipping yesterday, I seriously doubt that there are any refurbished ones to replace yours with.
  • maclover009 Level 1 Level 1 (65 points)
    The Apple Store would most likely provide an in-box replacement and swap it with a new device since it's purchase date is less then 14 days ago. Your best bet is to visit your local Apple Store after making a Genius Bar appointment and let them take a look.
  • gmckie Level 1 Level 1 (0 points)
    I called the customer service number on my invoice and they are going to send me a brand new unit. The closes Apple store to me is 380 miles round trip.
  • Mac_User_4life Level 1 Level 1 (0 points)
    Thanks everyone for the suggestions. I spoke with Apple support. They have recognized this as a hardware problem. I am going to swap the unit for a new one but since I am in Canada I have to make the round trip to the nearest Apple store in Washington state and deal with the border. It will be worth it to get rid of this really annoying line. I hope not too many others have this problem.
  • gmckie Level 1 Level 1 (0 points)
    I received my brand new replacement unit today via FedEx priority shipping. No problems.
  • fuguu Level 1 Level 1 (0 points)
    Hi
    I have exactly the same problem with my 3day old ipad,plus a new purple line,5 mm from the first blue line, which appeared the next day!I am now out of the USA and Apple stores around!
  • what is Level 1 Level 1 (0 points)
    Hi,

    If I am out of USA, and has same problem as you guys did. How can I do for that?
  • Jin Z Level 1 Level 1 (0 points)
    I have the same problems. Plus, there are 3 lines on my ipad on the first day using, red, green, and blue. I am in canada, and the ipad was received from a friend. Is there any way to deal with it?
  • John Crawford6 Level 1 Level 1 (95 points)
    Apart from weak WiFi performance (which I logged with Apple Support some time ago), I have had no problem with my iPad.

    2 or 3 days ago a blue 1-pixel line appeared 1 inch below the top of the (portrait) screen.

    Restoring factory settings changed the colour to green; restoring all my data and programs changed the colour of the line back to blue.

    Rang Apple support for the UK, reported what I had done, and then they said they would send a replacement. Excellent service from Lesley in Greece.
  • Meg Stacey Level 1 Level 1 (0 points)
    My iPad about 2 maybe 3 weeks after I got my iPad and my iPad got purple lines so I shut it off and it disappeared but now it came back 10x worse but now I don't know what to now any help?
  • Michael Morgan1 Level 7 Level 7 (23,825 points)
    Meg, did you read any of the posts in the thread you've posted in? You have what is almost sure to be an obvious hardware fault which will result in Apple swapping your machine out for a new one. Call AppleCare to start that process.

    You can they some things on your own first, if you like, although the probability of success will be low. Read prior posts, or other related threads, to see what you might try.
  • limorgan Level 1 Level 1 (0 points)

    Can I just clarify what 'new one' means? I had a very similar problem with my 6 month old ipad 1 and was told that it would be replaced with a refurbished ipad1. I have to say that the 'customer relations' people were less than helpful.

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