Previous 1 12 13 14 15 16 Next 346 Replies Latest reply: Feb 10, 2014 2:22 PM by Ancient Fellow Go to original post
  • Hollady Level 1 (0 points)
    Same issue was happening to me very frequently on my week old 64GB Wi-fi+3G. The iPad would start streaming video and freeze after about 20 minutes in MLB At Bat, ABC, Netflix and YouTube. Resets required each time, pushing home and power button. Sometimes the problem would recur in just a few minutes, at which time I gave up trying to watch video.

    In order to self-service, I did a system restore, set the iPad up as a new one and still the problem persisted. I also tried resetting my router, changing setting on the iPad itself and everything else I could think of - and it all proved to be fruitless. Eventually took it into the Apple Store and they replaced my iPad with a new one (in a new unwrapped box, but had to wait a week before it arrived). They were very polite and didn't give me a hard time. I'm not too angry about it, it's a first generation and they worked with me. Got to keep the old power cord, which was a nice bonus. The new one hasn't froze yet, but I'm only two days in, so I'll keep you posted. Sorry to all of you that are having this issue, I sympathize and know it kind of spoils the excitement of getting a new toy, but hey, we're early adopters, that's what happens. Hopefully the issue doesn't happen again... Best of luck to you all.
  • nacra Level 1 (0 points)
    Video on my iPad 3G freezes on any type of video, including the built-in video player playing content synced through iTunes. It doesn't matter if there is a stream active or not, or even if the WiFi and/or 3G radios are on or not. It freezes every time, but the time required to exhibit the symptom can take anywhere from a few minutes to hours. In my opinion, this is a video problem, probably related to a decoding function, either hardware or software or a combination of both, not a networking problem.

    I called Apple since the closest Apple Store is 1.5 hours away, and they don't have any 3G iPads in stock anyway. After describing my problem, I got bumped up to a more technical Apple Care Rep and he told me that they are very aware of the issue and that the engineers are working on it, mostly by troubleshooting returned units that have been coming in. Although a replacement unit could resolve the problem, there is no guarantee of this since they have not nailed down the source of the problem. As far as I can tell, it's a crap shoot, as is evidenced by some on this forum and several others that continue to have the problem after receiving a replacement unit.

    Knowing my luck, it would take more than one replacement to get one that works, so I have elected to wait until there is definitive solution from Apple. They reassured me that if it does turn out to be a hardware problem, they would replace my unit with a new unit that has passed QC derived from this problem.
  • john_steen Level 1 (0 points)
    I just tried out this tip with pure N, however in Europe we have 40Mhz.
    Still my iPad freezes after third YouTube film I watched.
    Lucky for me I have someone go to US next week and replace it hopefully.
  • FreddieZ Level 1 (0 points)
    Lucky you. I have no way to exchange the iPad since I bought it in Netherlands. Weird is the iPad freeze doesn't always happen. Only streaming video sometimes. It's annoying to never know when the iPad is gonna freeze on me. Using pure n on airport extreme doesn't fix things. I hope a firmware or software update could fix the problem.
  • shoppingcenterczar Level 1 (0 points)
    I just got my IPad, and was watching a preview of Nine from the Apple Store, and it froze on me.
  • Mezigli Level 1 (0 points)
    I have the same problem: watching ABC or YouTube causes my iPad to freeze, requiring a hard restart. It seems like a lot of people are returning them. I am not sure exactly how to do this. Do I need to make an appt. at the Genius Bar at the store I bought it, or can I just go in and get a replacement? I want to make sure they will give me a new one rather than just giving me a hard time. Thanks.
  • iPadRene Level 1 (0 points)
    Same problem here. iPad freezes in all streaming videos, Youtube, ABCplayer, AirVideo etc. Has done so from day one. I'have a 32Gig and a 64 Gig, both 3G. It seems from all the posts that the 64Gig is the one with problems. With me in any case it is. The 32 Gig works fine. Desperately need an update (which I hope will fix it) since flying to the US to exchange it is not really an option.
  • Damon Saylor Level 1 (35 points)
    They may not have any for sale but they keep a supply on hand for replacements.
  • Damon Saylor Level 1 (35 points)
    Just want to add myself to this list. I've had my iPad 3G freeze up twice - once while watching a video that I synced through iTunes and once while watching an 8+ minute YouTube video via Safari. Both times I hard reset and the videos finished without freezing.

    I'm guessing that the freezing has to do with h.264 (HTML5) video. I don't think it is related to WI-FI/network issues. I have watched plenty of movies/TV shows using the Video app without any issues. Most of these videos are older and created without h.264. The one that crashed was a new one that I converted to "Apple TV" format with h.264 encoding. The YouTube video was an "HD" video. Since it was able to play in Safari, it is safe to assume it was HTML5/h.264.

    h.264 decoding is pretty processor intensive - I wonder if that has anything to do with it...

    I have watched a few shows in Netflix on WI-FI without issues. Have not really used the ABC app yet.

    /my $.02.

    EDIT: I have the 16GB iPad 3G in case we're keeping track...

    Message was edited by: Damon Saylor
  • Mezigli Level 1 (0 points)
    If I return my iPad to the apple store due to the video problem I am having on my 3G iPad, do I need to have them swap out the sim card--I have already set up an account with at&t. Is my info encoded on the current sim card I have?
  • tonidale Level 1 (0 points)
    Yes, you do have to have them switch out the sim card. But a word of forwarning...I had the same issue as everyone else,took my Ipad back to the store,they replaced it and I still have the same issues with the new one.
    I have called and talked with AppleCare,but since their systems were down they couldn't be much help. Will be calling them back tomorrow...
  • FlyingAApple Level 1 (0 points)
    You can add me to the list as well.... My iPad 16GB (no 3G) which I bought yesterday has the same issue.
    It's fresh of the production line and made in calendar week 18 - so honestly I doubt that swapping it will do much good

    I'm otherwise extremely happy with my new toy. Great for travel and on the road. I assume that the freezing issue is software related and not hardware related. But that's just my gut feeling. Let's hope they issue a firmware fix soon.

    Anybody else got their ipads swapped and the new one has the same issue??

    My iPad is otherwise perfect (no dead pixels, bright and crisp screen, excellent build quality) - so i would hate to swap it against a inferior model with all other issues and the video issue on top...
  • Brian Fey Level 1 (0 points)
    Mine was changed out and this appears to work fine, thus far. I've watched a few movies on Netflix, and some ABC stuff. My other iPad, wouldn't run for more than 10-15min at most ever, while streaming video, without a hard freeze. I can't imagine this is hardware related, but it appears it might be. I have 3, ipads, one configured exactly the same as this one (32, 3G) both bought at the exact same time, so you'd have to assume they were built very close together, yet only one seems to have had the issue. My 32, Wifi, had never had an issue either.
  • peeking Level 1 (0 points)
    add me to the list.
    software: airvideo 2.2.3
    my ipad was freezed after i have played by airvideo for 3 minutes.
  • Bjorgvin Bjorgvinsson Level 1 (35 points)

    Read what has been written here already.

    If this wasn't a hardware issue, then all of us iPad users would be having this same issue and Apple wouldn't be swapping them [nearly] without questions.

    Most of us here has got a new unit that doesn't have this issue. Don't just wait for something to happen or expect that this will be fixed in some kind of firmware update. I have dealt a long time with Apple and their products and TBH: get your unit replaced while you can. Don't wait.

    I recognize the thought "But Apple will fix this". (I did this mistake with my iPhone that has WiFi issues, and now it's out of warranty because I thought Apple would fix this problem with some magical firmware update...)
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