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iPad freezing when playing video.

189923 Views 346 Replies Latest reply: Feb 10, 2014 2:22 PM by Ancient Fellow RSS
  • Aegelming Calculating status...
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    Jun 5, 2010 11:08 PM (in response to BigXials)
    I just got my iPad 3G/wifi and twice my daughter watched videos and on those times it froze. My husband did a hard reset. You think We can exchange our unit to another one and try it if it's gonna freeze on us again?
    iPad 3gwifi
  • Stussydx Calculating status...
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    Jun 6, 2010 6:05 AM (in response to BigXials)
    After talking with one of the techs from Best Buy (geeksquad) I was told to do a hard rest which resulted in the ipad freezing faster I waited until it froze and left it like that and took it to Best Buy. They saw what had happened and they returned my money because they were out of IPADS. Now that's been two weeks an I still can't find an IPAD. It seems like either Apple is aware of the problem or shipments of IPADS are being held back until Monday when AT&T rolls out their new data plans in order to force people who buy new IPAD 3g to have to sign in to one of their new plans.
    Ipad, iPhone OS 3.1.3
  • FrustratedUsr Level 1 Level 1 (0 points)
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    Jun 6, 2010 11:08 AM (in response to BigXials)
    I have been having the same issue pretty much since I received it from the Apple Store.

    I have kinda been waiting for Apple to release a Software Patch that might address this issue but from what I am noticing on here. There are LOT's of us having the same issue and as typical Apple we are left out in the darkness while we wonder. This feels similar to my iMac i7 issue with the video card that apple finally admitted.

    Mine hangs on ABC app, Video through iTunes, Playing video off of CNN etc... Pretty much everywhere video exist my iPad will hang and I'm forced to hard start it.
    iPad w/ 3G
  • David M Brewer Level 6 Level 6 (9,185 points)
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    Jun 6, 2010 11:48 AM (in response to FrustratedUsr)
    I have seen videos on my iPad... Refuse to play... Stall... Or some play and some don't. I've seen this happen in keynote, safari and the video app. A shutdown reboot fixes this...

    I bought a video app from the app store and was having the same problems with playing videos in this app. I wrote to the developer of the video app. He wrote back and said the firmware for playing videos on the ipad had problems and Apple knew of this... He's hoping that Apple fixes this in the new update....

    I guess you could get a replacement. But, my iPad is ok other than the above issue and i can deal with it. I'm going to wait for the firmware update.
    G-4 1.2 GIG, 1.5 GIGs of Ram, Mac OS X (10.5.8), Quicktime 7.6.4, FCS2, nano 5th, iPad and a bunch of other stuff...
  • Schtrudel Calculating status...
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    Jun 7, 2010 3:41 AM (in response to FrustratedUsr)
    Same issue here too.
    Opened the box yesterday (16G no-3G), tried it a little, put a few free apps to test, and then, I wanted to play a YouTube Mickey Mouse for the kids. Total freeze after 2-3 minutes. Reboot. Same thing. Tried after playing around with the apps (removed almost everything). Freeze after just a few seconds of play.
    I then restored the device, immediately retried; same result.

    iPad, Other OS
  • KOHCJ Calculating status...
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    Jun 7, 2010 4:09 AM (in response to BigXials)
    Is there anything we can do to bring this issue officially to Apple? It seems it affected most of the users.
    Mac Pro 2008, iPhone OS 3.1.2
  • Exgenius Level 1 Level 1 (0 points)
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    Jun 7, 2010 8:57 PM (in response to BigXials)
    HTML 5, safari, abc player, YouTube all crashing after 5 minutes with blue artifacts on screen, have to hard reset. Somewhat relieved that everyone else is having this problem meaning this is something that will be fixed with an update or a repair extension program.
    Ipad, iPhone OS 3.1.3
  • RedAlligator Calculating status...
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    Jun 8, 2010 8:19 AM (in response to BigXials)
    Just back from the Apple store, where they have replaced my "video freeze" iPad 64GB 3G with a new boxed version. They said they were unaware of this issue & I was the first one they'd had.

    I did a restore on the first iPad which improved the situation so video only froze after about 30 minutes. I haven't tried the new iPad to see if it has the same problem. I hope not!

    There was no quibble at Apple about replacing the unit. I just took it in with the screen frozen to show them. I did make an appointment first having talked the problem through with tech support on the phone.
    MacBook Air | iPad 64GB 3G, Mac OS X (10.6.1), PC (Win7)
  • David M Brewer Level 6 Level 6 (9,185 points)
    Currently Being Moderated
    Jun 8, 2010 8:39 AM (in response to RedAlligator)
    Apple store tend not to read these forums for any issues. I think they are only aware of problems that are brought to the store. With the number of Apple stores out there, you were the first person who decided to take you iPad back to that store for this issue. Good for you!

    I'm going to the Apple store tomorrow because of a screen issues. I'll mention the video issue and time the stair they give me. I'm not leaving the store until I check the screen and make sure the wi-fi works. As for the video issue, it's a firmware issue.
    G-4 1.2 GIG, 1.5 GIGs of Ram, Mac OS X (10.5.8), Quicktime 7.6.4, FCS2, nano 5th, iPad and a bunch of other stuff...
  • badhorsy Level 1 Level 1 (0 points)
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    Jun 8, 2010 12:28 PM (in response to David M Brewer)
    Hi all,

    I'm having problems with some media player content on my iPad, I was wondering if anyone has noticed the same unusual behavior. - I'm not sure if this is related to the YouTube/Video App freezing, because I've not been having a problem with those.

    What was happening was that if I opened the WIRED app, I was able to view the video content as normal. If I then closed the app (via the home button) and re-opened it, the video content would no longer play (I could 'buffer' through it, but whenever I hit the play button nothing happens). What was more disturbing was that this seemed to affect other apps that have video also, i.e. if I open the WIRED app, play some video, hit the home button, then open the Guardian eye witness app, the video content in the Guardian no longer works.
    This seems to affect a number of apps...

    A simple way to test is just to open the Wired app, watch the 'Toy Story' clip, then hit the home key and try to do the same again...

    Is this happening to anyone else? Or can anyone verify whats going on?

    Thanks
    iPad, iPhone OS 3.1.3
  • ifirth Calculating status...
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    Jun 8, 2010 5:06 PM (in response to BigXials)
    Had the same problem here in UK bought on launch day - BUT this freezing has only just started in the last 2 days AND seems to only happen when it is pugged into the charger????

    Anyone else found same thing - it seems to work fine when off battery
  • FrustratedUsr Level 1 Level 1 (0 points)
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    Jun 8, 2010 5:17 PM (in response to lnail)
    I'm going to have to disagree with you on this.

    I just called in and the Apple Rep told me it was defiantly a SW issue and I would have to wait until the end of summer before I got iOS 4.0.

    As I persisted he told me that was all he could do and well I know I have options but crap this really stinks to pay this much money and feel like I got let down or led astray.

    How do I get mine replaced???
    MBP & 27"i7
  • Mezigli Calculating status...
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    Jun 8, 2010 5:35 PM (in response to FrustratedUsr)
    If you are having the same issue that I had--the iPad totally freezes while streaming video, requiring a hard restart because you can't exit the app--I doubt that it can be addressed in a software update.

    I brought mine back to the apple store, loaded the ABC app and--Voila!-- frozen iPad. Luckily I was able to demonstrate the problem right in front of one of the so-called geniuses, and they gave me a new iPad from their stockpile of mysterious "brown boxes." No problem since.

    I am curious about these "brown box" iPads people get as replacements--they don't seem to have any of the problems associated with the ones that come in the pretty white boxes...Hmmm...
  • Heidro1 Calculating status...
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    Jun 8, 2010 8:29 PM (in response to joshcramer)
    Same thing happens with my iPad while watching video. Purchased episodes through iTunes and each time I try to watch one, it freezes up. Thought maybe it was because I had fast-forwarded through too quickly/often, but that doesn't seem to be the case. Also isn't overheated (at least I hope it isn't after only 20 minutes on). I've tried a hard reset by holding both buttons, which only results in shutting down, and then can't get it to turn on again. Finally stuck it back on the charger (despite having close to 100% battery life already). That kind of "shocks" it back into operation after a few minutes like nothing has happened, at least until the next time it freezes up. Would love to get this corrected!
    iPad
  • RedAlligator Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 9, 2010 1:58 PM (in response to FrustratedUsr)
    I had my "video problem" unit replaced with a new boxed unit yesterday. No hassle.

    I have fully checked the new unit & no video problems ... This makes me think the video issue is a hardware fault with a batch of iPads, not a software issue covering all units.

    My problem unit had a serial no starting "GB" which I had thought was a specific UK version (I'm in England) but seems to just be a coincidence! I made sure the replacement had a completely different serial number ...

    Anyway, the new iPad works fine, so good luck in getting your unit replaced.
    MacBook Air | iPad 64GB 3G, Mac OS X (10.6.1), PC (Win7)
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