Previous 1 2 3 Next 43 Replies Latest reply: Apr 7, 2013 4:36 PM by T123J Go to original post
  • sfjrb Level 1 Level 1 (0 points)
    Thanks to MarcinS!! To fix iPad video player crash w/ black screen, simply go to Settings -> General -> Reset -> Reset Settings. Takes about 60 seconds and the video player magically re-activates. No lost data other than WiFi p/w; minor cosmetics: homescreen saver and icon layout. Thanks for the fix!
  • Michael Morgan1 Level 7 Level 7 (23,825 points)
    There are a variety of other things you can do which might work just as quickly and save your layouts and settings. Two of the most common are

    a. Play any video content in iPod that's not the one that Videos was playing when it froze up. If needed, download and run a short video podcast. Videos will usually come back to life.

    b. Exit Videos to Home, then double tap Home for Recents. Quit Videos in the Recents tray and normal play will often then resume.

    Several of the available Resets, up to and including the general system (or 'hard') Reset will also work.
  • Krys01 Level 1 Level 1 (0 points)
    thank you Crumpet Kate!! searching for the video and playing it unlocked the app! saved me from a reset!! I think the problem is with certain videos, they lock up the video app. if a certain video won't go, try another that you know will play and that should do the trick unless you have some other issue

    (iOS 4.3)
  • willsam100 Level 1 Level 1 (0 points)

    Thank you crumpet Kate. Searching for another video freeded up app. This is s really annoying issues as i was traveling and had no computer with me. I Expect apps to crash on other devices but on iPad. Apple you need to fix this bug.

  • rockviggo Level 1 Level 1 (0 points)

    Thank you, your solution worked for me!

  • Rich2084 Level 1 Level 1 (0 points)

    Thanks crumpet Kate , this worked for me .. Had black screen on videos app ... Much simpler  than any sort of reset!

  • Compalink Level 1 Level 1 (0 points)

    Thanks Crumpet you've made my day!!


    This is when we say "Why I didn't think on that? was simple!!


    Thanks for avoid the reset thing!!


  • bkdcharlie Level 1 Level 1 (0 points)

    Bloody Brilliant!!!  Many thanks

  • hedzerfromson Level 1 Level 1 (0 points)

    I had an issue that my video app got stuck in black screen which had happened before when I would close the Ipad2 with the smart cover while the video was running. However normally after 1-3 reboots the app would be normaly functioning again. However this time even after rebooting many times the app kept the same condition. I also found out that I cannot remove the app like others as it is a preinstalled app. There was no way for me delete the videofiles so I start looking here. Although I had no confidence in this soltion of Chrisswell50, I was desparate enough to give it a try. What a surprise when I transfered my purchases (only apps/music so no video) the video app was working correctly and even was paused on the spot where I left the podcast when I closed the Ipad.



  • hedzerfromson Level 1 Level 1 (0 points)

    Dear Jate, how do you search on your Ipad ? I have not seen anything until now that I could use to search my ipad, thanks Hedzer

  • lalalab Level 1 Level 1 (0 points)

    Though these posts are quite old, the problem hasn't been really solved by apple yet. My new IPad3 has the same problem. The solution is quite simple however:

    • Connect your iPad to your computer
    • remove the suspicious film from the list
    • synchronise your iPad
    • check your video app for correct working
    • check whether the film plays OK in iTunes
    • add the film again
    • synchronise

    If this dousn't the trick, untick the synchronisation check box for films at the first synchronisation.

  • will4laptop Level 1 Level 1 (0 points)

    Thanks to Crumpet Kate! (No need to reset settings!!!)

    Searched for a video, played it, closed it, opened videos (app crashes), relaunch and all back to normal!

  • Langebail Level 1 Level 1 (0 points)

    AVS Media Player solves the issue.  just download the app for free. You have to change the audio to be sent to AirPlay besides the normal AirPlay icon but it plays mounted disks, DVDs, and vid files just fine.  Hopefully Apple fixes the issue but it is at least a workaround.


    This is MacBookPro to AppleTV by the way

  • T123J Level 1 Level 1 (0 points)

    Had the same problem. Started about 1-2 weeks ago. Crashes repeatedly after one second.  When I updated the security issues with IOS6 that people could gain access to some info without pass code it solved the problem.  I didn't have to transfer purchases to another computer. Just update. 

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